Air Around the Clock

I have used ATC for the majority of the 18 years I have been in Florida. I have never had any issue with them; I have always had good experiences. Their technicians are prompt and courteous. As an added plus, most of them like animals which is good because I have a small zoo. They are very good about looking around before walking in and out of the house/​garage. I got a deal on my outside unit because I was an existing customer and it’s still going strong. Julie is one of the women who answers the phone and she is always unfailingly polite and very upbeat. I did have a maintenance contract and they also fixed my ancient washer a few times before it died for good. I am not sure I would say they are ultra high-​end, I have seen more expensive A/​C companies.

Beware, does not stand behind their service. I had this rheem ac unit serviced by Air Around The clock since I bought it on August 25, 2014. The last time it was serviced I had to pay for it because it was past one year that I purchased it. Yesterday, I went to take out the air filter and I had to bend it and move it to the side to remove it. The service person, Craig, during one of the service calls set up a pipe system in front of the air filter so that it is very difficult to remove. I called Air Around The Clock and finally spoke to someone by the name of Dave, who said he was management. He said that I would have to pay for the service, because it was over one year since I purchased the unit. I replied this is unfair since your serviceman Craig created this problem during one of his service calls to me. Management Dave still insisted I would have to pay for the service call. I then called Rheem customer service who said they could not help me, and I would have to deal directly with Air Around The Clock. A company that stands behind it’s product and goes out of their way to. Help their customer. Ha, Ha.

I would give zero stars if possible! I called last night around 9pm and the call center kept me on the phone for 10 minutes gathering all of my contact information. Then the guy says that all technicians are booked for the evening and I could be put in the queue for the morning marked as urgent. I agreed. It is now 11:30am the next day and I have yet to receive a call. Air around the clock? What a farce. CALL CORAL SPRINGS/​TITAN A/​C AND ASK FOR SHAUN. Been dealing with him for many years, honest and reliable 954−752−1234.

The company is the WORST. My Mother had a new Rheem AC
unit put in on March 16, 2015 by these crooks. In 7 months she had 14 service calls and it’s still not fixed. This is a NEW unit. Air around the clock is awful & the unit they put in by the manufacturer Rheem is no better; Rheem told me we have to contact the people who put it in. They charged $ 4,000 and we now have to hire someone else to do the job. I’m only glad that I can post this and hope someone will read my review and stay away from these crooks. Too bad they don’t have negative stars in red!

We are doing renovations and dealing with many different people. Air Around the Clock is by far the worst company we have ever dealt with throughout this whole process!!!

My Air conditioning unit stopped working so I called ATC and Jack came out and quoted me $ 3000 for a new unit. I knew my unit was old and agreed to put in the new unit. Chris and his helper came the next day and did a fabulous job installing my new unit. Chris went above and beyond and made sure everything was absolutely perfect before he left. The following day the unit breaks. In NO way do I blame the technicians but the company for buying cheap Chinese junk that isn’t capable of functioning longer than a few hours. I called ATC and they sent another technician who only fixes units out he wasn’t able to diagnose the issue as the unit was frozen. Later that day the technician told me the units blower and motherboard were not functioning. He was scheduled to come the next day in the morning but the office has already given him work before he could get to my unit. I called ATC and was livid. the technician finally came and installed the non functioning components. I do not blame the technicians but the company for using buying Chinese made garbage and overbooking technicians also the office ladies who do not know how to book allotted time slots correctly. I can not sit at home for days on end waiting to see if someone comes or is late. They do offer 1 year guarantee with work but I am crossing my fingers that I didn’t just throw $ 3000 in the gutter and this unit will malfunction again after a year. Overall I am disappointed in the company for poor customer service and cheap products not the technicians. If the unit works as long as my other one did or even half the time I will be pleasantly surprised.
When the new unit broke they did come the following day in the afternoon and provided a rental which was courteous on there part.
Overall Experience: Meh, I am pretty upset and hot the whole time they were replacing it. All I can hope is this unit is not complete garbage and it survives the harsh summers here. I don’t want to spend another $ 3000 anytime soon
Update: my ac broke again ! Luckily within the 1 year warranty they so wholeheartedly give after ripping you off selling an a pile of crap that breaks continuously .
They say on their recording how they have 93% of parts in stocks –4 days later it has been 105 inside my house and still no parts. The women in the office have no ability to even schedule an appointment and when they do come they will always be late and they don’t have the parts and reschedule. It’s an ongoing circle of not getting anything fixed and wasting time and procrastinating. They sold me the unit how do you not have the parts in stock when your automated recording I heard 10x a day boasts that you have practically everything in stock .
This company needs some serious education on time keeping, professionalism, courtesy, and customer appreciation .
I regret the day I ever called them. The only reason they got 1 stars is bc I can’t give 0. the p. O. s they sold me is probably going to be good for another year after everything is replaced in it then I’ll be looking for another ac.
This company is a scam and disappointment all wrapped I one name «air around the clock»
Ps– I don’t blame the technicians I blame the company for selling garbage and air around the clock for not being able to ever stock parts or fix anything on the spot.
The technicians were nice and helpful they get the short end of the stick for things the company and office staff is at fault for.

