Enterprise Rent-A-Car

Courteous, efficient pleasant. I have always enjoyed the people at Enterprise there customer service skills are always spot on. I would recommend a different deoderising technique I really dislike the smell of rental cars.

I am in the customer service business for over 25 years and know the importance of giving good positive feedback when deserved. In most cases, we hear the negative but we never commend on anyone or good service. I had a car accident and my car was in the shop for almost 5 weeks. I was told the repair would take 2 weeks and this expense was coming out of my pocket. Clara, the manager on site, was extremely accommodating, friendly, positive and professional from beginning to start. Even though the situation was stressful, Clara made the transaction as smooth as possible. She went out of her way to speak to my technician and discuss the hardship it was causing me due to mechanical delays. As I sat in the waiting area for a technician, Clara continued to serve the bar by acknowledging and greeting everyone that walked it while she multi tasked and met everyone’s needs. I even witnessed customers concerned about certain issues and she always provided a solution. Kuddos to this amazing, friendly and professional manager for truly putting the customers first. Frankly, this is a person I would hire immediately in my own business and know that my company would be represented to the fullest capacity. Thank you for your service Clara.

I appreciate the help I received from Karene, the branch manager. The service was excelent, fast and the fees were very good. I will definetely return next time I need to rent a car.

I rented again this week from Enterprise, as they are in Sawgrass Ford it’s convenient when your servicing your car. I had a completely different experience, like what I’ve had in the past.

Enterprise is located behind the Sawgrass Ford. You have to drive in to the dealership and then make your way all the way to the back (on the right side) and you’ll see the small, one story building there.
The staff was really prompt and friendly, but the car we were given smelled like someone had taken it on a very successful fishing trip.
Unfortunately, we didn’t realize that the smell wasn’t going to just «air out» until we were well into our 2 hour drive.