U.S. Bank

I have had a business checking and business credit card with USBank for over 5 years. I usually bank at Woodland Hills location or dt LA. But, this time i went into the Sylmar location and was surprised how compact size the branch was, the lack of security and then i noticed how skeletal the branch felt in terms of personnel as there were only 2 very young ladies about 20 years old running the bank all by themselves. One was a teller and the other a teller acting as a stand-​in for the management. They were ice cold in terms of friendliiness. They did not greet my husband and I nor smile and we were the only customers in the bank. I bank more frequently with BofA for business because they clear business check deposits of large amounts 5−10k faster usually within 24 hours. But, since this check to deposit was around $ 3,000.00 i figured it should be ok. The teller advised me that since i have not made a deposit in the last 3 months that she would be placing an extra hold on it. I protested because my account has funds in it and it is has always been in good standing, this is a check issued by a big financially sound company that i have had a 10 year + relationship with depositing hundreds of checks over the years at USbank and they never bounced and i even have a business credit card linked to the account that i use frequently for many business auto payments that is very active. She said her bank program can only go back 3 months so she couldnt verify that. She continued to argue that i dont have enough activity. I asked for a manager and the teller at the next window stepped up (the only other person there) and said nomatter what thats there policy. When i asked to see where that policy is written she tried to find it and then admitted its a discretionary decision she is making on behalf of the branch.
These 2 females had a very snooty and condenscending attitude.
It was a negative experience at this branch and i suggest to all to avoid going to the USbank in Sylmar unless you like to be treated like dirt.

I got here at exactly 1:01pm right as they were locking their doors, I told the lady I am making a cash deposit AND SHE WAS NOT LEINIENT ENOUGH to let me in. Told me to use the ATM and I said I didn’t bring my card with me, then said to use the drop box, but depositing cash I need it in my account now not next business day Which would’ve been on Monday. This while time I could have been in and out in 2 min!
EPIC FAIL!!!
VERY UNFREINDLY AND «NOT» a neighborhood bank!
If you’re running a business when depositing cash or other Important transactions… THIS SPECIFIC BRANCH IS NOT THE ONE FOR YOU!
Nothing against US Bank just this specific branch!
Bank of America, 1 block up the street is way nicer and close at 2pm on Saturdays

I took a check into this bank to get it cashed since it is drawn on US Bank. The teller informed me she couldn’t cash it because it was a business check. It didn’t matter that it was MY business (and I am the sole proprietor) and I had lots of ID.
I asked her what my options were and she informed me that if I had a business account with them, then I could deposit the check and that the funds would be available that day!
Me,“So — I could open an account, deposit the check, withdraw the total amount, then close the account?“
Teller,“Well, theoretically, yes, but we wouldn’t want you to do that!“
Me,” Then I want to open an account“
Teller,“One moment please“
After a 10 minute wait, (which is a LONG time if you are carting around your new 1 ½ year old son), the manager comes out and says,“Sir, we’d really rather not open an account with you if you are just going to close it!“
Me,“Then are you saying you are refusing to open a business account for me!??“
Manager,“No“
Me,“Then …let’s do it“
After I sat through the lengthy process of opening an account while trying to keep my little son occupied, the manager told me they had to hold $ 100 as a minimum balance!
Me,“But the teller told me ALL my funds would be available today“
Manager,“Sir, we have to have a $ 100 balance overnight“
Me,“SO — I can come back tomorrow and withdraw the rest if I wanted to?“
Manager,“Yes — but we’d like for you to give us a chance“
Me,“Why would I do that?“
Essentially — this is what is happening in the USA. Customer service, whether it is banks, insurance companies, Time Warner cable, or ANY service business is not putting customers needs first.
In the course of mind numbing conversation with the teller, she said,“I’m just following the rules“
If you have no need for customer service, you’ll enjoy this bank.