A-Amazing Limousine

Search for any company other than this one! Terrible.
I made a reservation a month in advance and emailed them a week prior asking if it would be possible to downsize the vehicle we were renting… no problem. The day before the event they called me and said the smaller vehicle was not going to be available, so they were putting me back in the large vehicle at a discounted rate. (I thought that was fine) Then without warning/​any type of notice, they changed it back to the smaller vehicle…(This is after I worked through the night to find more passengers for the larger vehicle and now had too many to fit in the smaller one).
The receptionist was ULTRA nasty and blamed me… (same one that called me the day prior) The language barrier is almost impossible. Very difficult to understand
They then sent 2 limos to fit the amount of people I had, charging the same amount the large vehicle would have been. (which again was totally fine) The Drivers however, charged me extra and I thought it was part of the tip! They even told me to tell the operator it was for 5 hours total and not to include the standard 20% tip. Nope… I was charged the entire 20% on top of my bill. This company is obviously a middle man, so beware. The drivers claim they are not paid the 20% tip that is collected. Very unprofessional. I will never use this company again.

This company sent out flyers via the Glendale Renaissance Hotel offering shuttle and town car service to and from the Phoenix Sky Harbor Airport. Unwittingly, my colleague and I reserved a town car for a one way trip back to the airport. The driver had left the car off and parked in the sun for a period of time prior to our pick up time, so the car was hot, but that was not the worst of it. The driver was fairly courteous, but the car wreaked up cigarette smoke, was dirty on the outside, and rattled and shook every time the driver stepped on the brakes! The backseat ashtrays were filled with old gum wrappers, used band aids, etc. I would never use this service again. I assumed that their affiliation/​endorsement with the Renaissance made them legit… I was wrong! It is quite apparent that Aamazing Limo contracts out their jobs, without checking the condition of the drivers/​cars that represent them!