Rockwood at the Cascades Apartments

I lived here back in 2008 to 2009, when the complex was fairly new. They gave us 1^st month free and after talking to others we found out management was beginning to offer all sorts of promotions to get people to move in. When we moved in, only about 70% or so of the complex was full, which is what management told us at the time. So we initially had two parking spots, which were free and there was still plenty of space throughout the complex. By like the 6^th month or so into our lease they took a spot away and we had to pay for the other spot. Even though we paid for our spot, every so often we’ve come home to someone already parked there. Soon the complex was super crowded and the people that were your neighbors were pretty shady. Half way into our lease we wanted to move out, but we stuck it out in order to avoid the contract fee. The rent is too expensive for what it is. The only thing I can say I liked about the place was the fact that we had our own washer/​dryer in our unit, other than that, we didn’t like anything about it. During the summer when we would leave our windows open at night, plenty of times we had to close them because people would party till early in the morning. Cosmetically it’s nice and modern, but you have to live with weird and crazy people near you, which is what made us leave. Looks like they let anyone move in. I guess credit checks and other stuff doesn’t really matter when they allow people to move in. I really doubt everyone is paying the same amount of rent.

I don’t even know where to start… I tried to give this place a chance, I wanted to wait at least 6 months to see if my opinion stayed the same (been here since April so barely6 months) and I’m fed up:
New management was supposed to be amazing and bring lots of change, ok well if change means section8, not being able to walk to my door without feeling uncomfortable and seeing people doing drugs on the bench or on their balcony, and not getting things fixed without «paying more» renewing my lease, garbage everywhere (apparently people don’t know how to open the trash can and/​or the dumpsters are full to the top so people just start piling it and having people in your parking space constantly with no repercussions unless you have time to wait for a tow truck and want to worry about someone damaging your car because you had theirs towed.
In the first place things have been falling apart since I moved in, I’ve been asking since the old management was here… so make sure everything is perfect before you move in so you won’t have to deal with the office.
The corners of the counter tops are superglued on because they broke off or they’re just broken from past renters, laminate floors are lifting in multiple areas because whoever pressure washes shoots after under the door, door weather stripping is falling off but «doesn’t need replacing,» carpet is rising and folding, random stains lift in the carpet within the first week of, ovine in because of improper carpet cleaning between renters but «carpets are only replaced every 5 years» so you’re screwed, air conditioner starts and sounds like a door is slamming, some of the washers sound like nails on chalkboard when starting. Forget scheduling a maintenance appointment… you schedule and they show up hours later or they pop up a day early whenever they feel like it and if you say you’re about to leave/​running late they insist on speaking at that moment and say they don’t have any other time (so busy). So changing your schedule around doesn’t matter, they will inconvenience you anyway.
Security is only here certain hours (not the hours that matter) so beware when they try to reassure you. I know 2 other apartment renters who are also women in different buildings and you’ll hear the same feedback. We are complainers but enough is enough. Also The power has gone out 3 times in the past month. Just some things to think about, this place is not worth the amount we pay. If I could give zero stars I would…

This place is bad. I’ve been here a little over 3 months and am already looking for a new apartment.

The management here at rock wood is great Jordan and Megan are always very helpful and also very friendly. Its very peaceful and it’s very clean I don’t have no problems with spider or cockroaches. I love how sometimes they have breakfast on the go it’s a plus. Parking could be a little better but other then that my experience here so far is great.

Megan has been an absolute pleasure to deal with. We had a few little issues when we moved in, but she resolved them immediately. Any time we need something, the office is very responsive and accommodating.
SIDE NOTE — the parking situation is NOT the greatest, but there is ample street parking.

Megan, Leon, Jordan, and Marco have been amazing! We had a couple issues with our apartment however the team took care of it. Also, we just had a taco night that was provided to the residents complimentary and it was awesome and delicious!
Keep up the amazing work and we love living here!

