Buffalo Wild Wings

I think their drinks can be a bit pricey if it’s not on happy hour (happy hour til 7pm m-​f) servers/​wait staff is sometimes really amazing and other times mediocre; never had bad service though. Food is average. Fun environment, my husband and I come to play trivia. Would recommend mostly for the generally good service and fun environment. Can be «loud»; that sometimes bothers the older crowd so just FYI.

Not what I expected. I must said that I order some water, that tasted like chlorine. Yes I did let them know. But I wasn’t impressed by the food. Nothing special and the servers where in the moon! We never got any refills or a check up while eating.

We have had a couple of issues with this BWW but there is not excuse for hair in your food! There is nothing more disgusting than stuff in your food that doesn’t belong there. Hopefully they will start making the them wear hair nets cuz that sh! t is nasty!

What a horrible experience. One star rating is an overly nice way of telling you what my mother said about if you cannot say something nice, don’t say anything… but my wife and I felt underwhelmed.
Arrived in the middle of the afternoon. Very slow. Front cash register was where all employees seems to be. Music was loud. The multiple TVs were all showing a variety of sports events, but nothing live. Carpets were filthy. One employee had a constant need to pull and fix her long hair. Not sure if she was a server, but I worry if she handled food. Lots of loud conversation at that register.
The greeter sat us and proceeded to babble a paragraph of mumbles about something about the several beers they offered. I asked her to repeat, but still had a tough time understanding. We then met their «Guest Experience Captain». She was also hard to understand and my wife and I enjoyed the irony of being offered the guest experience captain and wondered if she had subordinates, but never had the opportunity to ask, because she blew out of there immediately and we noticed a replacement who never came by, only because she was wearing a football jersey identifying her.
The food. Greasy, bland bar food. Not priced right for that atmosphere. Overpriced. $ 15 for wings? I guess drinking makes the price palatable. This will make twice that I ate there… my first and last.
The city of Buffalo should sue.

I take the family here consistently for the Tuesday wing special. Talking with the waitstaff the store was taken over by corporate due to poor previous owners. I have always had a great time and end up ordering a table full of food with no complaints. This location is more of a family atmosphere I think mostly due to being in surprise.

Great place to come if you are a sports fan or like big women which I’m not a fan of.
One waitress was sweating. I had to check my phone for latest cpr techniques just in case she coded.

First time at BWW and I guess to sum it up you really can’t do much with a chicken wing, bone in or boneless. Boneless is a chicken strip no matter how you decorate it or dip it, and mine was just average. I really don’t know how a franchise that has a chicken wing as the «Big draw» survives. Won’t go outa my way

Holy food poison alarm! how the hell do u screw up chicken wings, u fried the crap out of it and sauce it. Well not only the food was terrible the management is even worst, although we tip the server genourously only because the management seems to treat them terribly. I think their GM’s name is kyler aka mega douche, i have always liked BWW but the fact they hired this piece of human garbage make me rethink their company values. Hopefully they can change things around and get rid of this turd eating moron.

Love this place!!! Good food and like the vibe. It’s the same as every other BWW i have been to.

I want to like the place but there is always one thing wrong. Whether there isn’t enough sauce, or the wrong seasoning was put on, to forgetting bone bowl/napkins…something.

I ordered a single salad and an order of wings online. The order was supposed to be picked up at 9:40. 35 minutes past my pickup time, my food was finally ready. I asked why it took so long and they said they prioritized seated patrons before me. A manager couldn’t even be bothered to come talk to me. She came out talked to the server helping me and then disappeared back in to the kitchen again without so much as a «sorry we are behind.»

I finally gave this location one more try. In short, we won’t be back! We ordered appetizers, wings, and a kid’s meal. Tried to keep it simple. My husband ordered a beer, took the bartender 20 minutes to bring his beer out. I watched her sloppily walk the beer to the table; no tray, beer spilling everywhere. She wasn’t in a hurry, they were not busy. By the time the glass made it to our table, it went from being a full perfectly poured beer to losing 3 inches from the top, messy and sticky. So sloppy and careless.
Sat for 35 minutes after we ordered our food, didn’t hear from our server. I honestly thought they had forgotten about us. Manager finally brings our food out, apologizes that it took so long. She said they ran out of chicken (for the nachos,) so they had to «make it fresh.» The other dishes were cold and crusty… all of it had obviously been sitting back there for a long time. I literally scraped the crusted cheese coating off of some cheese dip. Gross. The manager asked us how everything looked, my husband (very nicely) told her this is our second visit to this location and we won’t be back. She tried to give us coupons for our next visit, we declined. Definitely will be finding another BWW location to frequent.

Kids were screaming for this place… I assume it was because of the tablets they give you with your food. I thought they were free… but Noooooooooo…$ 1.29 each to activate them. That made me sigh. Kids meals were average and portion sizes were good. Best thing about this place? It is next to my favorite, Rita’s.

