PetSmart

This is usually a happy story to visit and shop; today I got aggravated by a rude employee.
I spent almost $ 60 at Pet Smart Store #1040 (13 764 W Bell Rd, Surprise, Arizona 85 374). When I asked for assistance for a product in the cat department, I was taken to a blond lady with glasses chatting with a co-​worker. The associate said she worked in that (cat) department. Instead of acknowledging my presence, she continued to chat with a co-​worker. After waiting there for about 30 seconds being ignored (after the other associate took me to her), I excused myself for interrupting to ask for a product and her response was to sigh. Without making eye contact, she said «Follow me» and walked away. She took me to two places until she finally found the product I was looking for (Nature’s Miracle for removing urine stains).
She preceded to hand me a gallon size. When I asked if she had a smaller bottle like on another shelf, she sighed again, looked up and claimed that ANY cleaner would work as well. When I asked if she had one with the large yellow label specifically for urine, as did the gallon size, she sighed a third time and repeated that any other cleaner would do the same thing!
Upon check-​out, I briefly told that cashier that she was rude to me. The cashier responded as if it was MY misunderstanding!
I’m a regular customer at this Pet Smart branch, but they have lost my business after today.

We recently adopted a dog from the Humane Society and decided he needed a little bit of training. I was hesitant at first because the other dogs in the class were larger and much more aggressive than our dog. However within minutes of the class starting I was reassured by the confidence and control the trainer had. Her name is Reba and I would highly recommend her as a trainer. At each point she was teaching she took the necessary time to make sure that the dog understood the command. As for the store itself I have only found the employees helpful and knowledgeable. Kudos to them for hiring senior citizens!

Most associates at this store seem helpful and friendly. But we had an AMAZING experience with an associate named Marcus in the fish section. To him it was probably just a normal, every day, regular transaction but my kids and I LOVE him. We recently lost all the fish in the tank that I had set up for over a decade (I messed up big time) and I was nervous to go to the store because the last time I set up my tank the person was super rude and treated me like I was a moron. I know that was over 10 years ago and at a different store, but I guess it left a scar. Lol. Anyway, Marcus was so extremely nice, helpful, and very informative. He answered all of my questions, even the stupid ones, and taught me quite a few new things to help keep these fish living. He was just an all around nice guy. We purchased some ghost catfish. They are clear and you can see right through them. He asked me «have you ever heard of ghost shrimp?» to which I replied «I think I’ve heard of them, but never seen one.» He jokingly said «well, that’s the point». My kids thought it was HILARIOUS and they repeat the joke to anybody who will listen. He even asked us if we wanted a pregnant fish (my kids thought that was AWESOME). Turns out we got two pregnant fish and one of them was popping out babies within just a few hours of getting her in the tank. It was the coolest thing EVER. I’ve had to make quite a few trips because, as Marcus so kindly informed us, you can’t add too many fish at a time. Every time I go to get more fish my kids ask me «was Marcus there?!» Usually he is, and he is always equally helpful. Now my tank is completely revamped and I love it. Thanks Marcus!

We took our dog to this PetSmart’s vet without appointment. Our dog was bleeding from his butt. Thankfully they could accept us with hour wait which we didn’t mind. However I thought the receptionist was very rude. She told us «In the future, don’t expect to get seen without appointment. We’re not a hospital, Ok?» and after my dog got seen by vet. It costed us over $ 100 and we didn’t have that much money at that moment. We paid little bit cash and tried our card but it didn’t go through. We were very upset about how we couldn’t pay for our medicines. We asked her if there was anything we can do to pay them back. She clearly looked so disgusted and said «I can’t leave an open invoice. In the future, don’t expect leaving without paying. This time only and this is for ____(my dog’s name), he needed this.» She gave us 10 days to pay them back which I’m going back ASAP. I thanked her and told her «Thank you so much and I appreciate it.» and she gave me a look with saying «You’re welcome.» We knew that it’s very bad that we couldn’t pay right away. We showed how much we were sorry, but really? Treat us like we’re poor and disgusting?
The vet who seen my dog was very nice lady. She was kind and she didn’t charge us for an unnecessary X-​ray. We were very glad about the vet.
Also while we’re in the store, there was a gentleman who was VERY pushy about their training program that he even tried to stop us buying certain item at a register. «I don’t recommend this at all. Like I said the best thing to do is to get training.» We appreciated his advice but do you really need to argue like that? We weren’t happy about his way of advising the customer.

