Lowe’s Home Improvement

This Lowe’s in Sunrise, FL has the WORST staff and service for several reasons. I purchased over $ 400 of items at this store and asked for help to load my cart. I went back to the dept. and waited for over 15 minutes for assistance. No one came. I loaded the heavy items myself, went to the front and asked to speak to the manager. A.J. He had a bad attitude and was no help. The staff hides in the back in groups, while the customers are waiting for help. No one seems to care. This Lowes store is terrible. Don’t do your shopping here.

No service available… I needed 20 bags of mulch but couldn’t find anyone to help me get them to put it in my car.

If you are thinking of having a kitchen remodeled by the Sunrise, FL Lowe’s store here are several reasons why you should look elsewhere. We signed a contract 2÷12÷15. We were promised that the job would take 6 to 8 weeks after issuance of the building permit. Probably faster because we would have returned to our home in Rhode Island and wouldn’t interfere with the contractor. The building permit was issued 3÷13÷15. I was promised that I would be kept informed of the progress of the remodel. Of the seven phone calls made to Amie in installment sales by my wife and I, she never answered a one and never called us with information. Ten and a half weeks after the issuance of the permit I flew to Florida. When I got to my condo I found the sliding glass door wide open and the air conditioning in the full on position running full blast. The kitchen was less than 50% complete. Nobody at the store had an explanation and then said they were having trouble with getting their vetted contractor to return their calls.
At that time we wrote to the CEO of Lowe’s who assigned our case to a Lorraine in executive customer service. In June we found out that the original contractor had been fired. The new contractor told us he had taken over 7 jobs plus had several of his own so it would take a while to finish. The end of August we received an email from Lorraine telling us that the kitchen would be ready for a walk through on September 8^th when I flew to Florida. When I arrived I found the new stove and refrigerator sitting in my living room along with uninstalled molding, and our old dishwasher that was supposed to have been taken away months ago. No cabinet hardware had been installed. The cabinets had been installed lower that they were supposed to be. The bottom cabinet molding on the upper cabinets is lower than the top of the kitchen faucet. We’ll have to live with it or it might be Christmas before it was fixed. It is been seven months since we signed the contract. I complained to the store manager who did nothing. The contractor arrived the next day and installed the stove and refrigerator. When I left for home on ⁹⁄₁₁ two men were working in the kitchen and promised to have everything on my punch list accomplished by the end of the day. I hope they do as it would be the first time Lowes has kept a promise.
But they didn’t, I arrived in November to find the old dishwasher in my living room. I had to sign to reapply for the building permit as Lowes had allowed it to expire. They were supposed to apply for the reissuance then but when I visited on January 18^th they hadn’t received it. When I returned in February I found out they applied on ¹⁄₁₉. On Feb 12 the CO was issued. So Lowe took one year to complete the process
My list of additional screw-​ups is too long. They are incompetent and from the store manager to Amie and Craig who made all the false promises should be dismissed, but they are still there so stay away.

Very clean store. However, the staff isn’t as knowledgable as the Home Depot staff around the corner imho.

When comparing to Home Depot, it’s six of one and half a dozen of the other. These two are virtually interchangeable.
Again, this location has easy access and lots of parking. The people are helpful and you can find a good deal, now and then, if you keep you eyes open.

Bad service stayed on phone over 30 mins got hung up on twice an all I needed was to check the delivery status of my order. Don’t go to this store.

My husband I just had a not so pleasant experience at this location. All we needed were zip ties and a plunger and had to ask 4 different associates before we were given the correct aisles. I understand if they weren’t sure, but don’t send your patrons on a wild goose chase; ask an associate who knows.

Salesman completely misinformed me about washer and drier, now manager says he will look into it and call back, that was three days ago. Have been dealing with this issue for two weeks. Still no working drier due to plug not up to code.