i put 1 start because otherwise don’t let enter my comments. 5 years ago i brought brand new my ac from this company!!! pay more then 10 thousand for installations e. g i had to call several times because the unit didn’t work properly, and several times te motor was change!!! my ac was leaking water last years they came and do nothing reported something else… i had paid a contractor to re– do the walls, dry the house e. g. again this year is leaking!!! they just came and told me that they have to redo some work but i had to pay 1700 dollars!!! and still i have no idea why the ac is leaking, house insurance doesn’t cover the damage due to this company inefficiency and my room is full of water, HORRIBLE SERVICE, RUDE STAFF god help me

Trust me. there is more to this review than just AC service. We were having an issue w our AC, called them and they sent out a tech on Saturday. He began working and saw my wife. Took off his shirt and worked the rest of the day in a wife beater. When she took him a bottle of water, he made inappropriate comments to her. When she complained to the office, they said she must have misunderstood. When I called him directly, he said he was referring to my house, not my wife. Ridiculous. And unacceptable.

Their service technician came out 1.5 hours late. After removing the air handler cover he declared that I needed a new blower motor. $ 900.00 with 95.00 off for the service call. I sent him on his way and cancelled the motor replacement. The actual problem was a bad transformer $ 11.00 part. Beware of these guys.

I guess that this is the ATC that I called– whichever the one is from their website.
Anyway, I was told that in two days someone would call me in the morning to give me a 2-​hour window when someone could arrive. I asked if that was the best they that could do because I needed to be sure that someone stayed home to be able to let them in, and she said yes. I declined their «generous» offer to have someone stay home all day…

Our A/​C unit stopped working. We called them for repair being hesitant about their former reviews. Not knowing anything about an A/​C unit, we easily could have been scammed. The tech had it up and running within 20min and it only cost us $ 125 including travel fees and taxes! They will definitely be our choice moving forward!

Bought two new units from them 10 months ago. Have had mine flushed twice in less than a year due to leaking. Right size filters 16×20×1 do not fit properly in the filter box and air blows to the outside as the compartment can’t close appropriately. Still under warranty but they do not want to change filter compartment. Wanted me to order customs size filters through them for $ 150. These guys are a joke. They do not care about their customers, just trying to up-​sell or have you upgrade. Do yourself a favor and don’t do business with this company, they will not stand by their job. Once it’s done you’re on your own.

My first experience with Air Around The Clock was when the original unit in my home died and I needed a new one. Air Around The Clock sold me a $ 6,000 unit. This was in 2008. I have also used AATC religiously every 6 months to maintain my unit. About 6 months ago, it stopped working. I called them and they explained that my warranty was over and that the blower would cost $ 1,050 to replace. I agreed to have it installed the next day. I had a construction worker over at the time working on my floors. He overheard the quote and told me it sounded very high. He called his friend who owned an air conditioning repair place. He came over, quoted me $ 500 and installed it the following day. About two weeks later I had Air Around The Clock over for my every 6 months maintenance. The service tech. told my husband that our unit was about to die and that we would need a new one. We explained that we had only had it for a little over 5 years. He told us that the life expectancy of air conditioners is about 5 – 7 years. REALLY??? That is complete bullshit! A few days later he mailed us a packet with a quote for a new AC. Let me guess… the service techs get a nice commission when they sell a unit. We are now using the same guy who installed our blower for half the price AATC wanted to charge us. He said our AC looks great and we should expect many more happy years with it.

I was very disappointed in the service I received. I had a maintenance contract with them, but each time they came it seemed I needed a major repair, and things would break down shortly after. When I called to have issues resolved or looked at the staff was rarely helpful. The technician was very nice, the office staff not so much. Overall a sad customer experience, I felt they did not appreciate my business.

