Canyon Modern Dentistry and Orthodontics

I can’t say enough good things about this office! You know when you walk into a business and you can tell everyone loves their job? Well that is here. Everyone from the from front desk to the Dentists are so caring and really make the whole dental process easier to go through. I ask a lot of questions and not once did I get the feeling they were annoyed to answer me. (Melinda and Tracy are the ladies I have spoken with the most.) My husband and I both see Dr. O’Donnell and our hygienist is Sarah. If your looking for a amazing family dentist this is really the place to go! They will not push you to have anything done. If you choose to have anything done they have a great payment plan and even offer a my smile plan to help you save $$$. I am so pleased with this dentist I have told all my friends and family to come here! We have even started take my 2 year old daughter next door and she is amazing as well!

We had a wonderful experience here. The staff was great from start to finish. Would highly recommend.

Stay far away! They have a great dentist and hygienist, but the administrative staff is horrendous. They have no concept of treating someone with dignity and just a bit of respect. If you need help they cannot be bothered. I’ve tried countless times to email and leave messages for the owner but the administration staff intercepts it all and I assume deletes it as I’ve never heard back.

As someone who was TERRIFIED of the dentist. but knowing full well I had to have a few cavities and a deep clean done, I bit the bullet, and booked an appointment. The office is clean and the front desk girls are curtious and polite. I was taken back for xrays where I confessed my «oh god I’m so scared I don’t want to be here» concerns. After xrays I was taken to a brightly lit room. (Please know I haven’t had a clean in ten years). In walks Melissa, a review of angelic would not cover this hygienist. Her soft nature and care, for once in my life, made me trust again in a hygienist. After a good dose of nitrogen, topical numbing agent, and two hours. my teeth look PHENOMENAL. My ninja dentist, I say this because he was strait to the point in and out, was very kind and knowledgeable. Billing was a breeze and the billing clerk was such a breath of fresh air. She didn’t pressure me into anything, she made me feel appreciated and that I was her only concern. Thank you Canyon. I have found my dentist!
****EDIT***
Went back for fillings on ¹⁰⁄₂₁. Both Dr. Odonnell and his technician were brilliant. When they say painless. They mean it. Thanks again!

Run!!! This place will try to sell you EVERYTHING that you do not need. They don’t see customers, they see $$$$. I did not buy the extra $ 500 services that they were trying to sell, instead I got a 2^nd opinion. I did not need anything they were pushing. Waste. Of. Time.

This dental practice is terrible the first time I called I got a answering service during business hours should have known. I spoke with 3 different people about my insurance change when I went in to have a wisdom tooth pulled the office manager came back gave me a quote I thought we were good to go after sitting in the chair for 3 hours got sent home to take antibiotics and then return only to find out that when I returned that all 4 office people who were given ins and card never changed the insurance so now I was being asked for 200 more dollars. The gal at the front desk named Melynda was so rude was very disrespectful in front of the other patients totally breaking hippa they never once admitted that they made a mistake that they were sorry Melynda just kept demanding the 200 $. As I felt that I was given a quote that should have been honored but Melynda who isn’t the office manager and said she was then made the decision to refuse to see me in the middle of treat yes that’s right in the middle of treatment which is also known as patient abandonment. This was during Thanksgiving holiday time and I called back to speak with manager who states that she doesn’t believe that I was refused treatment and will check into it and get back to me and well 3 months later no call back however not surprising. They lost the other 3 members of my family as patients so save yourself the headache of having to deal with rude and unprofessional people who quite obviously need some serious training.

After having a horrible experience at Festival Dental, I came here for what I thought would be a simple cleaning. Little did I know that they are part of the same company and my experience was just as bad. I had the roughest, most painful periodontal exam I’ve ever experienced and was told I’d need root planing along with laser treatments to repair my gums (and left with a mouthful of blood). They then sent over their «salesperson» (at least that’s what it felt like) to tell me it would be $ 600 out of pocket for these treatments. It seemed strange to me, because I’ve gone long between dental cleanings before and have never even heard the term root planing. I went to a different dentist for a second opinion and was told that I absolutely did not need root planing. In fact, the only part of my gums that had a significant «pocket» was where Dr. Mallory (at the other location) shoved a piece of cement up into my gum while putting in my crown, causing a massive irritation.
Oh, and by the way, they definitely know their practices are shady because they put up a huge fight regarding the transfer of my xrays (for which they had undoubtedly already charged my insurance). I was prepared to sign a waiver but they refused to transfer them digitally, instead printing them out for me (probably in the hopes that I wouldn’t feel like going in to pick them up).
I would be really careful about trusting this entire chain of dental offices. If you’re looking for a fantastic dentist who is conservative in his treatments and has a great chairside manner, I would go to Dr. Jeffrey Wellman at Canyon Springs Dental– he and his entire staff are wonderful.

Going to the dentist just isn’t my way of spending a leisurely afternoon. Here, the staff is friendly and I really have confidence in the Doc. They explain everything well and make you feel comfortable for that not so comfy feeling!

Came here about a year ago for the 1^st time the staff was great and so was the work I received on my teeth. Today I was having terrible tooth pain and they were able to make time for me to come in within 45 min. I am very pleased with this dentist.

