Mastroianni Orthodontics

Mastrionni is the best orthodontics out there. The appointments are fast and the staff is great. Will recommend it to anyone.

They are a very busy practice. They have all of these electronic bells and whistles. Others may be impressed as a single working professional parent I see this as more crap to keep straight.
Also if you have a busy professional schedule it can be a real challenge to reschedule appointments. Between my calendar, his calendar and 2 separate offices. This is a crucially important metric when choosing an orthodontist.

My sincere gratitude and appreciation for the staff at Mastroianni who were kind enough to help my family in a pinch. We were passing through Fairview Heights on vacation when, from the backseat, my daughter announces she forgot her rubber bands for her braces. A quick search on Unilocal brought us to the office where a very courteous staff member hooked my daughter up with rubber bands, floss, toothbrush, toothpaste and other items necessary for a kid with braces. They could not have been a nicer and more helpful group. Many thanks!

I am so impressed with Mastroianni Orthodontics. I’ve been concerned about my 8 ½ year-​old son’s baby teeth falling out and permanent teeth coming in crooked. I called Mastroianni Orthodontics and asked if my son was too young to be screened for braces, as I wanted to catch any problems early. The staff members answering the phone were friendly, knowledgeable, and explained to me that most kids should be screened by 9 or 10. So, I was on target. They also explained to me — to my shock and surprise! — that my initial visit, exam and x-​ray for the screening was free of charge.
Before my appointment the staff sent me informational literature about braces and their office in the mail and entered me into their online system where I was allowed to fill out all of the paperwork for insurance, etc. online. What a godsend to not have to sit in the office and pull out all my insurance cards on a clipboard! Loved that!
The day of the appointment I arrived at their offices and was pleased by a bright, modern and cheery décor. My son was immediately put at ease and went to go play in the game room they have for kids. Since I didn’t have paperwork to fill out I was able to sit down and relax watching their flat screen television. Most surprisingly to me? We were called in to meet with a technician and the doctor at exactly when our appointment was scheduled. WOW! No waiting around for 30 minutes. I didn’t even need to bring the book I had carried along to occupy myself during what I thought would be a long wait.
Dr. Mastroianni came in and immediately introduced himself to my son and myself. He put my son at ease asking what grade he was in, what sports he played and if he had any questions for him. My son, who is usually shy around strangers, immediately responded to Dr. Mastroianni and opened right up. To my surprise my son expressed concerns (and excitement) about braces to Dr. Jeff that he hadn’t even expressed to me! It was right then and there I knew I was in the right place.
As promised, my son was given a thorough exam and x-​rays. Even more surprising to me was the doctor’s assessment that I should wait a while — and that action wasn’t needed at this time. I wasn’t «sold» or «scared» by this office. I was told my son’s teeth may very well straighten out on their own and to bring him back in 9 months for a follow-​up.
I cannot say enough how pleased I was with this office. My son was happy and didn’t want to leave. He loved Dr. Jeff and was a little disappointed he didn’t need braces at this time. The office staff was so nice and made me as a parent feel very comfortable. They didn’t talk in «doctor speech» to scare me — they took their time to explain absolutely each thing to me in plain language. I really appreciated that. I would highly recommend Mastroianni Orthodontics and intend on using them should my son need braces.