Terrible! Never calling them again!
I own a rental unit in South Florida, and called for help with the AC.
The AC was not cooling properly, so someone came out and said that the coil had a slow leak. He said that I could replace the coil for $ 1095, or just replace the Freon for $ 295. I chose to replace the Freon, and less than 24 hours later, the AC stopped working again!
When I called back to see what could be done, all I got was the following statement in a less than professional tone: «What do you want me to do? You need to replace the coil!»
When I explained that the person who came out never stated that this could be less than a 24-​hour fix, I received the quoted statement above again. When I asked what could be done about this, since I spent $ 295 less than 24 hours earlier, the same thing repeated.
It is clear that they don’t really care what you do. I am definitely taking my business elsewhere!

Air Around The Clock ROCKS!!!
I first used them a few years ago to replace our entire aging AC unit in our house. They were not the cheapest… pretty close though but I really liked what their service plan offered.
They showed up early in the AM, removed all of our old equipment, built a new box (where the intake is… i dont know what it’s called), installed digital thermostat & taught us how to program it (LOVE this) and completely cleaned up all of their mess. Air was blowing cold before dinner and has been ever since.
THEN…our fridge/​freezer went out on a Saturday… during college football when I was having people over. They had a truck to me in just over an hour. He replaced some circuit board that had a burn mark on it and everything was cool (yes, pun intended) again.
THEN…(yes, we may need to buy some new appliances) our washer machine stopped agitating… we have 3 kids & go through a ton of laundry. Once again… roughly 1 hour we had an ATC guy there who cracked it open and fixed it. From my call to when he left my house was no more than 2 hours.
GET THE SERVICE PLAN! it has been wonderful dealing w/​them because they dont jack up the prices & hope you cant negotiate them down. They give a fair price… and from my experience great service to back up their agreement
All of my interaction with this company from the office staff & the repairmen has really been stellar. I’ve recommended them to many friends & family & haven’t had any complaints… only «Thank you» from them

They are the WORST! Thought they were good for years. Called them last week to look at the dishwasher. They came and couldn’t find out what was wrong. My husband came home and saw it wasn’t plugged in. NO refund? NO one in charge to call me. GRRRRR!~

I don’t get it. I signed up for a maintenance plan and got some routine service done yesterday. 18 hours later, my indoor unit mysteriously falls from the wall and ceiling it was mounted to and you charge me $ 500 to fix it? Didn’t you break it in the 1^st place — now I’m being charged to fix what you broke? I’m an extremely unsatisfied customer. I called you guys because I wanted someone that was reliable, that I could trust with my business going forward and not have to worry about it. Just write the checks and trust that all is well. Doesn’t look like you’re that business and it’s a shame.
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UPDATE: They called me and explained what happened. When the unit was installed it was done so incorrectly. I’m not holding AATC responsible for this. They explained to me that it *actually* wasn’t their fault, and are giving me ½ off their regular rate for fixing it. A frustrating situation, but they’re resolving it for me. Will report back if anything changes, but they’ve made me feel a lot better. Upping to 3 stars from 1.

Couldn’t be happier with them. Needed to replace our air conditioner unit. They came out, were one of the best price wise, and installed it in the time frame they promised (the next day). The work was permitted and done to code, and approved quickly.
They also had the Federal Energy credit thingy and they took care of the paperwork and we’re putting it in with our return this year.
Their customer service has been great to deal with, as they have service our other AC unit (split floorplan, 2 ACs).
Couldn’t be more happy.

ATC Motto: F the Customer
7 months ago, our aging air conditioner finally quit. We priced out the best deals in the area and had some estimates. The best was ‘Air Around the Clock’ in Boca Raton, who would install our system for an agreed cash price. Since the installation, we’ve been cited by the City of Boca for their omission of a permit for the job, had the unit breakdown at least a dozen times, and been tortured by their poor service culture. Today, I’ve finally had it, the representative Eric whom I spoke to on the phone, cursing and yelling at me while I attempted to stand my ground on their service agreement. My guests who are visiting from out of town have to avoid my home today while we sit and wait for Eric and his service team to deal with the myriad other poor folks in the same spot as us.
Our 1 Year ATC Service agreement and 24-​Hour on call service is a joke. Don’t use ATC for service, installation, or purchasing a new air conditioner unit unless you are a self-​loathing masochist. You will not be happy, impressed, satisfied, or at home in a comfortably moderated climate. ATC… by the way, if you’re reading this… make sure to check out all the other places I’m going to post the same exact thing. You p!$$ed me off, and now I’m on a mission to inform people of exactly what they’re getting into when doing business with you…
PS: Any friends and family reading this, please ‘LIKE’ it on facebook so that the message is clear