Johns Creek Dental

Dr Keith & Staff are awesome! Always pleasant, helpful and professional! Would highly recommend

The staff here is some of the most unprofessional I have ever dealt with. I had been willing to put up with double booking errors and canceled appointments because my autistic son loves his dental hygienist and Dr. Baine, but after another error in scheduling I expressed my extreme displeasure with the chronic rescheduling. I asked to speak to an office manager and was told she would cancel my appointment and to let her know who to fax our dental records to because I needed to find another practice because they weren’t in the business of customer service. Everyone who faces the public is in customer service. Everything you do reflects on the business.

I would love to be able to give negative five stars. This is one of the WORST dentists offices. My first appointment was cancelled at the last minute (literally, I had just parked my car and was walking inside) even though i had taken time off work and driven 20 minutes out of my way. When I finally got in to see dr Baine I was told that I needed $ 5k worth of dental work and the girl at the check out tried to use scare tactics like «your teeth are going to fall out if you don’t do all this.» I was told I needed 3 crowns– 2^nd opinion said it was just a couple of fillings that were needed. I can’t believe how badly they wanted to line their pockets with my money. NEEDLESS TO SAY, I do NOT recommend this place at all.

Waited 45mins beyond my appointment time, after arriving 15mins early. When I asked to speak to the doctor on duty (Dr. Baine) to voice my displeasure, I was told it would be 10mins or more to speak with him. I don’t care how good a practice is if they don’t respect my time or prioritize customer service. My family won’t be back and I will share this negative experience with others. I’d avoid this practice if you value your time and quality customer service. Clearly they don’t.

I have been terribly afraid of the dentist since the last time I was seen here, and I didn’t have a fear of the dentist before that. Dr. Moore got in an argument with the hygienist several times during my filling, and waved sharp objects very close to my eyes, even after I asked him to stop. The hygienist was good about telling him what was going on, and he seemed way more incompetent than her. During one of the arguments, he didn’t set the crown because he was arguing, and the glue dried.
I was in tears at the end, and the hygienist was, too. Not good.
I asked to see another dentist, and they refused. They also had a number of charges on the bill that they didn’t let me know about beforehand.

The dentist if you get to see him is nice and accomodating. The staff however does a hard upsell on everything. Recommends treatments and services that you do not need, then argue with you after you decline. They hint that they can not continue if you do not agree with the recommendation. I went twice before firing this dentist. The first time they tried a hard sell on my very first visit for a $ 500 service. I had to say NO to 4 different people and then the dentist who came in a looked and said I did not need it. Today, they wanted to take Xrays again. I just did them 6 months ago with this same office. She started to argue with me that I must have them every 6 months and she does not know if she can continue until she talks to the dentist.
There is a fundamental flaw in the service of this center. I understand we are all in business to make a living and to make a profit. But the way this office goes about it is wrong.