Tuff Shed

We recently purchased a 12×16′ Tuff Shed and are pleased with the results and the way our sales rep and the installers handled the procedure. When we purchased we arranged to have it installed 2 days later. We then needed to push the date and that was not a problem. As promised they were here 2 days after our call for the new installation date. As with most construction it took longer than expected and had a few hurdles but the rep RJ made good on his promises, treated us and his installers respectfully and although it took 2 –½ days to complete (not a big deal to us) we are happy with the solidity and construction of the shed. The group used for installation was Logan Engineering, Castaic, and they worked tirelessly to get this job done correctly even when it came to moving a window so things lined up nicely. Thank you Balthazar!
Tuff Sheds are not cheap even though we had a discount. But I am convinced it is a superior shed to many others and will last us many, many years.

I have been meaning to write this review for a good while. We bought a Tuff shed several years ago — it was NOT CHEAP. The shed was a good product except for issues with the door handle. What was not good was the service at the Sylmar office — in fact some of it was down right painful!!! (Talking to you Carlos). When we bought it we expressly asked about being able to move it if we went to another house. The answer was «no problem». Well fast forward several years — we needed to move and wanted to take the shed to our new home (not far from the old one). When I reached out to Tuff Shed (both locally and national) I got the most complete runaround. After many calls, finally I was told they could move it but they could only salvage a small part of it. Basically IO was being told I would have to pay several thousand dollars!!! (that is not «no problem» that is BIG problem). I finally was able to get a contractor to do the relo for a very reasonable price — and we did not have to buy any new portions (e.g. new roof, etc.). Frankly, TS was BS and I would suggest trying other companies if you need a shed.

So I had a appointment on Friday at 1pm, since they did not show up, at around 2pm called the agent, then someone called me back and told me they were running behind. So now the appointment was at 4pm. Not the biggest deal. When they got there was very good, laid out the foundation and went over details with them. I had ordered a 8×10 from Home Depot with 3 items free. Overall I am happy with my shed.

Premium price for non-​premium product and service. We spec’d and purchased a Tuff Shed from the Anaheim location because we needed it quickly. We understood we were paying extra for that. The shed was poorly constructed on site. Gaps, holes, damage. They kept sending the same incompetent guy who built it to fix it. On the third trip out in 3 weeks to fix shoddy work, itwas «band-​aided» to the point we gave up and used it. We could no longer wait. If I knew I was overpaying for a poorly constructed shed in 4 weeks instead of a properly constructed shed in 1 week, I would have build it myself for ¹⁄₃ the price.
Bottom line: Not worth the money. I would not recommend a Tuff Shed to friends and neighbors.

The only part of this company that is any good at all is the shed. They showed up to do 2 sheds without ½ the tools they needed & ended up using ours. The installers were very nice young men, but not qualified to be doing the install by themselves. They needed some supervision & had NONE! They were still trying to work at 9:00pm & of course, under the circumstances, didn’t finish & had to return the next day. When we called to express our dissatisfaction, it took one week for them to return the call & then were very rude & unsatisfactory. We have now dealt with Tuff Shed & Shed World & would NEVER deal with Tuff Shed again.

In contrast to the highly negative review of the Tuff Shed operation in Sylmar from an unhappy Long Beach resident, we recently had a shed installed by them and couldn’t have been more pleased. On a late Tuesday afternoon (March, 2014), several weeks ago, we met with the Sylmar manager (Rudy) and discussed with him our plans for installing a shed. He made a number of useful suggestions regarding the shed’s orientation in its future space (roof geometry being one of them). We arranged for an early Thursday installation and were pleased when a team of 2 (Oscar was the leader) arrived at 8:30 Thursday morning as promised. Oscar and his companion worked efficiently in the construction of our 8′ x 10′ shed, finishing the job in less than 3 hours. It is a very solid and well-​constructed storage unit and its installation was the height of professionalism. In short, we were delighted with our Sylmar Tuff Shed dealings and recommend them enthusiastically. GD

Tuff Shed is based here, apparently, altho I was going through Marina del Rey Home Depot to purchase one.
Let me put this succinctly. I ordered a shed, was supposed to take delivery on Tuesday of the week… waited and waited… they did not show. I phoned them several times, they never phoned me until WAY after the time they were due. Then they told me there were «problems with the truck,» uh huh. And, in an age where people have phones growing out of their hands, they could not have phoned?.
So this was rescheduled for Friday. Again, waiting and waiting. This time got on the horn to their district manager who said they would come out and do it. Meanwhile, the truck, with my building, in pieces, was here, but this little guy who spoke no language I know of, was waiting for his «partner» to unload. That partner never showed. Around noon, after many phone calls, got word that this was not going to happen. I asked this guy to leave (he’d been sitting in my yard most of the time, doing nothing.)
Now you realize, I wasted now two days, getting up very early, for these jokers. The last words to me from their district manager is they could throw in a roof turbine. Uh… you kidding me? Like I need one. like that makes this all fine?
This basic shed, with minimal shelving, runs over $ 3600.
If you care about your time, your sanity, stay away from these people. I have never seen such horrible customer no-​service in my life. Buying a shed, any shed, somewhere else then hiring people to put it up, will still cost you less to say nothing of the aggravation.