Firestone Complete Auto Care

These guys charged me well over a $ 1000 to change my clutch. They used a ridiculously cheap part and did poor work. I went in for an oil change, and asked them to check out the clutch since it had only been 4,000 miles since it was replaced, and the shop manager told me it was definitely a transmission problem and not a clutch problem, and that I should take it to a transmission shop. So I did… the transmission shop said that the clutch was bad, and so cheap that it appeared to have 40,000 miles on it not 4,000, and they couldn’t even figure out what brand it was, or if it was even the right clutch for my truck. When I called them about it, they said I had to bring it back to them for there to be any chance of warranty. Needless to say, I would rather pay someone else, because I have absolutely no confidence in this shops abilities. The only reason they get 2 stars instead of 1, is because at least the guys behind the counter are polite. I’ll never bring my vehicles back, not even for air in the tires. If you break down in front of this shop, pay to have your vehicle towed somewhere else. Or you could wait 2.5 hours for an oil change you had an appointment for… if you feel like killing time and overpaying for sub-​par work.

Nothing is worse than having car trouble when you’re traveling! We got a flat in the middle of nowhere had to drive 167 miles to the nearest Firestone to find out the authorization office was closed. Brandon was sooo nice giving us options and taking care of us and now we are back on the road.

I came in to get an oil change the other day. I have a newer car and was told that it would be $ 69 for a synthetic oil change. This seemed ridiculous. I went to the Honda dealership and paid $ 44 for a synthetic oil change and tire rotation. I feel like Firestone tried to scam me and even though it’s closer to where I live, I’d rather drive the 25 minutes to the dealership. Always get a second opinion.

I’ve brought my 2002 Honda in for a variety of services over the last year, and every time I leave smiling. They’re prompt, they’re friendly, and they never make me feel like I’m being ripped off or upsold. Matter of fact, last time I was in, they fixed an annoying problem with my shifter — free, just because! I love taking my car someplace I can trust — this store is a credit to the Firestone name.

DO NOT go to this Firestone. I’m not saying don’t go to any Firestone but BRUCE at this location is a liar and very sarcastic and unprofessional!

Wanted my passenger power window problem addressed. To diagnose they charged $ 100 — a little steep but no problem with this. The estimate included a master power switch which they wanted to charge over $ 500 for. I found the exact same part on the internet for $ 50. That is just wrong. People who are saying that they are honest must be employees. Needless to say I ordered the part myself and had a handyman do it for ¹⁄₁₀^th of Firestone’s estimate.

Every time I have taken my car here, something else has gone wrong with it shortly after. Amazing coincidence!!!
Last time they quoted me over $ 1000 for a repair that was actually not needed. The issue was a steelbelt separating from the tire, something they did not spot, even though they are the tire experts.
Use them against better judgement!!!

After picking my kids up last night, we headed to the grandparents’ house for dinner. In the less than a mile drive, my tire lost air and was thumping. I promptly called AAA who towed my car to Firestone. They left the keys in the night drop box.
At 7:15 this morning I got a call from Bruce, who received my keys and assessed the damage to my minivan. He gave me a quote (that quote didn’t change when I picked my car up!) and said it looked like two tires actually needed to be replaced.
After work today I went in to pick up my car, paid, and drove off happy.
So rare to go to an auto repair shop and not feel jerked around or cheated. WONDERFUL a experience. Thank you everyone at Firestone for restoring my peace of mind and confidence in my minivan without robbing me.

Whenever we drive from California to Phoenix, AZ, we always bring our car to this Firestone for service and checkup. We have had tires, as well as brakes, serviced here. The staff have always been friendly and helpful, and the manager, Nick, is extremely knowledgeable. Nick is always direct and honest with us, and unlike other car service centers we’ve been to, has never tried to sell us anything that we did not need. We trust and feel comfortable bringing our car here and would gladly recommend this store to anyone else!

I will never go back to this firestone. Go in for a oil change and tell me all this stuff wrong with my car. I got the oil change and left and got a second opinion and none of those things were wrong with my car. They gave me a $ 600 bill and went to discount tire and they told me nothing was wrong with my tires all I needed was a tire rotation. They did that at no charge. The customer care response you can look into why your employees charge for things that don’t need to be done. I will take my business elsewhere. You could offer me free service and I still would go somewhere else.