I called the day before coming in to make an appointment because I have not used the grooming services here before. I live about an hour away and wanted to make sure things would go smoothly. The next day I drove the hour into the store and I arrived for my 11am appointment slightly early, ready to go and was told that I needed to present my dogs vaccination history in order for him to receive grooming. Of course I don’t carry this with me and was never told on the phone the day before that this would be necessary. My dog has a valid license and rabies tag but that is apparently not enough. IF IT WASN’T ENOUGH, WHY IN THE HELL DIDN’T YOU TELL ME SO THE DAY BEFORE WHEN I CALLED TO SCHEDULE THE APPOINTMENT YOU IDIOTS!!! You have wasted my entire day now and I have to turn around and drive back home because I can’t take my dog with me to the other places I had planned on going while he was being groomed. This store needs to hire some qualified help because the people I’ve dealt with are simply morons.

I was going to take my 11 week old German Shepherd puppy to this Petsmart for Puppy Classes, after seeing some unwanted behaviors out of my puppy I decided another trainer would be best and more suitable to curve these behaviors. I went to the store to purchase items, and also cancel the classes. All the cashiers gave me the run around, finding a manager to help was like trying to find Waldo. I finally got to talk to Reba (the dog trainer), & she made remarks like I was making a mistake in canceling the service, & as if this next trainer would be garbage compared to her abilities to train. Condescending remarks, the hassle in getting a refund, & no help from the cashiers made this new pet owner find a new pet store & would NEVER go back under any circumstances.

I really do like this Petsmart. I have problems with mobility and a couple of times I mentioned how nice it would be if they got a scooter. I know that pets are a big part of the lives for folks like me. They got a scooter. I have been using it for awhile and it is marvelous. Because I cannot lift, when I go in, I ask someone to
help me shop. They quickly get staff to assist and they always offer to take my
heavy items to my SUV.
When I have questions about an item or product, if the associate does not know the answer, they will find someone who knows rather than give an off the cuff answer. I have no idea about the vet or grooming areas. The groomers always seem busy when I am there.

Rude groomers who openly talk about how much they hate their job and the people they work with. I was standing 5 feet away from a woman complaining about how things are run there. It sounds like PetSmart doesn’t know how to treat their employees which leads to them being jaded.

Went to the Halloween event they had today stood in the long line and waited to get my pets picture taken
After about a half an hour, finally got photo taken… so unorganized!
They were supposed to be emailing it to us well it never came
Had to call the store 3 times, manager couldn’t even return our call, got the runaround every time we called.
REBA WAS INCREDIBLY R-​U-​D-​E!!!
We were told a different story every time we called.
Finally found out, they lost it …
How do you lose a picture that you’re emailing ???
You just resend it right ???
Wish we would have went to a different event now TOTAL WATSE OF TIME !!!
UNPLEASANT.AND UNCARING STAFF.
Dont even say you care for the pets in your commercials because you could of cared LESS!!!
Just said come back tomorrow and redo.
NO THANKS!!!
Its alot of effort to go through all that and wait again in a long line
We’ll know better next year.
Grade F for service and understanding

Sorry about this review, don’t feel very wordy right now. Stephen, the head groomer does a great job with my Golden Retriever. I like the way she cuts Bree’s hair and leaves the feathers on her legs and ears so she still looks like a golden.

Just about anything you could need for your pets. We have to feed our dog a special food that contains more fat than most dog foods, and Petsmart is the only place we can find it.
Their prices are pretty high so I don’t shop here unless they’re the only ones that have it.
They also have a pretty good carpet cleaner that’s only about $ 25/​day to rent.

