The Home Depot

Update: I wanted to add that I have spoken with the store manager and a phone representative and they were very helpful in trying to fix my situation. Although I am still disappointed that it had to come to this, I must say that I am pleased with the outcome and for the help they gave in trying to remedy the situation.
I would like to express my deep dissatisfaction and dismay over our over all experience with Home Depot, particularly at the Swatara branch in PA. We recently bought a house and decided to start with the kitchen remodeling. We purchased new appliances on July 11 and we were told that they would be delivered and installed by August 11. On August 10, we went to HD to confirm that they would be coming to install the appliances and they confirmed it. The next day we get a call from an outside delivery service that they were not coming because our order was not complete. Aside from this, we also ordered new countertops and floors. We were told that the granite people would call within a week to schedule a time to make measurements. Two weeks later we still did not hear from them, it took multiple phone calls and trips to the store for someone to come and it wasn’t until over 3 weeks later. Also, they did not deliver the floors on time. We were told that it would be delivered on a Saturday, and when we called the day before, we were not even on the roster. We are so disappointed on how we have been treated despite making a Large purchase. We will also be doing a garage addition, and building a deck, porch and patio but we will no longer be doing business with Home Depot. This whole experience has been nothing but a disappointment. Now we will move into our new home with no countertops, and no appliances.

No complaints. Stopped here to pick up some wood for a project and everything went fine. The associates were friendly and helpful, found everything we needed, not crazy priced.

Do not use any sub contractors from home depot. Once you purchase your supplies from home depot you never know what fly by night idiots are going to show up to your house for installation. Took weeks to get an install appointment, they tried to cancel our appointment twice, and home depot says they have no controll of their sub contractors. Home depot will not stand up for you with installlatios… they will pass it off to whatever contractor will take it and beleive me they are no rocket scientists.
Poor service from home depot and american flooring… do not use!!!

I generally do not like to give 1 star to any business. I must get bad service on two consecutive occasions for me to give it the 1 star distinction. I believe this Home Depot has achieved this by providing such low level of service on multiple visits. Here is my experience of my most recent visit to this HD…
I wanted to get some keys made and I walked it around 12:30 PM on a weekday. There were not many shoppers for a regular Home Depot and I could see a few associates just «hanging out». I made my way to the Hardware section to get keys made but there was no one available. This section is right in front of the service desk at this location. So I walked over the the Service Desk to have the appropriate associate paged which was promptly done.
So I waited for someone to show up — but 2 more announcements and 25 minutes later on a non-​busy afternoon, NO ONE showed up to help me!!! All this while associates were «hanging out» around the store!
So I decided to go ask some of these associates, and no one was «qualified» to help me! Hello, I just want keys made — you match the blank and insert the key and blank in the machine and boom — you’re done!
One associate suggested I request a particular associate and may be he would be able to help!
That was more patience than what I had and I exited the store 31 minutes later with no keys made.
For those from the DC area and remember Hechinger will remember the horrible customer service levels at their stores. It was for the very same reason that Home Depot became my favorite and led to the demise of Hechinger. Alas, Home Depot is going down the same route. I am a new fan of Lowe’s!
I headed over to the closest Lowes. Read my experience at Lowes here:

Varying degrees of satisfaction. Bought a load of fencing here and was very satisfied with the product and delivery. Price was decent too. Customer sevice in the store was not as great. Was looking to get lumber cut a couple times and no one was to be found. Ended up waiting 15 – 20 min for someone to show up. Also wanted to get some trim cut with a miter saw but was told they don’t do that even though they had the capability to– no explanation. Another time I went to buy a PVC pipe extension and got some advice in vain from the transgender associate. Very nice but a little awkward. Advice didn’t work but the effort to help was appreciated. The store seems to be older, I think they reorganized some of the displays in order to make a fresher appearance since Lowes looks more visually appealing. I will go here for outdoor items and a quick run n for something I need usually.