These apartments homes are the best. They entice you with zero to very little deposit. They make it very easy for you to rent, and there are additional costs of living there they don’t tell you about. Highly recommend these apartment homes if you’re looking for a place where you can sleep at night knowing your car (s) are being broken into. I mean who doesn’t love paying for new windows every three months. Ideal for individuals who have glaucoma or any condition that requires medical cannabis. These apartments are so awesome they even have perks they don’t mention in there’s ads. Save thousands of $$$ just by inhaling. I can personally vouch for the living experience if you still want to continue living here. In two+ years we were lucky enough to have our car“s”, 3 in total, broken into multiple times. On top of that Management did very little to address that. Police the same. Isn’t that great! Anyways, Do yourself and family a favor and move in never.

If you Unilocal this place before you move in be smart and find a different place. Learn from our mistakes (Mine and the people who Unilocaled before me). This place is horrible. The location is perfect if you commute to and from SCV or SFV, however for the crazy rent you could go south towards Granada Hills or north towards Stevenson Ranch. The staff is horrible and unfriendly, and do nothing but lie and talk about residents behind there back. Parking is horrible and if you ever park on the street you car will most likly be brown into. (So much for alot of parking) The lights on the street were broken for months and all the staff would say is call the city. There security is a joke. If a car was in your spot, which happened every night, Security would take an hour to respond to write a note on the car, THEY HAVE A ZERO TOW POLICY. No point in paying for a spot, just park wherever because everyone else does. Also if you get a garage don’t store anything in it or you will get hate mail from the horrible staff.
TRUST ME AVOID THIS PLACE!!!

Drugs? You got it.
Break ins? You bet!
If you never have to deal with management, it’s not too bad of a place.
ID tags for cars are required to prevent guests from invading the complex and parking in other peoples spaces. Though, this practice is not enforced after office hours. Only a manager can have a car towed. So if someone is in your space, you must park on the street and walk home, or you will be towed in the morning. Thus, making their system completely redundant. (God forbid you have groceries)
The system of car ID tags is a questionable practice in which the frantic «women» in the leasing office inspire investigation into every car tag in an attempt to keep some façade of structure within the complex to make a false premise of safety.
I was working 3^rd shift at the time of living here and I slept during the day. Someone parked in my spot when I came home at 5:00AM so I just parked in the next spot over.
I was woken up a few hours later by OBNOXIOUS continuous, childish, doorbell ringing and poundings on my door until someone answered. It was 2 of the leasing office employees. They demanded me to move my vehicle.
I couldn’t believe the audacity of them.
The nerve of them to bang on my door for over 10 minutes just to have me move my car. I wouldn’t have had to park in an alternate spot if there was an actual system in place to prevent others from parking in my spot first.
In an attempt to prevent intruders from entering, the complex has hired a mediocre security company that you may see once throughout your entire lease. Cars still get broken into, people still jump the pool gate, and people still do drugs freely.
One could spend a lifetime discussing Rockwood at the Cascades’ short-​comings and overall substandard organizational practices.
This place is bad news, management sucks, and it’s overpriced.
Stay clear.

