This is an update to my previous review. Manager and district manager told me over and over that the used bandaid that fell out of my salad could not have been from their employees as they use BLUE band aids. If you look real close at this manager, she has a TAN band aid on. This photo was taken during a Girl Scout troop outing. I still won’t eat here. The drop off point was not my choice.
Devonte F.
Classificação do local: 5 Surprise, AZ
The best Wendy’s great experience at a Wendy’s and I love how they made my baconator and my bacon cheese fries very amazing and awesome sauce.
Joe D.
Classificação do local: 1 Surprise, AZ
First and last time going to this Wendy’s. Please read the Unilocal reviews. They are not capable of getting a order correct. Wish I read reviews before driving across town to pay for food I didn’t get.
Mary D.
Classificação do local: 1 Peoria, AZ
I’ve been to this Wendy’s only 3 times and it’s poor service at the window. These people at the window can’t get it right every time we order. I have even written the corporate office and nada. The owners probably don’t care about their business. I stopped eating their and now go to Burger King. They make a mean hamburger at Dairy Queen too.
Bobby G.
Classificação do local: 2 Surprise, AZ
Out of all the times I have been here, you will either love or(dispise?) the people who work here. Food is consistent but the people, uh, the people who work here either have an attitude 70% or are pleasant 30%.
Larry L.
Classificação do local: 4 Tucson, AZ
I went to this location for lunch today. I went through the drive thru, and although the line was about seven cars deep I gave my order and received my food in under 8 – 10 minutes. I have been to this location multiple times and I have had a pleasant experience every time. Nothing has wowed me but I was always satisfied with my food. I would recommend this place if you have a hankering for some fast food.
Brooke W.
Classificação do local: 1 Surprise, AZ
Specifically asked for FRESH chicken nuggets multiple times throughout the ordering process. When we paid, we immediately got the food, which we thought was weird because it takes time to cook. We asked if it was fresh, the guy said yes. He is a liar. The food was disgusting. Chicken nuggets tasted so gross we threw them away. Never coming here again, I never have an issue with Burger King
Pat M.
Classificação do local: 4 Surprise, AZ
Aye at Wendy’s and the service was fast and very friendly. The fries tasted fresh. Overall gods job BUT I can’t give them five stars cause they don’t have the pretzel bun and they were out of baked potatoes.
Jim A.
Classificação do local: 1 Surprise, AZ
Pretty disgusted last time in. Flies were everywhere, no exaggeration that about everyone in the place including employees were swatting flies away from them. God only knows if any ended up in the food. I even said«got a bit of a fly problem, huh??» To which I got a shrug and a laugh. I won’t be back for some time if at all. Travel the extra couple miles somewhere else if you really need fast food.
Elianna J.
Classificação do local: 3 Surprise, AZ
We’ve been to the Surprise location more than a few times now. Burgers and fries are good, no complaints there, but their Frosty… it’s NOT! When we eat their Frosty, the consistency is like a foamy milkshake; no use for a spoon. We’ve eaten a Frosty at the Goodyear and Phoenix location and their Frosty ISLIKE A FROSTY — very thick-like soft serve ice cream. I’ve called and complained once and the manager was nice enough to offer me a complimentary meal on my next visit for the inconvenience. Every time I visit I always hope their Frosty is up to par and every time I set myself up for disappointment :(. Please Surprise Wendy’s, get in contact with the other local Wendy’s to see what makes their Frosty different from yours.
Nick I.
Classificação do local: 1 Glendale, AZ
She was short and very rude thru the drive thru. Want even busy. I wanted to throw my frosty at her face.
Desiree M.
Classificação do local: 5 Sedona, AZ
For fast food, Wendy’s always hits the mark. This location is generally clean and the staff are always friendly. Especially Sarah and Carlos. They are always welcoming and kind, going out of their way to do what’s right for the customer. Thanks for another positive experience and for making us happy!
Antoinette W.
Classificação do local: 1 Paradise Valley Village, AZ
I ordered a Jr. Bacon Cheeseburger and within an hour of consuming the sandwich, I was violently vomiting! I called the Corporate HQ to let them know and when a rep called me back, he asked me «what do you want from us»! My reply was«food that is safe to eat!» Not so coincidently, 3 other individuals I know who live in other states, also had the same issue from the same sandwich in the same week! All of us had large blood vessels in our eyes burst(I have pictures to prove this) and it didn’t clear up for 3 weeks! We all were unable to eat solid food for almost a week after the incidents! I NEVER heard back on the results of the investigation Wendy’s was supposedly going to make into the problem! Therefor, my family and friends will NEVER eat at Wendy’s again!
Adriana B.
Classificação do local: 2 El Mirage, AZ
Every single time I’ve been here, the cashier is new or has no idea what they are doing. It’s sad that I even notice this. Maybe every second time ive been here, they mess up my order. I dont even order a lot.
Julianne N.
Classificação do local: 2 Surprise, AZ
Forgot my cheese for my sandwiches, but didnt forget to charge me! Then when I decided to stand up for all those out there who have been shorted their order, they were closed! You win this round, Wendys. 2 stars for my 2 missing cheeses.
Sierra S.
Classificação do local: 5 Phoenix, AZ
The drive through is fast and accurate and the food is always hot. For a fast food place in very impressed and will definitely come back for their hamburgers and fresh lemonade. The lemonade is so delicious I’m addicted! The staff is also very polite :)
Scott S.
Classificação do local: 5 Surprise, AZ
5 stars for 4 star service? Why because all fast food places have their issues. This location is no different. The advantage? Management makes the difference. I eat here too much and when I have had issues not only have they made it good but they’ve implemented some course of action to do something to make headway for the next time.
John Y.
Classificação do local: 5 Surprise, AZ
Today was the first time I’ve been up this early for breakfast! The food was good and the drive-thru service was fast and friendly. .. too bad they won’t be serving breakfast after Oct. 20, 2013 at this location.
Maggie F.
Classificação do local: 4 El Mirage, AZ
Great drive through service! Fast, friendly, my order is always right & I never have to sit there and say«hello?, hello?, is this thing working?», lol :) Extra kudos for good customer service. My go to meal: Spicy chicken without mayo, side Caesar salad & fresh lemonade. Hits the spot!