Yellow Cab

I have used this service for well six years and this team does not disappoint me. I trust them completely. Never late. Never any extra charges.

The one thing you cannot do to customers is to not respect your promise over the phone.
We called on Saturday asking to book a taxi on Sunday to go from Sunnyvale to Los Altos. We asked if they had baby seats for three month old babies and they said yes.
They said we couldn’t book though because it was local, so all I had to do was call an hour in advance to ask for the taxi.
It is now Sunday, an hour in advance, and the guy picking up today tells me they only have car seats to the airport, not local. But that’s not what yesterday’s guy said? That’s not his problem. But why does it matter where the car goes for whether it has a car seat or not? Because it costs more. But I’m ok with paying extra. That’s not the point. Ok, who did I speak to yesterday that told me the opposite? I don’t know. What do you mean, you don’t know? How does your company work?
Wow, thanks Yellow Cab for leaving us high and dry at the last minute. Fix whatever is wrong with your on-​call rotations and make sure people tell customers the same thing.
You may not have a baby, but consider this — how can YOU be sure that whatever you ask these guys over the phone will be true an hour before you need your taxi? We vote with our money, and these guys shouldn’t be getting it.
It’s not that hard to get the basics right for a taxi service. These guys aren’t even trying.
We called SkyCab last minute, and they helped us out. Doublechecked with the driver and everything. Thanks SkyCab!

Have been using them for a while now. Always punctual, very courteous, dependable and honest. Why call anybody else?!

It was hard to find a car with an infant car seat. Last time we ordered a cab they showed up with a car seat that was too big for our baby, was late and we had no alternative to get to the airport. No problems this time with yellow cab. They were on time and had the correct car seat.