Credit Union West

I had lost my whole wallet at Salt Lake River. I went to the Credit Union West inside Luke Air Force Base in uniform with my new Military ID. I told them that I bank with NAS JRB Credit Union (shared branch) and that i needed to pull some cash out because i had lost my whole wallet. I showed them my MILITARY ID CARD and they told me that they do not take those. I was at shocked because 1. I was in uniform. 2. It is a military ID card. 3. The bank is located ON BASE! Like there is no way that you guys cannot take my military ID card when your WHOLE BANK is on base. I asked to speak to the manager and she said that no they don’t take military ID cards. I had no money for gas or food and they still wouldn’t help me. I found another shared branch outside base and explain to them what happen and they were at shocked as well as to why they wouldn’t take a Military ID Card like it doesn’t get more legit than that especially on a Military Installation. Definitely not military friendly and did not help me in a hardship situation.

We have been here for several years. They are always helpful, usually no waiting at all for tellers, less than 10 minutes for personal in depth help. Recently Ellen was very helpful in explaining options in regard to my credit record. The loans rates are very competitive, and we have always transferred car loans to here after purchase. We love that it is member owned, and have a great alternative to the «too big to jail“Wall Street banks.

Nicest folks at this bank! Always call me by first name, prompt service and, most importantly, they correctly handle our transactions. Special shout out to Juan — what a nice guy!

Very helpful employees and awesome interest rates on car loans! They have bankers who actually ask questions and help you. This credit union isn’t just about making money, they’re about helping you.