Jim’s Burgers and Eggs

I can’t believe I keep thinking that next time will be a better experience. This place has great food, I’ll give them that. But the customer service is worse than McDonald’s. I ordered a specific burger with a specific drink, and got neither of those when I got home. After waiting 30min and finally getting home, I had no care left to ask for them to fix it because of 1) the people on Unilocal say they just get a «sorry» and 2) I was hungry. I do not wish to slander Jim’s Burger, but if you wish to have a successful business in food, care.

Horrible service with even worse food. Disgusting burger. I read the reviews but don’t know how people think they are even remotely good. Try Bleu burger in Scottsdale if u think these burgers are what it’s about Cuz u will be blown away with ur mediocre taste buds tasting real meat.

Wish I could have rated this with 0 stars. Worst customer service ever! No drinks after 45 minutes. No apologies and we finally left.

Super ride with even basic questions. Go somewhere else. McDonald’s service will be better

Yes I just experienced the terrible service myself. I give management and the owner 1 star for being stupid enough to keep these terrible employees working here. Open your eyes and read your Unilocal & Google reviews… Even if these employees are related to you or even your wife, dude just fire them so I can enjoy you delicious burgers in peace. Just sayin

Love this place! My boys are burger fans claiming Jim’s top of their list. My in laws want to eat at Jim’s every time they visit from Ohio. All is made to perfection and fresh to order. We are a family of 6 all in agreement Jim’s is our favorite breakfast, lunch, and dinner. They are consistently busy, but well worth the wait.

It requires a star… otherwise I’d give it an F ! It was our 1^st time there this past Friday, 1^st impression? No thanks, never again. Horrible horrible service from cashier Maria. (No name tags, had to ask the girl who brought our food out). Barely moved her lips, wouldnt looked up, appeared bothered and inconvenienced by new customer questions. Her personality killed the whole experience. And it’s not an over exaggeration… we were seated in a place where we could see her. nasty to all that came to the counter. She needs to be kept in the back cleaning the floor or something. The food was ‘okay’, maybe a 2.5 stars. Bad service leaves a bad taste.

Horrible customer service and food was raw
. they can’t seem to make a burger correctly

If I could rate this a zero, I would. The 1 star is too much for the extremely poor service we’ve received. Not just once but, twice from this place. It’s a waste of money and time. Id go to McDonald’s before ever going back. The worst part is the owners don’t seem to mind the poor service they give. «Eh, it’s normal» owners words, not mine. Thanks for a wasted morning. Again.

Never again… everyone do not go here… never again will I go or recommend this shit whole place… I asked for a burger and they brought me a burrito. .I told them nicely no sorry I ordered a burger they server said iam sorry I’ll take it back… she then came back 2 mins later with the burrito and said this… the owner said she thought I said burrito so they will not make me a burger that I had to eat the burrito. .it’s my fault not there’s she said. I said to her are you F… in kidding me she said no sorry… so I then went to the owner angry and had my share of words and they didn’t even care or fixed the problem. …how is it my fault that you need a hearing aid .this place makes me sick to my stomach and I hope you read this cause you know who I am you careless ass people I hope you fail again like you guys failed in California. .probably for the same reasons…

We waited 90 minutes to get our food. No apologies were made for the delay. I won’t be going back.
That’s ridiculous!

What rude customer service!
A sizable lady with an accent took our order and acted like every customer was an inconvenience to her with how sharply she spoke. I witnessed three other orders before mine and she made Gordon Ramsay look demure.
They don’t have a kids menu posted that I could see and being that it was our first time here I asked if they had kid sized burgers. She replied «yes we do. It is a burger, fries and small drink»
I said «I’d like two of those meals with lettuce and ketchup on the burgers.»
Her curt reply «The meals are plain and only come with the bun and meat»
So my obvious question «do you carry ketchup?» Which she said «yes»
My next obvious question «I can’t have ketchup and lettuce put on them?» She just peered at me over her glasses and said my order total. I had no idea if that meant I would have the burgers prepared how I asked. I ordered a regular size burger for myself too.
(Oh and in the middle of ordering our food, the she turned and started talking to one of the cooks behind her and commenting about what a customer on the patio was doing)
Ironic now that I think about it. They have a sign posted by their register that basically says «we can refuse service to anyone». Speaks volumes as to how their view their customer base.
Surprisingly the burgers arrived with lettuce and ketchup.
The only positives: basic thick cut fries were hot and arrived with the appropriate toppings.
I’m sorry but not everyone on earth enjoys burnt hockey pucks for patties. And it took me three bites of bun to actually hit meat. I have a feeling I was also served a kid size burger on a regular bun. At least I HOPE their buns aren’t meant to eclipse the meat.
They must have killer breakfast or something because I don’t know how they stay open with how rude they are and with such badly prepared the burgers.
Now I’m headed to find myself something else to eat.

I am highly amazed at how great tasting these chili cheese fries taste. Love the chili, I found small pieces of bacon. Who would of thought to add bacon? Bacon makes everything Taste better. Next I’ll have to try the burgers, the look good. We don’t have that many good burger joints in Phx like this place. I’m surprised since Unilocal has them at a 3 start rating. I would give them a 4. Only because they have Pepsi products and I’m a Coca Cola girl.

