Came to this location to purchase my first queen bed. Cinthia gave us the best customer service. She is very knowledgeable, helpful, and kind. Can’t wait to come back for my cal King bed
Sophia P.
Classificação do local: 2 Duluth, GA
OK, So i went to this location because I had purchased a groupon for $ 50 for $ 400 off 2 different brands of beds to choose from. However, when I got to the location I was informed that the GA locations are discontinuing the Dr. Greene sleep system and that this location had the only floor model available and only in the Dr. Greene Sleep System Bingham Ridge Plush version. I tried the other brand and tried the one floor model for Dr. Greene and it was VERY comfortable. I loved it, but the sales lady(manager) told me since they were discontinuing it I would have to order it right then and there. Also since I was using a groupon they would have to sell it at full price of $ 1699 and discount the $ 400(The bed showed a current special of $ 1099 for the king size). SO i told her to forget the groupon and i would purchase at sale price since it would be cheaper, she agreed and started to put in order but then was informed by her boss that they would lose money for selling it brand new at advertised price of $ 1099 and they would need to still go the groupon route which made the cost of the bed at $ 1299.00. I loved the bed and was moving soon so I agreed. Then I was informed shipping to my house would be extra $ 59.00, which took me by surprise since other reviews showed free shipping was offered and online it also showed free delivery. I told her about that and she(the manager) told me i was mistaken and they have to charge for delivery. BUT again im moving soon to a different state so i was just going to put it in my garage until i loaded everything up in the moving truck. So instead she agreed just to have me pick it up from the store for free, which is fine but honestly is a bit of an inconvenience to me. Overall the manager was very nice but I kinda feel like I was treated differently since i had a groupon, price more expensive, no free shipping, no add-ons(if you read another review for this company in the different location apparently a gentleman was offered free sheets or free bed frame) hopefully the bed should be nice.
Adam I.
Classificação do local: 5 Alpharetta, GA
I used to sleep on oriental made mattress from $ 80 up to $ 800 in the past 25 years. When I read the sales catalogs from Bed Bath & Beyond, Sears, Macys, … over the years, I wonder what would it like to sleep on an American mattress. We stepped in this mattress store by chance. The manager Meredith is very warm welcome. She knows a lot about mattress: their different types, uses, caring, accessories, prices. First we learned a lots from her. Secondly we did not feel any sales pressure from Meredith. Basically we were free to make our wise decision. Meredith had offered free delivery and free bed frame. The frame was about $ 150. We bought two Serta brand Latex mattresses(one queen and one twin): no interior springs, no interior mechanics nor wiring. So we don’t have to worry wiring malfunctions over the years in the long future. Meredith is very flexible to adapt our requests. Meredith also give us tips on where to buy bed side furniture’s, bed accessories, … and etc. Well, America’s Mattress in this store location has lots of choices on mattresses from $ 200, $ 300, up to $ 2500. Serta is really a good brand. I had checked this with Consumer Reports( ) on the brands. Spending $ 2200 on mattress deserves some research homework, right? Any way, we have slept on the new Serta Queen size beds for half month. We would say: Perfect. Definitely Serta’s are better than oriental made mattresses.