I have two miniature horse sized dogs. One looks like a hyena. A big hyena.
I wouldn’t bring my dogs here, not because they’re not friendly (they are) but because there are like a million little yappy dogs roaming about the place like rats. And they might get stepped on or smushed.
Anyways.
This is just run-​of-​the-​mill for me. Nothing spectacular or surprising. No exceptionally amazing customer service, just blah. I am disappointed that despite being a «Pet Perks» member for years now, I’ve never seen any coupons or discounts or «perks» to being a member. On top of that, their prices are exactly the same as grocery stores like Safeway, which I find strange. Shouldn’t a pet store have better deals on pet food?
Checking out always seems to be a nightmare as they usually only have one or two cashiers, each with a line extending back into the Dog Food aisles. They have those last-​minute impulse buys (grow your own catnip, engraveable dog tags, 99 cent frisbees) that I’m always a sucker for. I buy plenty of those 99 cent frisbees and tennis balls as my dogs/​hyenas chew threw them like al-​dente pasta.
And a side note of little importance: if your debit card’s magnetic strip is a little worn out, their machine WILL NOT read it. Ever. And as the cherry on your embarassing ice cream sundae of a wait in line, they will not input your debit card manually. Or they can’t. Whatever.

Since we got our pumpkinator! This is her prefer place to shop! She likes to strut around thinking she owns this place, she is a member of the Hospital, have had her hair cut down at the groomers, and had a couple of classes at the obedience school. We enjoy it here, and will continue to be a regular!

PetSmart…
Always a delight to come in here. Nothing better than an afternoon at a FREE ZOO! Wait, what’s that noise, my kid crying for a pet!
We came here 2 weeks ago and the employee who helped us was AMAZING. My sons first hamster and she made sure we purchased the right breed for his age. I didn’t know that there was a difference. She rocked!
We went again on the 25^th for my daughters Birthday. That employee was a bi*ch! She was rude, mean to my daughter and just downright nasty. Pissed me off. I’m sorry if I asked you a question and it’s your job to help us. So a star deducted for her attitude.
It’s all we have here in Surprise, so we will be back. if we had somewhere else to go, I would. Nobody makes Sierra cry. (but me! lol!)

My labradoodle was injured at the groomers. I received a call from Petsmart one hour after dropping him off asking that I call back ASAP. My dog was brought to the vet with a «sore» that was the size of a quarter that required sutures. My dog did not have an injury prior to being seen at the groomers.
The groomers and the vet provided conflicting stories about what occured to my dog and I had to talk to the manager. The manager would not admit the injury occured at Petsmart but oddly enough he covered the vet bill and the grooming. My dog is now on antibiotics, prescribed pain pills, and is limping around the house.
After calling the store the following day and speaking to another manager, the groomer did admit the injury happened in the kennel. At this point I still feel that I am not getting an honest answer about what happened to my dog.
I want others to be aware of this injury. Please think twice before using this service!

This place is alright but the mark up on their stuff is ridic. I only stop in here for some dog food and that’s it. Anything else and you’re getting robbed. Sometimes the lines can get jammed up too.

Always helpful staff. And they have adoptions every week!

I’ll start off by saying PetSmart is a great one-​stop shop for your furry little family member. I shop at the Surprise location quite often, have taken a couple training classes and used the grooming services a few times.
This review is for the grooming services. I have taken my puppy to the PetSmart groomers three times which was three times too many.
First time: bad haircut.
Second time: foot long scratch down the side of his stomach and bad haircut again.
Third time: Gave specific haircut directions and still got the same bad haircut.
My biggest concern is how the groomers treat the animals. I should have known better, the second and third time I took my puppy to the groomer he hung onto me for dear life. Don’t get me wrong, he loves going to PetSmart but the minute we walk into the grooming section he turns into this freakishly scared little puppy which is completely out of character.
Three tries and $ 200 later — never again!

This review is for the grooming section of this petsmart… As a surprise my boyfriend took our dog to petsmart for a haircut while I was at work. When we picked him up he had a giant cut on the side of his neck. I used to be able to trim him in between haircuts to save a few bucks but now he’s so scared of the clippers that he won’t even let me go near his left side. Needless to say, we will not be returning to the grooming section and we don’t recommend it.

Can’t go wrong with a store for the fuzzles.
Kudos to Petsmart for giving me three extremely… er…lusty koi that had a blast in my pond and multiplied into at last count 20 mini koi of different colors.
I think the koi have far surpassed the reputation of rabbits…