Complete and utter scam! Had new brakes put on a commercial vehicle three months ago. Went in to see about a squeak; the service advisor said I needed new brakes and the rotors turned — est. = $ 507! I asked why the rotors need turned and he said because they have rust on them! Pulled the van — went to Big O and they did something to eliminate the squeak — $ 9. I have 20 commercial vehicles and none of them will ever see this facility again.

We come here because of how close to the house it is, but I think I am going to sacrifice convenience. I have had just a few too many negative experiences. When I had my 4 new tires put on, I left and found a block down the road they didn’t take care of the tire pressure, one tire was 20 pounds OVER and one was 20 pounds under. 20 POUNDS! When I turned around and went back, the customer service guy I delt with gave me attitude and excuses! Yesterday we took the hubby car in and was informed they had been using the wrong oil in the past, so they kindly gave him a %30 discount on this change, well when he picked the car up and went to pay, they wouldn’t let him use his $ 15 off a purchase of $ 30 mailed coupon… They said because they discounted it already… well it was discounted because of their mistake, and he still spent over $ 30, so he is still entitled to the coupon… so done with this place!

My mom’s car had an issue with the battery or alternator! Brought the car in for testing. Service department said it was a bad battery, quoted me an outrageous price. I figured since they already had it in their stall, go ahead and do it. Brought my mom over to pick it up, when she started the vehicle. The warning light came back on!!! I am not going to allow her to drive this back to California with this risk!!! So I brought the Service manager, and the mechanic who worked on it to the car. i showed them the issue, he wanted me to look at the test paper! Really! You was just going to let my 63 yr old mother to leave your yard with a defect!!! So I went ahead and took the car to O’Reillys, they will test your alternator for FREE!!! Test showed it was a bad alternator. I went ahead and bought one, took it to my house and replaced it. Wow, the warning light no longer comes on. I took the car back to Firestone, asked for the battery back, umm! We no longer have the battery! Really!!! The only reason why I did not rate them at one star, because the manager tried to make amends for this. He went ahead and credit me the electrical test! I felt better that my mom had a new alternator and battery! NOTE: Battery job cost more then the Alternator job!!! Don’t know if I will give this place another try???

I have been here on 2 different occasions and have been pretty well ignored. I waited between 15 – 20 minutes just to be helped at the counter. The men behind the counter were chit-​chatting with their other (male) customers about topics you’d expect to hear about in a more social situation. It was all very awkward and uncomfortable for me. I can understand a wait, but, on 2 separate occasions, I had to wait for the «social hour» to be over before I was even approached. I went back the second time because I thought I’d been overreacting from first visit. Nope. I will go elsewhere.

Getting worse not better. 1:30 appointment for a diagnostic and charge the AC, got the car back after 6:00pm. Sent a poor 17 year old kid to pick us up as their courtesy driver once it was finally ready to go.

Very friendly and honest!

I am going to echo the previous reviewer (Margeret). The staff at this location has been very honest and fair with us. We have taken 3 cars to this location over the last 2 years and have had a similar experience. When my wife dropped her car off, she was treated the same way I was, which sadly isn’t always the case at auto-​repair shops.
I have purchased a couple of sets of tires and, to my knowledge, the pricing is middle-​of-​the-​road. I took advantage of their buy 3, get 1 sale, which was a huge help since my tires run upwards $ 200/​each.

Honest, and friendly. What more could a girl want? Especially when it comes to taking care of your car.
I brought in my car to get a brake check and Robert was extremely helpful. I didn’t feel like he gave me any lines or tried to take advantage of the fact that I was of the female persuasion. In fact, instead of fixing my brake and taking my money, he told me that the issue should be fixed under warranty still. He even told me the best way to deal with the dealership to ensure they didn’t try to skirt their responsibility.
I watched the way they interacted with customers also, and found that they had an extremely good rapport, especially for a place that has been only opened for a couple of months.
I’m definitely going back for any other service I may need in the future.