Regal Cinemas Sawgrass 23 & IMAX

Instead of smuggling in bottles of water and food like everyone else, I paid. With 4 kids, I bought popcorn and candy. I just wanted to give them water and asked for a couple glasses of water. I had to pay full price as if it were a soda. I think that is ridiculous. I had to deal with the manager for something else and she was extremely nice. Old seats, not the new reclining ones everywhere else has these days. Theater had trash in it prior to us sitting down. Good movie experience, unhappy about paying and arm and leg for water. Lower score due to old theater and paying for a cup of water. Employees were great.

There was only one person working the ticket booth so the line was backing up and long. Once we walked in the ticket taker asked to check my purse, absolutely not, you are not TSA. I went back out to my car and left it there. When I went back through the the line he was only checking some purses and when my husband questioned him he said «I’m not perfect». Then we get to concessions and again, only one person is working. I will never come to this theater again.

We spent an hour watching duplicate trailer. The beginning of the ad and the voice does not match. 8:15 9:15 we began to see the movie. I think I will not come to this place. Too disappointing. Actually I want give them 0 star.

So I’ve been coming here for years but I just recently had an experience that proved why I kept coming back. I had a voucher for a free small soda that was expired. I had no idea it was expired when I showed them the voucher. They went out of their way to get the voucher to work. I said that I had no idea it was expired and said they didn’t have to honor it, I understood. But they insisted that they would redeem it for me and they sure did! Later in the evening I went to a second concession stand in the back to get a popcorn refill. The lady was super quick and respectful! She knew I was in the middle of a movie and made sure to get me back in the theater as soon as possible. Also, a male employee had his hands full of cleaning supplies before we went in, but he still insisted on holding the door for us! Overall super respectful employees, will definitely keep coming back!

If you’d like to watch a movie & pretend that your in the 80 this is the place to come to get feel, seats & smell. Disappointed in you Regal!

Great places to go with tons of theaters and choices of different movies. If you didn’t get to see a movie in the first run, they will probably still have it. Good refreshments and they have discounts for seniors and military.
Plus a great places because you can shop or eat if you get there early.

My friend and I decided to go see a movie at the Sawgrass regal theater last night. Big mistake. Worst movie theater I have ever been to in my entire life. Rude and incompetent staff. First of all, there was only ONE employee at the ticket desk despite it being a busy Friday night. So after waiting 15 minutes JUST TO GET A TICKET in a line of about 20 people (who were also complaining about it) we MISSED OUR MOVIE and had to go see a different one instead. It was our first time at this theater and the employee who ripped our ticket stub and let us into the theater did not say one word… So we had no idea where to go. We asked two other employees who were standing talking where to find theater 22 where our movie was playing. One of them said «I honestly don’t know… Where IS theater 22?» And the other one just stared blankly. How the hell do you work at a theater and not know where 22 is?!? We then stopped at the concession stand to get snacks and it was FILTHY. Food everywhere, wrappers, trash, caked on grease… The theater looks like it hasn’t been cleaned in months. Bathrooms were also disgusting and toilets filled with crap. When we sat down for our movies the seats did not recline at all and the floors were sticky and covered in dirt. Management and the employees have no pride in their work and it shows. Never going to this theater again.

I have to say, despite all of the negative reviews this theater has, I was personally satisfied when I visited a month ago. The theater was in excellent shape (seats and bathrooms seemed clean), and the staff was generally nice.
A lot of the rooms have charming murals on the walls, which is a nice touch.
Granted, there was a bit of a technical issue when I saw Star Wars in IMAX where the audio was malfunctioning during the previews, but they were able to pause the trailers so that the audio could be fixed in time for the film.
Since this theater has 23 screens, it is able to show a wider variety of films. In addition to showing the latest mainstream relases, foreign films are easy to catch here, as are movies that have been out for a few months.

Frightening experience! Sunday ¹⁄₁₀ went in to watch Star Wars with my son and not even midway into movie entire screen goes black. Power goes out. Next thing I know police are telling us to evacuate. Luckily nothing bad happened to us and we’re all safe, but trying to reach someone like a manager to help me has been impossible. Any help here?

Absolutely love it here. The cleanliness is out of this world. The seats are very comfy. The prices well they can always be lower. However for movie theaters there average. They got a Rewards Club 2. Today we’re going to go see The Hunger Games Mockingjay part 2. I want to see James Bond but I won’t start until about 4 maybe next time

In between the IMAX theaters, they’ve got these tiny hallways they shoved ten rows of five seats in. Add a 720 screen and a soundbar up front and that’s auditorium 17. They should really charge based on the ambiance… 40 dollars for four seats in this closet is such a disappointment when I chose this over a Paragon or RPX thinking this was nicer and could’ve paid much less. I haven’t been here in years, now I know why it’s rated 2 stars. Lesson learned.

When I go see a movie 9 times out of 10 it is here and I never have any complaints. It is always a pleasant experience and we never have any issues. I will say that the theater itself could use an upgrade interior wise but beyond that it is a very well run theater. The concession lines can get a bit long but that’s is because they have two people running the registers but hey no one is perfect. I would recommend this theater to anyone I know.

7 months ago, I left a review here about the annoying squeaky seats. Just went here to catch a showing last night and the seats are still squeaky! Even more annoying when it’s a kid sitting in one and think it’s funny to do it throughout the movie.
And what is up with my shoes constantly sticking to the floors here?!

