MacNeill Group, Inc.

I worked here for a little while. Worst place i ever worked for. They are liars, cheaters, and will do what ever they have to do to cheat you out of what is due to you as a policy holder. Trust me. They taught me their methods. Also, as an employee they would monitor every second you were there. I swear to god on this, if you spent too much time in the bathroom you got called into a supervisor’s office and had to explain why. There are more vice presidents than employees. Horrible!!!

THEY SUCK!!! I’ve been a USAA member for 30 years. When they referred me to the MacNeill Group for Florida home insurance I expected the same quality I’d come to expect. WOW, was I ever disappointed. After being on hold for 20 minutes, you get to talk to a member of a call center who knows only what’s on the notebook in front of him. When asked, there was no supervisor around. So, I sent an e-mail…got no response from that either.
They caused us to have to cancel our closing date because they simply never followed-​through with anything they said they’d do. Our lender even tried contacting them, but no one answered the phone!
I called USAA and told them that this bunch of morons was making USAA look bad while taking advantage of their good name. USAA’s a great company, but their affiliation with this fly-​by-​night MacNeill Group is totally bewildering.
I give it one star, and that’s only because I can’t do less than that!
Steve S.
Auburn, WA

All Florida residents, in the military should RUN quickly if USAA refers you to this company. Extremely highly insurance rates … Poor customer service and nothing but morons in the customer service department. Take the time to shop around and locate professional insurance group!