J & L Automotive Repairs & Service

Their website claims to have open appointments on Saturdays. I made one online using their website. I was sent a confirmation email. I showed up on Saturday at my scheduled appointment window. They were closed. Doors locked. Only after checking the Unilocal page afterward, did I realize they aren’t even open on Saturdays and Sundays. I probably should have just called to set up the appointment instead of using their website. But, they shouldn’t even offer the option to make appointments online, if it’s not truly a service they have.
I wasted an entire weekend, as a result. It’s unfortunate for me because I hear their service is top notch and sadly i wasn’t even given the opportunity to try it out.

I got fed up with my dealer’s service dept. so I investigated this place from Angie’s list. I’m so glad I did. John, Tim and the rest of the team are hardworking, reasonably priced and always trustworthy!

I recently moved to the area and I’ve been looking to buy a car. Had a vehicle taken for a used car inspection to Tim and the boys at J&L. He told me the charge would be $ 85 because they take the time to check out everything and then make a recommendation. He told me that if the verdict was, «No», that he wouldn’t charge me.
Well, he checked out the car, felt it was not in my best interest to buy and then told me there would be no charge. An honest broker who clearly had his customer’s best interest in mine. I can assure you, I’ll be going back to J&L with any future vehicles. Friendly service and honesty are critical when it comes to getting your car serviced and these guys got it down. Highly recommend.

I work with a «car junkie» who I always asked for my car questions. I said «Well, what happens when you have your own car issues? Where do you take it?» He said «J&L Automotive». That was more than 12 years ago and I have been going ever since. Gone are the days of untrustworthy, shyster mechanics who are just guessing what’s wrong with your vehicle. The customer service model that John employs is what other places should aspire to. The have good communication on all fronts and keep the customer informed throughout the process. A good example of the customer service I have experienced is when I brought my car to the dealership because I thought my warranty would cover it. The dealer said «No, it’s not covered and you need to fix this and replace that… yadda yadda, $ 1400». I took it to J&L and he said the dealership was full of it… and for $ 130 I was out the door that day. J&L will not upsell you on things that don’t need fixing. That, to me, is an honest mechanic. I highly recommend.
TL;DR Version — J&L is honest, communicates well, and I wholly recommend.

Their work is equal to, or superior to, our Lexus Dealer at a far better price. We’ve used John for years. Highly recommended!

Once upon a time there was a girl (me). This girl was constantly being taken advantage of by mean old dragons (mechanics everywhere) who took great pleasure in exploiting her ignorance (not car savvy). But one day, another, nicer, sweeter dragon came along (J&L Automotive) and rescue princess (I’m a princess now for some reason) from the other dragons. You see, this dragon did not take advantage of her ignorance. He did not spew fire from his mouth (no over pricing) and this new dragon was very swift (they’re quick!). More swift than any other dragon in this fictional land (Gwinnett county). The princess loved this dragon & made it her pet. And the princess and the dragon lived happily ever after.
The End.
*Take your car here. They are honest & great. They make you want to write fairy-​tales* :)

Outstanding service, very affordable and the most ethical auto repair company that I have ever received. Unlike every other shop, they rode with me in my car beforehand and explained the issues that I was having. They took my to the garage to show me the issue, let me feel the part that was vibrating and told me why it was happening. Afterwards, they took the damaged part along with a new replacement part to show that they were using the requested part (which they had given me a few choices with guidance as to the differences) and point out the difference. They were the third garage I went to and unlike the others they didn’t try to add anything else on that wasn’t needed and best of all they had the lowest price. They have been around for over 50 years so they’re doing something right! I found them on Angies List which had the highest rating they give which I can see why the earned that. They now have a customer for life.

Great place to get your car repaired. They keep my Cooper running. Flexible scheduling, friendly staff, good prices and a guarantee. Wifi in the waiting room. What more could you desire?

Big fan of this place. Honest mechanics. Their philosophy is to take care of the customer. They will make only the repairs you need. All of our family cars are serviced there. Kudos to John and team!

Joined Unilocal today just so I could post a review for J&L Automotive.
Needless to say, I have never had a more positive experience at a repair shop. I made an appointment for a Used Car Inspection, and when the guy selling the car was late, the technicians at J&L all agreed to stay past closing time to take a look at the car for me. They were forthright about their inspection, and even test-​drove the vehicle for me. Because they found some significant issues with the car right away, the inspection was free of charge.
These guys bent over backwards to help me, and didn’t even charge me for it. The nicest, most considerate mechanics I’ve ever encountered. A huge thanks to Phillip and John and the team of technicians. I will definitely be giving them my business in the future.

J & L is literally the only auto repair shop on earth I trust. If they say you need something done, you need it done. They don’t overcharge for work or parts, and they don’t try to sell you stuff you don’t need. John saved me $ 800 once when a dealership tried to make me get a new PCM. He found out it was working fine and was just unplugged!
Just use J&L, and don’t take your car anywhere else ever.

Always good to do business with John, Geno, and the mechanic team at J&L.
Friendly, flexible, and willing to go the extra mile for you.
Need a mechanic? Go see John and team!