The Home Depot

SO MUCH BETTER!
Well, it is time for me to update this review. Since my previous review, I have visited this location several times and I can certainly say that customer service has significantly improved. Now when I enter the store, I’m warmly greeted and offered assistance. I recently went in to look at their landscaping supplies and plants which are starting to come in but are not as well stocked yet.
I recently went in to replace my storm door and as you know, doors are very expensive. However, replacing my current door, (very heavy), with the same just didn’t make sense. The only reason to have such a substantial door is for security reasons and that is not an issue for me. I decided to go with a lighter door ($ 100 less), in black and I am very excited to see it installed, ($ 127). The black color will compliment my wrought iron accents perfectly! Also, I no longer wanted to have a distracting gold «kick plate» at the bottom of the door. This is a much cleaner look and will showcase the entry door beautifully.
The best feature of all is just having a black door that will not reflect dirt like the previous white door. By the way, this door is an Anderson door and has a great updated feature that allows you to easily prop it open with just the tap of your foot. Good move!
*** Getting this door was effortless because the «door guy» was just sitting there waiting for us. Since we knew what we wanted and it was stocked on the floor, it was a smooth process from beginning to end. No waiting. Love it!
3÷31÷16 The door was finally installed today and I love it! It makes everything just POP! The biggest frustration was just getting things scheduled because we were playing phone tag back and forth. Once we were able to make phone contact, it was scheduled just two days later. Gus called to tell me that he was on the way and arrived on time. The door was installed quickly and we were given the demo regarding features and extras. It is everything I thought it would be and I am a happy customer! Yay!
4÷6÷16 Back for more plants! As I enter the garden center, I notice a group of people huddled together in conversation and proceed to just start shopping. I don’t see my sweet potato vine and when I ask about it, I am told it is outside with the veggies. (This vine is a common «creeper» and is never placed next to the veggies. It is always prominently displayed in the nursery or in the plant section outside). I check outside anyway. Nothing!
I return to the nursery and discover the plants sitting on the lower shelf of the cart and dry as… They are in very poor condition with dead leaves. The entire cart has been sitting neglected while the employees are «kee-​keeing» and having a grand old time. I am sure to let Ismael know the correct location of the potato vine plants and the condition of said plants. I choose not to purchase from Home Depot today and will be purchasing from one of their local competitors who provide care and attention to their plants.
Work and then play. Employee socialization should never come at the expense of products and services. Stop feeding the stereotypes about young people being lazy and irresponsible!
It is not fair to my young adults who are responsible, hardworking and give great customer care in their respective positions!
***If you are looking to purchase paver base, you will want to go to Lowe’s who has a better quality product. it is much smoother without the large chunks of rock.

We have been in this store more times than I can count over the past 6 months buying. We have had positive experiences with sales associates in every department from paint to flooring, from the garden shop to hardware from the contractors section to storage containers and plumbing. Every associate we have met has been knowledgeable, helpful and one-​stop-​shop for help.
Christina in Flooring and Window Treatments is an absolute delight. Not only does she have experience (she had many relatable stories of DIY) knowledgeable, but she was fun to work with on our projects. She gave us detailed answers for installation and took time to explain the pros and cons of the products we were buying.
We also had a great experience in the paint department trying to match a paint color. The staffer (I don’t know her name) was determined to keep trying on matching the color we had carved out of our wall. It was a difficult color since it was painted a long time ago and probably had faded some since it was originally rolled on to the wall. After about 20 minutes, she nailed it exactly. It was a great victory and even other customers in line for her services celebrated with us.
We have had to return some of our purchases unfortunately. The process was easy on the customer-​side (I had the unused item and my receipt) but took a long time for the cashier (who was very friendly) to process.

Came here to get a washer and machine. We were nicely greeted by Christina, she is extremely knowledgeable and very kind. We ended up buying the washer and machine she recommended and will definitely come back to look for her to help us with our next washer and dryer

I had great customer service and not so great. There’s a guy in paint dept with tattoos that always acts like he doesn’t want to be there and help anyone another guy in plumbing with a baseball cap that doesn’t seem to interested in helping people as well. Saw a cashier streaming a video on his phone and not friendly at all. But there are quite a few great ones. Just a few mentions Blond Lady that runs the garden area is 5 star so is a middle eastern lady in self checkout. The manager is great as well. Well informed and great with people

I go to this location quite often just for the fact that is super close to my job. I’m an engineer so we get to build a lot of cool things, and some of the time we need to get some supplies, so thats we’re this Home depot comes into play. Always clean, staff is helpful and out to help. Good selection, but i think the blue roofed spot down the street has better options. Overall, i like the location so I’ll keep trying it.

I have been going to this Home Depot for over a year and left going to Lowes due to their lack of service (no staff etc). Have always had a great experience at this Home Depot. Prompt attentive service, staff that is knowledgable and helpful. Staff willing to look things up and available when needed. Love going here and would never go back to Lowes based on experience here.

Wow, Angie B is not the person you want processing your return. Beyond rude, there’s a reason this store has so few stars

If I could give negative stars I would. They did not have what I was looking for which is no big deal, except a store manager named Brian was incredibly insulting. I recounted my experience to another employee on my way out who was lovely — so obviously Brian is an anomaly. But when I walk out of a store fuming I have to say it was a terrible experience.

I am here about once every week or 2.
They always have what I need and generally end up making me want to buy more just to start a new DIY project.
Plenty of staff to assist — I’ve never had to go more than 1 aisle over to find someone to guide me or direct me.
I only wish their prices matched those that I can find online.

To be fair, the store isn’t bad. The employees aren’t bad. My review is based on the fact that we checked online before driving to Suwanee to make sure that they were still open. The website said they closed at 8:00 and it was 6:30… perfect! Plenty of time to get in and have time to actually find what we were searching for.
We got there, parked, loaded our 19 month into the cart, got into the Christmas section to get our over the door wreath holder, and then started to head to the main part of the store when the speaker came on and the person said, «Attention Home Depot shoppers… it’s 6:55 and we will be closing at 7:00. Please bring all items to the front registers in the next five minutes. Thank you for shopping at The Home Depot.»
WHAT???
Hubs and I looked at each other with panic and I said, «I THOUGHT YOU CALLED!!!» He said he did and the website said they were open until 8! We ended up only getting our wreath holder as we were too flustered to find anything else in such a short period of time.
So my two-​stars is because they never updated their website to show their winter hours. When we inquired at the exit, the guy made it seem like it was our fault for not knowing that they have different hours in the winter.
Boo on you Home Depot!

They are always so helpful. I love going here. I recently purchased a patio set and they made it as painless as possible to get it home, even letting me rent one of their pickup trucks for an hour for free. Very happy with each time I go into this store!