Dunkin’ Donuts

This is by far the worst DD on the west side. I was glad to see it was near my house but after visiting multiple times I cannot believe it is so bad. From consistently stale donuts, poor coffee, wrong orders, and very slow speed of service the only nice thing about this location is it seems to be clean.
Pro tip: If you can make it to the location in sun city west, it’s actually functioning like a DD should.
A sorry excuse for a DD franchise at this location.

Cant believe I haven’t written a review for this spot! This DD is located right down the road from my house. It’s my go to one, and for the most part it is always awesome! Never been the biggest fan of their donuts themselves, but their muffins are great and their drinks are where its at! My Summer obsession is their iced coffee. Right now you can get a medium one for $ 1.50 or so. Score! Sign up for their Dunkin Donuts Perks and download the app… even more great deals on there! You also get a free beverage (anything you want) for signing up. Service is usually friendly and cheerful. They have skipped out on giving me napkins a few times, and every now and then you get a worker that is semi pissy, but 90% of the time, it’s usually a good experience. I will continue to keep coming back!

Once again, the latte machine is «down for maintenence». I asked for my sons 10 munchkins free for the inconvenience and the employee looked at me like I was insane.

I used to LOVE visiting this Dunkin Donuts! I live right down the road and it’s a convenient and cheap way to drink great coffee. However, they’ve gone way downhill. Last 3 times I’ve been they’ve been out of stuff –whipped cream (what kind of coffee store runs out of whipped cream?!?), large cups. They also used to always give my kiddos sample donut holes, which I know is a perk and I don’t expect it, but last time we were in, my son asked and the guy was compete rude about it. Instead of a simple no, it was dragged into a bigger deal. Probably won’t be visiting again until new management. :/

I ordered at drive thru the order was first taken wrong then corrected no biggy. We then received our order and I happen to check before driving off and I did not receive the right order. I ran back inside hoping to head off the gal from giving my hot sandwich order to someone else well I did interrupt her with «hello excuse me» she then went on to snap my head off and tell me I was rude and yelling at her” ok I did speak up because she gave me the wrong order last I checked that is her job I order & pay I get what I ordered. This assistant manager needs a lot of coaching or a break she got into it with me verbally saying didn’t I ever have a bad day etc I did today when I went thru her drive thru I would like to commend the young lady who refunded my money, she was courteous and apologetic and I told her all the Assistant manager had to say is omg so sorry I messed up your order. I will never be back at this location and it didn’t matter because your assistant manager’s last words to me were” give here her money back and get her out of her.” Not a problem

Why is it so difficult to make coffee the way the customer asks for it? No one at this place understands what «dark» means so I try asking for very very little cream. It still comes out like they poured an entire cow into my coffee! So today I asked for my coffee «black» — no cream and no sugar. Despite my request, There is cream AND sugar in my coffee! At least it is on the darker side (yay!) but it tastes like they dumped a bowl of sugar into it. I just don’t get it.

Extremely slow service! They skipped over me and all I ordered was a medium black coffee. Not clean by anyone’s standards. Staff doesn’t seem to care.

I used to come here all the time but I think Im going to try another location. Most of the staff seemed lost and my coffee is never correct anymore and also there are nats EVERYWHERE near the bathrooms.

Normally no complaints here, but this morning ordered donut, muffin, an bagel breakfast sandwich. After about 15 minutes told a girl behind the counter I was still waiting she said it was coming right up waited anther 10 min before a guy noticed I was still standing there asked what I was waiting for then had to ask them to make it, he even asked the girl who took my order who seemed surprised I was still there, even though she was up front an it wasn’t that busy in the store. Finally got my sandwich with no apology for being forgotten or having to wait.

Horrible management and very poor customer service. They make my drink wrong every time

I’m so grateful to have a DD location relatively near by with a drive thru! This is my favorite coffee of all time… it gets me up in the morning:) They have great deals if you sign up for their rewards card! Free medium hot or iced coffee on Mondays after a Cardinals win (I assume other teams/​locations offer an equivalent deal). They also have discounts on kcups (2/​$ 14.99), free coffee every 300pts and all kinds of specials to get extra points (try new menu item, come in 3x’s in the next 2 weeks, etc). I’ve almost always got multiple free coffees on my account. I even have the app on my phone, so it reloads every Monday, so I get rewards offers, track points and pay right from my phone at the drive in window (they scan it in my hand). I’ve had an occasional mishap on an order, but they’ve always been gracious about fixing it.
Food serves its purpose, not the homemade donuts of a non-​chain, and the sandwiches are what you’d expect. The workers at window are polite and efficient.
UPDATE:
They’ve been sliding downhill. Fast. This month I’ve gone multiple times when they didn’t have large or xl cups! Really? Lots of items unavailable, plus the food is NOT good, and problems/​mistakes are WAY too frequent to be acceptable. I’ll continue the drive thru for my coffee occasionally ONLY b/​c of my love of DD coffee & the convenience, but they won’t get any additional business from me until they get their act together. For the gas I use getting here, I will take my business to a closer location… management needs to step it up!