Just a heads up, this place has started to «ask» people to leave them positive reviews.
Do yourself a favor and don’t just not live here, don’t even drive by it. This review is long overdue, but I had to live here long enough and make a mental list of everything wrong with this place before I wrote a review. Everything from «management» or lack thereof, to the parking issues, to the questionable tenants living at this place are all reasons I won’t be renewing my lease. The units themselves are fairly decent especially considering that this is the only new complex within maybe 5 – 10 miles. But that’s the only positive I can think of.
We have had the same parking issue since we moved in here. Periodically, another tenant is magically assigned to our carport spot and begins parking there out of the blue. One time MY car was actually towed from my own spot because a NEW tenant was given the spot and saw my car parked there so he took the liberty of calling security and having my car towed. I woke up in the morning and saw my car was missing so I assumed the worst of course and thought it was stolen, then I realized this is the rockwood and it’s very possible it was towed. Nonetheless, I didn’t go to work that day, had to wait for the office to open at 10 am and walk over there to complain and was greeted by a completely useless person named Cody. Who actually got sassy with me instead of it being the other way around. He didn’t apologize, gave me attitude, actually tried to tell me that I need to pay for the towing fees (even though it was later proven that he assigned that spot to someone when It was my spot for almost a year at that point), and also told me «it happens, cars get towed here all the time, even mine was towed». He was so pointless to talk to that I didn’t even waste my energy arguing with him, I just made sure my towing fees were paid for by them before I got a ride to to pick up my car from Sun Valley.
I could go on for days about the bs that goes on around here. We were never even given our lease agreement, we were given the wrong mailbox number when we moved in (didn’t receive our mail for a good 3 months), people here steal fake plants or mats from outside your door, «inspections» every month it seems like, tenants take up guest spots for weeks at a time and management doesn’t do anything about it, stolen mail, the smell of weed is excruciating all over the complex, and in all honestly I have never seen one normal looking human being around this complex. All hours of the night you hear drunk idiots running down the halls and just hanging out in the corridors or hallways at 4 am, I’ve had to actually sleep on my sofa because it was too noisy near my bedroom, and don’t bother calling security for any reason because they never respond to anything, and that it is if you have the correct number for them (they constantly change security companies). And lastly, having a pool view was the biggest mistake I made when I rented this unit. I can’t explain the amount of noise that I deal with when families of 30 people are having a pool party from 10:00 am to 2:00 am. And 95% of them don’t live here. I have the security’s number saved in my favorites at this point. People just don’t grasp the concept of common courtesy or following rules around here.
Hopefully this will help at least one person and steer you clear of the rockwood. Everything is a constant headache around here. As of yet, not a single issue I’ve mentioned has been resolved. And trust me I’ve reached out to management and even their corporate office.

They’re way too expensive. Expect your rent to go up at least $ 75 every 10 months. Security is a joke. One morning someone busted into every car park on the street and the mail is always being broken into. This place should have security ²⁴⁄₇. But all they have is a private security company send a patrol car every 2 to 3 hours at night. Hallways always smell like pot. And maintenance leaves a mess when they enter your apartment when your not home. You will be treated like a number here!

This place looks great from the outside, until you actually live here.
1. The parking situation is bullshit. Not every tenant gets a spot. Even if you’re on the lease. So, there are about 12 guest spots for all of us to try to snag, otherwise you park on the street. The management ASSURED us street parking was always easy and simple. WRONG. First my boyfriend’s license plate was stolen while parked on the street. A couple of months later, ALL OF THE CARS PARKED ON THE ROAD WERE BROKEN INTO AND VANDALIZED. And what does the apartment management have to say? NOTHING. OH well. Even though my boyfriend PAYS TO LIVE HERE, his car is now smashed and vandalized.
2. Well, when we moved in, our «official» parking spot was not vacant yet. How thats possible is beyond me, so we were assigned a temp. spot. I went in two weeks later and was told that was now my official spot. We had no problems till one day, we went to leave, and our car was towed! OUT OF OUR SPOT. But no, it wasn’t really our spot. HAHAHA. The leasing office is so unorganized and moronic we had to FIGHT WITH THEM FOR DAYS about our car being towed and finally they payed the towing fees.
3. Management always seems bothered when you need to ask them a question. Hello?! This is your job! Help us when we need help!
Do yourself a favor and live somewhere else. You don’t want the headache.

Well with Nakisha’s help everything is perfect! Got my space and happy as a clam. Yay Rockwood rocks!

Would not recommend this place to ANYBODY!!! First thing you see when u drive in are kids playing right in front of the office, how professional is this? That’s Getto !! The. U have dogs barking early in the morning but wait that’s not the worse. The whole place smells like weed! The whole staff are rude, attitudes and stuck up., specially the Afro American lady that works in the office, u can’t miss her. She is very rude, very unprofessional! Thing about these things before you move in!!!