LOL These girls that work in the front office have absolutely no idea what they are doing. Went in this place about a month ago to get cleaning and xrays. Was told I need a deep cleaning. Let them know that my insurance didnt kick in till this month so postponed the treatment. I was told that the scaling and cleaning was a BASIC service and it was going to cost me 1100 dollars if I came out of pocket for it. They even gave me a printout telling the price. Now that I have insurance i call them back and all the sudden its not a «basic» service and i have to come out of pocket over 250 dollars plus deductible of 50 dollars. For an 1100 dollar service? That I am covered for 85% of? That I have a Calendar year maximum of $ 1500? LOL math does not add up. On top of that whoever talked to me the first time today put me on hold then transferred me to some snobby broad with an attitude. Trust me. take it from a Marine Corps Veteran. Im sure the dentists are nice but the front staff seriously need to go back to school.

The personnel were very polite, professional, and knowledge. I am a senior and need to closely manage my money. They thoroughly explained the services and the fees. I went home and checked my budget and then called for appt to do the work. I highly recommend Dr O’Donnell.

I’ve been a customer here since 2011. It was a great practice when I first started going, but customer service and patient care have definitely taken a nose dive since then. Today was the straw that broke the camel’s back. Without going into much detail, a hygienist by the name of Leah exhibited a shocking lack of professionalism and bedside manner. I actually got out of the chair and left. I have no intention of going back. In addition to today’s incredibly disappointing service, I’ve noticed other things. Among them, there is no continuity of care. Every time I go in I have a different hygienist and dentist. For that reason it’s impossible to establish a meaningful doctor-​patient relationship and quality of care suffers. Additionally, every time I go in I get a different story on copays. Sometimes there is one, sometimes there isn’t, but the specific course of treatment never changes — it’s always the same. My insurance has never changed either, so I’m perplexed why they can’t keep track of my copayment. Lastly, they’re notorious for canceling appointments at the last minute, so when you’re supposed to be coming in every 3 – 4 months, but haven’t been in for 8, they make you feel like a bum for not making an effort to get your teeth cleaned, when in reality, they’re the ones who make it impossible to visit on a regular basis. I’m done with this place and recommend it to no one. Worst dental experience ever.

Great dentist office, love it! Only thing that’s slightly annoying is when they try and convince you to do certain treatments. Not annoying enough to knock any stars off. They’ve always been very clear with what my insurance does or does not cover and I love that they are up front with the cost of your visit when you arrive!

We moved to Surprise and I needed a dentist, wow they will try to up sale you on purchasing deep cleaning laser treatments that are the same as a deep cleaning. I went there twice and both times they did the same thing to me within 6 months. I went to another dentist and they explained those treatments do not make a significant difference. I will never take my family there again, because of the lack of trust. They are looking out for their best interest… to make money. NO Thanks.

Front office is terrible! They can’t seem to book an apt correctly or get their act together at all! Back office aka dental work is good if you can make it past the admin girls.

Back office was good. Front office/​billing needs some serious training. My husband decided, after my 2^nd visit, that he wasn’t going to take his chances with them.

We were forced to change dentist which was not an easy thing for my 3 kids considering the last one was their uncle! Alas we now have dental insurance: o) I chose our new dentist and made an appointment for the kids, they were able to get us in very quickly! So quickly that my insurance was not yet processed, upon a call to the insurance company they were able to get the info and we went assured it was covered! All paperwork was done quick and easy online prior to walking in. As I stated the kids are not happy walking in the door… the girls (&^*$*!!) the entire way… My youngest is a special needs kiddo (I fight in constantly in hygiene issues) that is very literal and takes everything said straight to the heart. As the Dentist explained «sugar bugs» to my youngest he sat interested and listening… when he got to the part about them «pooping» on your teeth and how important it is to keep that «poop» brushed off I visibly saw my son flinch and shudder! Needless to say when I told him last night and this morning to brush his teeth, he went RIGHT in and brushed! AWESOME!!! (One of the girls is rather sensitive and stated her gums hurt, but I won’t mark off a star for that since he got to deal with her attitude: o) KUDOS Canyon Modern Dentistry!

Great service and staff. I really dislike visiting the dentist but the entire staff put me at ease and made my visit very pleasant. Even with all the work that I need to have done I will enjoy going back. The first time in a very long while but I can say I enjoyed visiting the dentist.

I chose Canyon Modern Dentistry when we moved to Surprise AZ. My husband, 15-​yr old & I all go there. From intake to discussion of insurance benefits the service is great. The facilities are clean & efficient, the technicians are well trained and friendly, and the dentists are both skilled and approachable. I have some issues requiring consultation with specialists and haven’t had to travel more than 2 miles to make it all happen. Perfect when you have a teenager who needs to get to school on time or be seen right after the school day ends.

I’m terrified of dental work but everyone here was so nice and understanding. They take time to get to know you and your concerns. I have never had a virtually stress-​free dentist appointment until now. Can’t praise them enough!!!
Dr. Maffeo is very accessible and gave me clear options for treatment letting me feel like I was involved in my treatment plan. The entire staff is friendly and goes above and beyond! I’ll be a patient for life!!! Definately the place for the nervous and the downright petrified!