Great donuts and I love the coffee. It’s the donuts though!

This is a nice dunkin donuts came inside the service is very fast. Has a modern look to it. The drive thru is a little weird as its in the back but no biggie. Good customer service no complaints.

Ugh. Disappointed AGAIN. Every time we go to this particular dunkin’ we are greatly disappointed in their donut selection. So I decided to not be a content complainer And email corporate dunkin’ donuts customer service. I got a prompt reply, including an apology, a plan on how they will be improving, and a coupon for a free half dozen donuts. I was so excited! So after 2 and a half months of not going simply because I’ve been broke we go for coffee and donuts and they only have three types of donuts available, two of the kinds (lemon and pumpkin) they only have 3 ready and the other type is just the plain «old fashioned» donuts, ew. They took forever to make our coffees despite not being busy (only one woman who ordered a bagel besides us), and the woman who took our order clearly had no idea what she was doing. Overall I’m most upset about the donut situation and misleading customer service interaction I had, I will be going to Star Donuts and/​or Starbucks from now on which breaks my heart being a New England gal.

Love dunkin donuts but unfortunately this location is the closest to our house, and I hate leaving bad reviews but as someone who works in customer service I feel the need to complain.
I have family in town from out of state where there are no DD and so my Aunt and I ran in to get some donuts.
We finished paying and my aunt accidentally knocked over the yellow wet floor sign, I looked at the two employees behind the register, a young guy and a girl with a bunch of tattoos were whispering to each other, my aunt was trying to recover from the shock of the loud sound we were giggling, and with our hands full of our donut orders we couldn’t pick up the sign.
I thanked them for serving us… While they didn’t acknowledge us thanking them and apologizing for knocking over the sign due to them still whispering and glaring at us.
We started to walk to the door, and the girl with tattoos yells «I’ll pick it up!» I turn and apologize again and say thank you, in a super friendly tone.
She said it 2 more times and I looked her In the face and said thank you so much, and she said «I got it» and I just smiled at her and she didn’t smile or say its ok or nothing.
My aunt and I kinda had a laugh about her poor customer service and snarky attitude but when we got home our donuts were DRY!!! ugh why DD you let me and my visitors down!

First visit… great location with a drive thru but disappointing… not the friendliest of people. Ordered a coffee a couple of doughnuts and a shot cup of whip cream. The manager came over and said we can’t give you whip cream. What! I said well you are the only location that will not allow me to pay for a cup of whip cream. I said put it in a small coffee cup then and charge me for a coffee. So for $ 1.89 I have a happy Saint Bernard who got his cup of whip cream.

It seems like the baristas never get my coffee right & I only order from two different iced coffee flavors. They can also be so rude. Unfortunately, it’s the closest DD close to me. I’m always afraid to go to this DD because they rarely get my order correct, so I rarely go as well. Hopefully they improve…

Fast friendly service. Coffee and a fresh donut were as expected — here at 10 am and donuts were pretty picked through, so choices were limited– the store was very dirty trash overflowing floors not swept — unpleasant atmosphere.

This location sucks. The employees are always rude and they’re ALWAYS out of the donuts I want. I won’t buy lattes here anymore because whenever I do, it’s no exaggeration, only half a cup full.
I’ll be looking for a new place to spend my money.

Conveniently located in Surprise right after the entrance/​exit ramps to the 303 and a couple stores next the Safeway supermarket. Parking is sufficient. The establishment was a bit dirty (–1) — tables were dirty and floor was dirty. It was well lit and not too cramped. At the time I visited, it was empty which was a plus for me. Staff was friendly and service was fast.
Food items didn’t taste fresh, though not stale as I had a glazed donut and another in my party had a reduced-​fat muffin. Also complemented the order with a Hazelnut Swirl latte which was cold and tasty.
Will be back because it’s conveniently located for me and I’m a fan of Dunkin Donuts.