This location has started to go downhill. In the main dining room, they have old TV projectors that have lost their color. They don’t even look HD. Recently trying to watch the Stanley Cup Playoffs, the TV picture was so bad, you would only see the white of the ice. The faceoff circle and blue lines could not be seen. It used to be a «go-​to» for sports viewing, but that is no longer

Good at times and bad at times, food always good though. I am a regular says Unilocal but when this place first reopened it has been a slight change in quality. From great to gradually ok. This is not meant to bash, but be constructive criticism. As I am sitting here typing I have not got a menu yet… I did get my beer though, thanks for that. It’s all about food and service food I give a B+ overall and service about a C– overall. It feels like servers at times are too busy being busy. A plus is they do smile, that’s nice. I will continue to come back hoping for an improvement, but let’s be real… It prolly won’t change.

BWW has it’s ups and downs. The food is very hit or miss and the service is as well. That said, they do offer fundraisers for local schools and this is what led me to BWW recently. This was definitely an UP visit. The food was served hot, was tasty, and our server was polite and competent. I had the Chicken Buffalitos which were delish. My son had this sausage burger on a pretzel roll thing that he was stone silent while eating because he liked it so much. My littlest had the corn dogs from the appetizer menu which he loved. We had ½ price appetizers as well. Drinks were kept filled, tables bussed. Its the little things but they finally got it done right.
I hope that it’s on an UP swing for a while now because I really do want to like it there.

I’m sure the food will be good, but let me get to the problem with this place…
I placed an order online and it let me put 6:40 as the pick up time. I get here at 6:20 and they tell me they don’t have my order. I tell the girl behind the counter it was to be picked up at 6:40, oh surprise now she finds it. She then goes on to tell me that their system won’t get the order until 6:40, um WTF. So I ask to speak to the manager who just says the same thing the girl said, but adds it’s a system/​BWW thing. When I ask what kind of sense that makes he agrees that it doesn’t. Yet only says they’ll put my order in now and that’s it. Talk about horrible customer service!
I don’t really care who’s fault it is, get your sh*t together people! And when you mess up, do something to make up for it.

Food was excellent today however service was not. It’s disappointing that great customer service is something of the past. After waiting more than 10 minutes for a server we finally ordered food and drinks. The food was great however you would have thought I was ripping the place off when I asked for a third cup of ranch. (15 wings)
It took me asking for a manager for them to waive the $.60. My wife and I have been coming here since they opened weekly and have never had that experience.
The Assistant GM they sent to the table after I asked to speak with a manager was not friendly and only restated some policy I have never heard of and never has been enforced before.
There are too many places to choose from in Surprise than to put up with straight out poor customer service.

Wing Tuesday ($.60 cents a wing) is a pretty good deal. Decided to try out their online ordering and placed an order for 8 medium wings and 8 «desert heat» wings. Chose my pickup time for 5:40 and was right on time. I walked in, paid my money and got my wings. Service was friendly. I even got a survey on my receipt which gives me $ 5.00 off next time I come (within 2 weeks). The wings were good. I forgot to specify «extra crispy» but they were still good. $ 10.51 for 16 wings is a decent enough deal. I liked the medium ones way better than the desert heat. The desert heat wings had a dry rub on them and just weren’t that good… a little dry. The medium wings were tasty and just hot enough. Ill be back to eat in and get some extra crispy wings on a Tuesday night in the near future.

It’s reopened! New ownership! :)
Granted, I was at «B-​Dubs» once or twice before new ownership made its way, I am glad it’s open again. It gives us, Surpris-​ians, the ones stranded out in Surprise, AZ, another option for eating and drinking.
Service still «meh.» Sometimes, the waiters and waitresses hit it out of the ballpark amazing. Other days, the service can be slow. I can’t complain too much because they gave our group free shots while we were waiting for our food to sample. This bribery I’m ashamed to say tends to win me over sometimes.
Food is consistently good. The latest creations that I’ve tried are the Margarita wings and the Salted Caramel flavors. As one can imagine, low and behold, the margarita wings do taste like you’ve drank a margarita. Sorry, no buzz to be found, but the sweetness and saltiness definitely are familiar tastes. Same goes for the salted caramel. My friends gasped at the idea of me trying the salted caramel, screaming, «No, salted caramel belongs with dessert not chicken wings.» Of course, I’d try it if someone tells me it’s wrong. Survey says, «not bad.» It’s definitely worth a try. It still tastes barbecue and hickory accented, but there’s just a bit of caramel poured into the sauce so a hint of sweet hits your palette. Not overwhelming at all.
Last night, I took the ghost pepper wings, a large order of 20, home for my hubby to try. I was not trying to ruin his day, honestly. He loves spiciness and can hang with the toughest. He housed all 20 wings with no problem, even when the restaurant servers forgot to put ranch dressing in our to-​go bag. Blast them for forgetting the ranch! It goes hand in hand like peanut butter and jelly! He said the wings were very hot and tasted good. Most of the time when foods are too spicy, you can’t enjoy the flavor, but he said in this case, you could still have great flavor. He’s uncertain whether if the wings were one of the spiciest he’s ever had because he said it didn’t have quite enough sauce. I guess we are going to have to go back and try again or you’ll just have to find out for yourself.