Tao

If i can give zero stars i would this rating is for the office staff you have to deal with after leasing or purchasing. Yeah the infrastructure is beautiful and the security has a great staff but as i was saying. I was interested in eventually buying one year after i leased for a year to see and feel the environment (i am new to florida). I will not the customer service is horrible disgusting attitudes no professional courtesy when the mistakes are all theres!!! Example out of many many i had to deal with besides the parking tow stickers they put on my car when i am in my correct spot with my permit perfectly visible, well that was because they kept assigning me taken spots, besides them going into my condo when i wasn’t home because the hall way was flooding and they couldn’t figure out where its coming from, besides them not wanting to let my furniture get delivered and i had a scheduled appointment with the condo and placed a $ 500 deposit plus a $ 250 security deposit for possible damages. This one was the best i never received a postal box key and i did ask for it, a lady told me i have to go to the post office to get it, so i took my sweet time because i can never get to the post office because of my work location and schedule. Keep in mind i leased from Tao directly not an owner. So i never changed my address i had everything still going to my residence in Seattle plus all my bills were online really was no urgency for the key. One day i decide to go to the post office only to be told i have to get it from my property manager, i go back to TAO and explain that its been a few months since i moved in but i never received a key and was originally told i had to go to the post office so i delayed me going there but when i did go they told me i was told wrong and that you guys have my key. Now i have something i need to get out my box and thought it will be delivered to concierge as thats where all ups or fedex go but the package was sent via usps. So here i am still getting the run around about the key finally get someone on the phone only to place on hold Tatiana and never returns i call back and John answers the phone and says Tatiana said that i was given the key when i moved in and that i had to pay $ 85 to call a locksmith ??? well now am furious if you can understand my frustration this was a friday and i am still at work. They close on saturdays and was instructed to come in on Sunday, i go in Sunday morning around 10am with all my leasing papers and folders i received when i moved in i even still have the plastic bag my house key and keychain, i took it in with me (lol) im just fed up. I go in only to have an older man forgot his name i was not listening after he told me they cant help me on Sunday!!! He even shook his head oh you never check your mail no its none of your business if i check my mail or where i send it, The point is i need one and Tao never gave me one! with complete attitude rudeness instead of trying to understand whats going on, so when i seen that my attitude came out and furious he as well tried to instruct me that i received it. I never go online to write reviews but i just am so fed up with the people who work there i understand its the weekend maybe they don’t want to be there but its a job you choose no one is forcing you to be there its your choice find another job!!! dont take it out on the residents who pay there rent or mortgage in order for you to keep a job. I will update to let you know the outcome i can go on forever there is so much more but…

We have lived here for one year now and have seen a lot of negative changes. The apartments are beautiful. View is relaxing. Fairly quiet. But here’s the issues. Hot tub has not worked in 4 months. It is warm enough to breed bacteria but not hot enough to kill the bacteria. New management will not fix it. Because it sits in pool area where water can flow into the pool I do not use either facility. Next. Security sucks. This is not a secure building. When AC is on you can’t hear the tv so you have to constantly adjust your volumn. AC has gone off about 5 times this year and yes it was fixed eventually. But it was miserable. We have new management and I hate to blame this on them. But everything started going bad when they took over. We used to have a facility website but no more. We have to decide if we will renew our lease. We are looking at nexus now. The cost to move is high. But overall it may be worth it since I do not see any hopes of improving the problems here. Btw. The cost to move in is high because you have to secure the elevator at $ 500 and travel down long hall to move your furniture thus increasing hourly cost to pay movers. I do regret moving here because of the move in costs and now move out costs

We have been living in Tao for 3 years. It’s very convenient to live close to the biggest mall Sawgrass mills, also, everything is right by us, all the biggest stores, parks, no traffic around here. The staff in the office always stays the same. People who work here very helpful, very fast to fix every issue that we have. They keep the buildings in perfect conditions.
Also, living here is like living in the resort. We have very nice big pool with Jacuzzi and amazing view on the lake and everglades, which is very relaxing. The gym is also nice, all workout equipment is new. We even have a sauna room! Kids playgroung by the building is very convenient, our 19 months old baby enjoys it a lot. The apartments are very big. We live on the 25^th floor, and those high ceilings make it even more spacious. Modern kitchens with stainless steel appliances, hot tub, beautiful spacious patios, amazing views from apartment, what else you can ask for. It’s the best apartment we ever lived In and we are not going to move anywhere else!

Centrally located, well maintained, and abundant in amenities, Tao and it’s staff represent the ultimate in luxurious living. Security is present but not overbearing and there is ample parking for guests despite the popularity of the location. The units are large, well-​designed and accessible resulting from only having four units per elevator bank.
–Charlie