FastMed Urgent Care

From reception to doctor, the care was superb.
Quick and understanding service. Out of town patient
and feeling much better.
Amazing people with personality and depth.
I hope to run with them later in life?

I would give this place zero stars if I could.
We called Fast Med at 9 AM to verify how the «Zip Pass» works and we were advised that only emergency patients would be seen before us once we arrived which we were fine with of course.
We checked in online at about 9:15 for the next available time to be seen which was 11:15. We killed two hours and showed up 10 minutes before our scheduled time. The receptionist told us that it wasn’t a hard fast appointment time which we also understood because we know they have other patients in the back already being seen. Then she told us that everyone that was checked in already would be seen before us… huh? That’s when the wheels came off. The waiting room was packed!
So we just killed two hours waiting for our scheduled time only to be told that everyone that has been checked in during those two hours will be seen before us? Oh, but the good news was we got wait in an exam room instead of the waiting room. Like that’s some sort of privilege? Has anyone ever waited for two hours in an exam room? That’s the worst.
I usually don’t complain but this was ridiculous so I confronted the receptionist only to get the standard, «I’m sorry sir that’s our protocol.» I just wanted her to stop and think for a second. If we checked in online at 9:15 why are we not ahead of all these other people and what is the advantage to using the «Zip Pass?» Her head was spinning and she finally confessed that this was the first time they had «Zip Pass» activated since she has worked there. Obviously she has no clue how it works. We would have been better off just driving straight there and waiting! What’s the point?
We took our ID and insurance card and walked out. I would never give this place my business or money.
When we got home we called another location that also uses the Zip Pass to confirm how it works. They confirmed that when you show up at your scheduled time, you immediately go back to the room and are the next patient to be seen after others who are already in exam rooms.
I understand that this place was busy and it was one of the only urgent cares open because it was a holiday but there is no excuse for this. If the waiting room wasn’t filled with sick children I would have made a scene.
Go to Nextcare…

Went there this morning (after trying another clinic that ended up being closed) for pain in my foot. I got there approximately one hour after they opened (on a Sunday) and there were only two people in front of me. Mary at the front desk was amazingly pleasant as were all of the medical assistants and the physician’s assistant, Nicole Ahrens. I was in and out in approximately 90 minutes, which I consider reasonable since paperwork and x-​rays were involved. All in all the experience was a good one and I know where I will go in the future when I need urgent care.

Just a heads up if you need to be seen by a M.D. or D.O. there may not be one on staff. I was told there would not be one in the office for over a week. Phone first.

Worst place I’ve ever been the front office staff is a poorly trained and incompetent. These people aren’t meant to handle fast food let alone medical decisions

I went to this location bc of the name of the location FAST!!! They said it was a hour wait so not to bad the waiting room was full to the max when i got back there they took my vitals weight and stuck me in a room and apologized for the wait they said there was only one provider on staff!!! It took a hour and a half to get the provider to come into the room. I will never be back to any urgent care locations

Other reviews are absolutely right… There is nothing fast about this place!!! We were here for more than 3 hours and the first 2 were spent in the waiting area. After seeing how slow the patients ahead of us were moving, I understood why it took the girl at the front desk 40 minutes to register us. There was no rush. She knew we were going to wait so why move any faster? One physician on duty on a Saturday when you know you’re the only urgent care open after 5 or 6pm ??? Not even a nurse practitioner??? One of the MAs said it is like this all day, every day. Sad. I will never ever come back here again. I’d rather pay the extra copay to go to the emergency room.

Poor service-​This was my first and my last visit here. The only reason I came here was for a employer referral for a physical. Jenil-​Medical Assistant could use some training on customer service skills.

This place is a joke. Went here with my wife, she checked in at 3:30pm on a Saturday and still hadn’t been seen by 5:45pm. I understand they were busy but maybe they should have more than 1 doctor working at a time.

The Worst! The receptionist seemed annoyed that she had to wait on you or answer any questions. I was given forms to fill out that don’t even ask why you’re there. With the reception I received I felt like I was bothering them. This person gives a very poor first impression of this organization.
I spoke with another patient who had been waiting an hour and there were at least six people ahead of her! Since I was suffering from extremely painful muscle spasms in my back, I chose to leave and go to Nextcare, a few miles up the road.
I had left Hell and walked into Heaven! Friendly staff, compassionate doctor and very clean facility. 45 minutes from the time I walked in the door and when I left.
I would not recommend FastMed to my worst enemy! I would give it no stars if I could.

I went to this Urgent Care clinic due to foot pain. The front desk guy was pretty friendly. The medical assistant (I think? The girl who takes blood pressure, temperature, etc) was not very friendly at all. She seemed like she was having a pretty bad day. The doctor was nice enough.
The downside is that I was told that I don’t have a fracture, but I still need to wear an orthopedic shoe. I have a «possible» stress fracture. They weren’t able to really tell me what the issue is. I guess I’ll need to see an orthopedic doctor to find out exactly what is going on with my foot.

Honestly I do not even know where to begin with my experience at this urgent care facility… HORRIBLE!!! The receptionist and staff were friendly, but the physician Larry Fisher was very rude and arrogant the moment he walked into the room. I proceeded to tell him my issue and how I wanted to know what was wrong because no one has been able to tell me problem. He replied by saying, «This is a urgent care, all I can do is give you some pain killers.» sarcastically, without even examining me. Well my goodness!!! If I knew that he wasn’t going to examine me to at least give me a hypothetical guess as to what could be the problem… I would have NEVER came!!!
I asked him could he at least give me a referral to someone that could help me? He left and returned 5 – 7 minutes later with a sheet of Family Practitioners in the area, along with a prescription for some painkillers. I’ve had a referral from a Urgent care facility before and what he gave me was NOT a referral. Right before he left, he said a few words on the matter then went to tend another patient. He didn’t give me the opportunity to ask questions or even tell me what medicine he had prescribed.
After leaving the facility, I was left more lost and confused and again, not knowing where to seek help. From his arrogant and sarcastic comments, to his sad excuse for a referral, let’s just say I was highly upset. For heaven sakes, I was already in an extreme amount of pain and that didn’t help. His examination was bad enough, but his apathetic attitude towards my problem made me feel even worst. I will not be attending this urgent care facility again and will also take the issue up with corporate.

