Hauser-Ross Eye Institute

I am in the waiting room while hubby has a surgical procedure. This is seriously the worst waiting room I have ever been in. Small, uncomfortable, loud, cold. There isn’t a separate hallway for patient care, so the health techs are busy moving items, checking records, moving patients around. In the previous and post open areas, there are 7 beds around the perimeter of a room. Each space is «separated» by a drape that goes halfway to the floor. I could see and hear everything that was going on with other patients. The total lack of privacy, cheap set up, and uncomfortable setting comes across as unprofessional. Don’t let the outside of this new building fool you, the inside is not very nice at all. On the positive side, the staff is friendly and nice. I will never have a procedure done here due to the lack of privacy which to me, compromises confidentiality. There are other, nicer places to get procedures done than this one.

My eye doctor recommended that I go here to have them check my scratched cornea. Fine. I sat in the chair & waited. A woman came in & told me to tilt back my head so she could put some drops in my eye. What for? Turns out, no matter what you go there for, they want to dilate your eyes. I let that pass & saw them again when my cataracts got bad enough for surgery. The snotty doctor I saw said they weren’t bad enough yet & to come back «next year», which was weird since my doctor had wanted me to have it done more than a year before.
I don’t want cookie-​cutter treatment; I want to be treated as a patient with particular needs. I went to Wheaton Eye Clinic instead and was treated with respect & consideration, a 180-​degree change from HS.

I have been going to H/​R for about 20 years. I had RK surgery in the 1990’s done by Dr Tilton. About 11 years ago, I started showing signs of glaucoma. So I have needed to go every 6 months for exams & tests. So far so good … I use eye drops. Dr Tilton has recently left H/​R and I have been seen by Dr Matthew Johnson. He is young, energetic and very very thorough. H/​R is lucky to have him, in my opinion. The new building is quite nice, and the staff friendly as always. I am glad they accept my insurance. I will continue to see Dr Johnson.

I just had a procedure done to my eyelid yesterday. Dr Williams was awesome and so was the staff at Hauser Ross. Not only was Dr Williams really professional she was able to get the procedure done quickly.

Someone I work with referred me to this location. I had to see the optometrist because I scratched my cornea. They accepted me right away and not only did the optometrist check my eye and make sure everything is ok but he has a surgeon come in from the other office to check my eye as well. I went in for 2 follow up appointments to make sure my eye was healing properly. I someone needed to see an eye doctor I would refer them right away.

It has been about 3 weeks since I got my lasik vision correction done! I have already gone for 2 follow ups and the next one is in a couple of days. My vision is ²⁰⁄₁₅! I am very happy with the results and no more glasses!
Dr Tilton performed my procedure and he was very nice. They gave me 5 mg valium before the procedure, but they should have given me 10 mg (the lady looked at me and said I probably only needed 5 since I was so small… nooooppppppeee). The hardest part was sitting still when he was trying to place the instrument to keep my eye open. The procedure itself was not painful. It only took about an hour and you had to have someone with you so they could drive you back. They gave me very good instructions on what to do, even gave me sunglasses to walk out with and goggles to sleep at night with. You need to sleep with goggles for one week so you don’t accidentally rub your eye and move the flap that is made. You also have to use eye drops (2 kinda) every 4 hours for a week. It wasn’t so hard besides at night. I didn’t really experience dry eyes, but my other coworkers who got it done did.
Overall, I am very happy with the procedure. I would recommend it to anyone and Dr Tilton is absolutely wonderful!