If you plan on seeing a movie here, give yourself a LOT of extra time. 1 person working the ticket window and 2 people working the concession stand… Last time I checked its opening weekend for a good movie… Been in line now for over 25 min… How is this ok and acceptable?
So an update… Purchased my ticket at 1:13(after waiting in line for 15min)… Finally ordered my food at 1:45… Now it’s 1:55 and I am still waiting on my food. Forgot to put my 2 ordered pizzas in the oven. I am now missing the beginning of the movie because of poor staffing. No one is restocking as they go so now the place is a mess and they are out of items. The «addition concession» stands are no better with only 1 staff member and a longer line then the main one. This place used to be great… But beware of it these days…
And to close the story out… i missed some of the beginning of the movie… thank you Regal Sawgrass Stadium 23 & IMAX for not having your theater meet certain standards. Oh and when i looked for a manager to complain to, I could not find them… Time to rethink where I go to watch movies.

Nothing like visiting an old friend who knows his stuff about running a theater and Manny is just who we bumped into. I had a problem as per usual and he smiled and fixed it right away in his gracious manner. I snooped around this, one of Regal’s biggest theaters, for toilet paper on the men’s room floor and other such annoying things, but the entire theater was as neat as a pin.
I might say that when this guy is in charge the staff seems to respond more positively than they might at an AMC or other competitor. I am so happy to say that Manny is running his ship with a smooth hand. Three cheers.

The theater is smaller than I’m used to and the seats were very squeaky and uncomfortable.

This place needs to take a cue from Regal Shadowood, its sister to the north in Boca. Shadowood just underwent an impressive renovation*, bringing brand-​new reclining sofa seats to nearly all of their theaters (when I went a few weeks ago, all except four of their theaters had been finished), with wide aisles and an overall much cleaner look. Which is why my visit to Regal Sawgrass was rather disappointing. I couldn’t help but compare the two, and I left wishing we’d gone to Boca instead.
When we arrived to buy tickets, the screen at the box office that was supposed to display all of the movies and showtimes was a jumble of Chinese characters and random symbols. The lady selling tickets had to tell us the showtimes; thankfully, we’d already looked them up in advance so we knew we wanted to see Mockingjay at 8:30. She was nice though… activated a Regal rewards card for me, and let me use a free movie pass that had been languishing in my wallet.
We headed for the theater, and decided to use the restroom first. We walked in to the restroom near the entrance, and were overwhelmed by a putrid smell. You know how body odor can be so bad that it takes your breath away? Same thing here. It was horrible. None of the toilets had been flushed, and man, I couldn’t WAIT to get out of that bathroom. I don’t know when was the last time someone cleaned it, but it had definitely been way too long. This place was completely DEAD when we visited, so it wasn’t like they were scrambling and too busy to clean the restrooms.
Thankfully the situation vastly improved when we got into our actual theater. The movie was awesome, the sound quality was good, the seats were fine (but didn’t recline… hey, that rhymed!)… my only gripe was that the floor lights along the stairs were distractingly bright and shined in our faces throughout the movie. I felt like I needed blinders.
I’ll probably end up here again at some point, but I really hope they take better care of this place. In the meantime, I’ll stick with Cinemark, Muvico and Regal Shadowood.
*Regal Shadowood review here:

What’s up sawgrass regal cinema? Why does it seem like I stepped into a 1980s cinema. The carpets, seats and pretty much the entire interior needs a bit of a renovation and tlc. It’s always a little disappointing seeing the run down atmosphere of this cinema.
I hardly ever go to the cinemas because I usually like the comfort of my home when watching a movie. However, this cinema does occasionally play Indian Bollywood movies. And Indian movies are tough to get in FL with a good print. So your best bet is to go to this location to see a Indian movie.
That’s the only reason why I go here but for American movies there are better movie theaters out there in neighboring cities.
P. S. Best place to park is near the nordstrom garage and back of Target parking lot…~

Well hot diggity dog. I actually loved this theater. Maybe because I came on a Tuesday afternoon and there were only 6 other folks inside, including a couple and their newborn baby.
I saw the movie No Good Deed, and it was awesome! 1.5 hours in the dark with a man that fine…
The actual theater was spacious, clean and was set at the perfect cool tempeture. I love going to a nice matinée in the middle of the week.
Additional notes:
$ 8.50 for adult matinée ticket.
Go in the daytime to avoid crowds.
Free parking.
Security regularly patrols the theater.

This place is real dirty. No other place to take a kid since AMC is now dine in, more for adults 21 an over. I just wish they would clean up and compete against AMC. Sad to say kids are losing so much. What ever happen to family value an etc .
Please clean up. I have to gave a star, which they don’t deserve it’s so dirty… :(

Hier wird alles geboten, was man sich als Cineast vom Kino wünscht, kompetente Beratung am Schalter, große Auswahl an Zubehör am Knabberstand, Toiletten in der Nähe jedes großen Kinosaals, Große Kinos mit super Sound und grooooooßer Leinwand, bequeme große Sitze mit Becherhalter und alle Filme zur Auswahl und nicht nur die Top 5 wie in anderen ländlichen Kinos. Für mich ganz großes Kino! So macht Kino Spaß.