The gardening section was horrible looking. Most of the plants looked dead or on their last leg. I wanted to pick up a few things but when I saw the condition, I just told my boyfriend I would go to Home Depot. He was there to pick up an online order. It was a Sunday evening– not busy at all and it still took 20 minutes. They don’t keep their online orders up front like Home Depot so once you go to Customer Service they have an employee go get it from God knows where. It kind of defeats the purpose of convenience. We sat and waited and waited and waited. I saw 5 employees wandering around, which frustrated me since I wasn’t quite sure why we were waiting so long. Finally it came and we were on our way but I would steer clear of Lowes.

Poor customer service! 0 stars in my scorecard
Seems you always have to be chasing the workers to get assistance! Close to one hour to get help to get 5 things to hang a ceiling fan. All the workers seem to be dodging you when you ask for help. someone is not managing their lunches so there is no one at a specific area when you need help. Then the ones that you chase and ask for help will give you give you whatever they think is what you need to get you off their backs. Not cool! Crappy service! Poor management
I ended up going back because the idiot that helped me gave me the wrong item.
I gave the store 1 star because there is not an option for 0 stars!!!

What a day. So we came here specifically for a grill that we researched the hell out of, and that we knew was in stock at this location and we drove out of our way to pick it up. Someone asked if we needed help when we started looking at grills, and we told him the grill that we wanted. After 20 long, and pain staking minutes, he finally arrived. So we then told him «We also need a gas tank.» So he says okay, and takes us to the cashier. We ring up everything and we let the cashier know that we want a gas tank and she says they don’t have them up front. So the guy says, «I’ll go get them one.» Another 15 pain staking minutes later, he slowly saunters up to the register (after we watch him chit chat with people on the way) while we hold up the line… Really?
This was just an aggravating and annoying experience. I wouldn’t come back to this location.

I came here today to return an LED lightbulb, and get a different one. What I wanted was an exchange, because I got the wrong wattage.
Upon entering and walking up to the customer service desk, I was assisted almost immediately. The lady was on the phone the whole time with what sounded to me to be a personal call, and although I clearly stated that I wanted to exchange the item, she proceeded to refund my purchase in cash. Perhaps she was not listening?
So I went and picked up the correct bulb, and went to the checkout register. The lady there was standing outside of her register and when she saw me she looked at me, and without acknowledging me simply walked back around to begin to ring up my order. I placed the cash that I was just given on the counter telling her how much was there, and said I would put the rest on my card. I got sort of a blank look, as if she didn’t understand what I was saying.
In my opinion, these big box stores are great if you need items that your local hardware store does not have, or you are looking for the best price around. However, if you are looking for customer service, you might want to look elsewhere.

The worst customer service I have ever recieved in my entire life. I have been trying to remodel my kitchen since November. They ended up firing my project manager and I was never informed. No one took over my account, so while I thought I was waiting for my permits to go through, they never even put in the information to the city! My kitchen was torn out finally in January. It is now March and nothing has been done since my kitchen was removed. No one seems to care that every single thing has been order incorrectly and weeks late. If you have any remodeling to do go anywhere else. ANYWHERE ELSE.

Didn’t have what I needed his time. They usually do. Prices that I have compared appear to be lower than Home Depot.

Prices are pretty good however you should make sure to shop around on stuff. This location is a couple of blocks away from a Home Depot so if I don’t find what I need at Lowe’s I just head down the street to Home Depot. Quality of merchandise seems to be decent and pricing on the garden stuff like potting soil, vegetable plants and herb plants, and mulch for landscaping are all average.

Not happy to be asked for my phone number when checking out., like I’m at Radio Shak. What’s that all about? Not Happy. In addition, they had a very shallow collection of lamp parts, so it’s off to Amazon I go. One more thing, the outdoor security light display is so intense, you cannot see the display to make a selection as all the motion detector floodlites are blinding you.

This is my local home improvement store since it is a short walk away from my home. I particularly are not a big fan of Lowe’s because I prefer the Orange counter business, but this one has grown on me. I have found «almost» everything I was looking for here. I do however thing that they are a little over priced compare to the «orange» home improvement store, but sometimes I pay for the convenience of having them around the corner.