The food isnt anything spectacular. The attitude of the employees is more like your bothering them for coming in.
When you order they also put outgoing food on the counter your standing at to pay. Dont stand too close to that counter cause you will get shood away or told to back up. I understand about not wanting you to breath on people’s food but maybe they should have thought the whole layout delivery system better.
Their servers seem like they hate being there. Not one smile. We actually had our food before we got our drinks and then she realized she forgot our drinks but then took another table their drinks, that were after us before she brought ours!
The worst part is the greasy grill smoke that fills the place. It makes it very hard to breathe and not very nice to be in there.

I just can’t get past the terrible customer service. They told us our order would be ready in 10 minutes, we are 15 minutes away. We got there, paid, and the food wasn’t ready for 20 more minutes, and she had the nerve to have attitude when I asked how long, that it was supposed to be ready (they hadn’t started).
Skip the grilled cheese, they use processed cheese, like Kraft (but tasted more like Wal-​Mart brand). and the gyro’s are meh…
Lastly, I have asthma, I had to leave and wait outside for my food, there was so much greasy smoke in the air, it makes it really hard to breathe.
Just nothing special about their food, and the attitude you get is just stupid.

I have never had such terrible customer service experience. I called in for an omlette and paid extra for mushrooms. I also asked for dry wheat toast… with no butter. When we go the food home and started eating the omlette we noticed that there were almost no mushrooms in it. Then we noticed butter all over our toast.
I called and asked if I could come back and get my order… bringing back what we had. When I arrived, the owner Jim refused, saying that he wouldn’t replace it because it’d been eaten. I tried to explain the situation but he was so rude and continued to refused.
We will never go back! :-(

I have given them fair chances and have never been impressed. The food is heat and serve with nothing that really stands out. It’s adequate enough… but nothing special. Wait times for food can be hit or miss with no rhyme or reason.
The problem at Jim’s is the counter service. The woman who works at the counter is about as rude as it gets. It almost feels like we were supposed to thank HER instead of her thanking customers for coming in. I don’t know why she still works here; I have to assume she’s an owner or really good friends with the owners because her continued employment is a mystery to me. Twice while we were there, cooks quit in the middle of their shift after having what seemed to be a good argument with her.
There are better places in Surprise. Don’t settle for crappy service.

Good burgers but the staff needs a hug! Really considering jumping the counter and just hugging them all. I feel bad for the little kid cleaning the tables. Kid is scared to make any eye contact. Now… I am thinking about what kind of tip I should leave. The rudeness level was high, but not as high as usual. They have earned the 10%! Normally I feel they should be paying me to eat here. Decisions… Decisions… If you want a good burger, come on down. If you want a good burger and expect a smile, keep on walking.
Update!!! My sweet 5 year old baby just got a piece of jalapeño for free in her burger.

I came back to this place because the food was awesome, but I was really off put by the rude a** older lady with the glasses who worked the register this time. I came up, ordered, she asked me if it’s for here or to go. I said for here. Then she said ma’am I don’t have time for this we have a line. Is this for here or to go? I said I said it’s for here. And I’m really confused by what you’re talking about. She pointed to a no cell phone sign and said she’s just not wanting to step on anybody’s toes. I said okay (WTF!!!).
I answered her question immediately and didn’t understand why she needed to be rude. Yes I glanced down at my phone, but after I answered her. So why are you talking to me like a child? F off.

Meh…
I have lived in Surprise for over a year now. There aren’t too many «good» (hell, they aren’t really ANY «good» restaurants in Surprise) restaurants around these parts. I live about 2 minutes from Jim’s Burgers and Eggs. My wife went here one time before and she said it was decent. For whatever reason, today we decided to check it out.
We walked in and I studied the menu board for a minute or so. The infamous «unfriendly lady at the front counter» was staring at us and finally asked if we knew what we wanted. My wife asked a question about what comes on the burgers, and the lady shoved a menu in her face, pointed at what comes on them and then read the ingredients off really fast. She could have either showed us the menu, or just told us… not made a big production like it was a big deal. Anyways… my wife ordered her burger and asked for it well done. The lady wrote it down but did not confirm it. My wife is the type of person who won’t eat a burger if there is red or pink in it, so she always orders well done. I went next and ordered a triple cheeseburger and some onion rings. When all was said and done, my wife kindly reminded her «well done» and the lady kind of snapped back and said, «Do you want HIS well done too?». It was a very unpleasant and uncomfortable interaction. Anyways…2 burgers, fries, onion rings and a soda were $ 21.00. Here is how the food was…
Triple Cheeseburger– Meh. It looked better than it tasted. The first bite in, I got a great charbroiled taste and thought it was going to be fantastic. Sadly, the charbroiled bites were skimp and I only encountered a few good bites. The burger patties they use were not that great and they tasted plain as can be (could have used some salt) except around the edges. The cheese wasn’t even fully melted either. I tried to finish most of it but I just couldn’t. I won’t be coming back here for burgers again.
Onion Rings– Now these things were delicious! A bit skimp for the price (8 or so rings for $ 5.00), but they tasted great.
Fries– Just plain standard fries. Could have been cooked 20 seconds longer to make them more crispy. My son who LOVES french fries, didn’t even eat them. He took a bite of one and threw it on the floor.
Service after the initial encounter was fine. The lady who brought us our food was smiling at least and pretty chipper. They did bring things out in waves though and not all at once. I got my burger first. Then the rings came out, then my wifes burger and fries. It was just a tad odd.
Overall, it wasn’t the worst meal I ever had, but it was too pricey for what you got. I will drive the extra 20 minutes down Bell to Whataburger or to an In N Out. They are half the price, better quality and both places have much friendlier service. I really wanted to like this place but sadly I don’t think I am ever coming back.