Papa John’s Pizza

Worst customer service and pizza ever. Will never order from them again. Ordered a large specialty and cinnamon knots. We received the pizza over 45 minutes later to look like it had been sitting out for a day. It was cold and disgusting. When we called to complain I waited on hold for over 10 minutes to speak with a manager. My husband finally called from his phone and was put through to a manager within a minute. We ended up having to drive the pizza down to the store in order to try to receive a refund. Dominos here we come!

Ordered online… it’s been an hour and a half and I just called and they said it’s on the way. My email confirmation said 30 minutes. Good thing I already tipped them online for crappy service.

Not a fan of this location. Their service is ridiculously slow. Example: I ordered online today and received my confirmation at 8:53. It is currently 9:00. Still no pizza. *door bell rings* cancel that, 9:00 on the nose. One hour and 7 minutes since order. So much for a 30 – 40 minute promise time.

I ordered my pizza, just two mediums, at 6:09pm. I called them at 7:10pm and they said it was already out for delivery and had been for awhile so should just be a few more minutes. As I am typing this review, at 7:30pm, I still do not have my pizza. Papa John’s has always taken longer, but this location is my first time at, and it’s ridiculous waiting an hour and a half and still no pizza?!
UPDATE:
It is now 8:06pm, they refunded the money (good!). Sending new pizzas out (great!) But had to call me to tell me we were wrong, they did come to our house and called but no answer. Somehow, they didn’t alarm any of our 3 dogs, nor me or my husband. Even if it was the case, very unprofessional to calll just to say they were right? Honestly, I don’t see why that matters due to the fact that after we called a SECOND time, they marked the pizza as delivered and were confused why we didn’t have our pizza. Unbelievable.

I cannot believe what a JERK! I am a very positive person, but we always have large family gatherings and order Papa John’s Pizza for our large group. The gluten intolerant of us just get a pizza somewhere else. I called today because a family member heard that they may offer a gluten free one now. So I called to ask. The guy on the phone was totally rude and demeaning. I asked if it was correct if they offered a new gluten free pizza. He laughed rudely and said I was wrong and never heard of that. I apologized and said maybe it was the other pizza place with with papa in the name. then he said «well we charge for our gluten here! So there you have it then click» Well so much for ordering. We had the guy on speaker cause we were just about to place a large order. Lets just say we wont be calling again.

i called to order pizza, they were very polite. but when we got the pizza it tasted terrible and the wings are so small and taste lousy. the thin crusttaste like crackers. the pizza was greasy and tastless.
im giving it one star due to the awful tasting pizza and wings. sorry papa going to stay with barros…

Been going to this location for a year or so. I normally order online and go and pick up myself within the 15 – 25 minute time they ask for. Good pizza at a good price especially when they have the 50% off coupons for the coyotes or the dbacks winning a game