Slowww slowww slow! My boyfriend had to be here before 923 am to take a drug test for a future job. We got here at 910, there were only 2 other people in waiting room and some how didn’t check him in till after the expiration time 923. So they had to call the job inform them and make calls to extend the expiration time for the test. Its now 1022 and he was just called back… This is for his job and makes him look bad as well as its a pee test and took an hour to complete due to their poor attention to detail. Won’t be coming back.

Very good very helpful, little pricey but they get the job done!!! Fast and close to home, very convenient.

I’m giving FastMed 3 stars because this is my 3^rd time there. My first two experiences were awful. Although I’m not reviewing those experiences, I’ve not forgotten them either.
Today, however was a 5+++ star experience with one minor exception (meant to leave you hangin’ there :)).
I made my appointment online and arrived at the appointed time. I was quickly greeted by the receptionist who REEKED of cigarette smoke. Seriously overwhelming. Although I’ve been unable to smell or taste anything for the last 2 weeks, I could not escape the offensive aroma of stale cigarette smoke mixed with the unpleasant smell of a freshly smoked cigarette. There are few aromas that disgust me more. I find this particularly unacceptable in a medical office.
Anyway, she was pleasant enough and checked me in quickly and efficiently. I was called back immediately by an X-​ray tech. He was very nice and again, efficient. He did introduce himself, which I truly appreciated. Vitals done quickly & accurately. Tech out. Awesome.
The Physicians Assistant, Michael Robago entered the room within 5 minutes of Tech leaving. He introduced himself and asked many relevant questions. His physical exam was thorough and professional. I completely appreciated his professional and sincere bedside manner. He was compassionate and pleasant.
I was in and out within 20 minutes!!! Outstanding job, gang! You really made this visit almost worth leaving the house for. Nicorette for everyone! Here! Here!

Everyone in our family caught this stomach bug that is going around. All four of us were up the entire night vomiting. To say the least, it took everything for me and my son to walk into this urgent care clinic.
When we arrived there was not anyone in the waiting room (I thought Yes!, we should be out of here in no time). My insurance just changed and I did not have my card mailed to me yet. When I walked up to the counter, the receptionist asked how she could help us. I told her that my son and I were both there because we were sick. She quickly asked me if I had insurance. I gave her a paper with the information on it in hopes she could assist me with it. She looked at me and said, I cannot take this. I told her I knew that I needed to get the member number. She responded, well I can’t do that for you. Ok, what do I need to do? Just let me know so we can get seen. Again, no assistance. She looked at me like I was asking her to go way outside of what she is allowed to do. As I took my paper back, she made another comment about how I needed to get the information. I turned around and said, we are going to another location. She then said, ok do you want your ID? Her last response as I was walking out the door with my son, «Have a nice Day’. It was said in a very rude manner and I was completely floored by this. This was an absolute terrible experience. Luckily, I found another urgent care down the street who was able to help us.

I have brought my children here on 3 separate occasions and have always had a pleasant experience. Check in was quick, wait time was minimal and examinations were thorough. One of my daughters had an ingrown toenail that was infected. Dr. Z patiently took care of the procedure right then and there. I was so impressed with this dr. I wish I could make him my family’s primary care Physician. Robert was a friendly assistant as well. Overall good experiences. A big thank you goes out to this Urgent Care.

Should be called Slow Med. Waited 2 hours as my husband and I watched countless people with no reservations that arrived after us be called in BEFORE us. Apparently
there is some pass that allows people to cut. When I asked the receptionist what we could do to be seen and if we should make a reservation for later that day she didnt seem to understand my logic. She then explained to me that 6 people were ahead of me (at the 2 hr wait mark) and more people could be brought in before us as the day went on. If we had continued waiting I am certain it would have been several more ours before we were seen and the staff could care less.
NEVER COME AS A WALK-​IN. YOU COULD POTENTIALLY BE THERE FOR THE ENTIRE DAY AND I AM NOT EXAGGERATING. We opted for Dr. Beck another facility that offers walk ins, minimal wait, and excellent reviews and service. Dont waste your time on Slow Med!
My advice to the clinic — PUT WALK-​INs in the system as they arrive so they can also be held as a reservation… even if it is at a later than they arrived. The staff doesnt even enter you into the database for an hour or more after you arrive! What is the logic? I could have simply made a reservation at home, arrived, and been seen but I foolishly thought you guys legitimately accepted walk ins!!!

Worst Urgent Care I have ever been to. The staff was friendly but the Physician needs to learn better bedside manners. He was abrupt and arrogant. He made me feel uncomfortable and like I was an idiot for coming in. I loved when he said «I could get and X-​ray but I am not because there is nothing wrong with your knee» good to know he has X-​ray eyes. I will never return. I already have anxiety with doctors from being misdiagnosed. All I wanted was piece of mind and he couldn’t even bother giving me that. It really is to bad there isn’t any press ganey for UC’s and before you think I a hospital/​UC/​Drug seeker because I know this is what it will chalked up too. I worked in an ER for many years and I know what is good service for someone who just needs piece of mind.