U-Haul of Sunnyvale

Very bad experience.
I reserved truck for 9am Saturday, but only found there was a long line because there was only one person working for checking in! I ended up got the truck at 10:10am, more than an hour waiting in line.
Another nightmare was every customer was told to move their cars to the street before drive the rented truck. What are you guys thinking? are you expecting people come here by public transportation? It is Sunnyvale, not San Francisco! So I ended up parked my car several blocks away and walk back to U-​Haul. What’s wrong with customers parking in U-Haul’s parking lot to use the truck spot they rent?
I paid about one and half hours more to movers I reserved from 9:30am because of U-​Haul!

They charged for more expensive items than bought, and more of them. I only noticed this at home and they refused to provide reimbursement unless I brought all the merchandise I bought back (even the main company). They said they only cared about cars on the phone and refused to let me talk to a manager, sending me to their online system. Two people were doing nothing (no customers), but none of them helped me with the door and instead watched me having difficulties moving everything into my car. We chose to dispute the transaction and let the bank deal with it. We also chose to go to avoid U-​Haul in future, since the customer service representatives on the phone did not even let us talk to the manager and file a complaint to a real person.

Wish I would have read the reviews first. Avoid this place at all costs. When I picked up the truck they move so slow it was ridiculous. As I was waiting in line I saw a lock advertised with a big sign for $ 9.95 when I got to the counter the guy charged me $ 11.95. I told him what the sign said and he said he couldn’t do anything about it. False Advertising! When I returned the truck I notified the manager and he kind of was just ignoring me. I see now where the employees get their cues from. The management at this place is terrible and I won’t return under any circumstances. Great job guys — keep up the good work. I’ll go to Penske next time on Lafayette where I had a great previous experience. You guys could learn something from them.

Pulled over to write this. I just left. Three people at the counter. I asked for help, they could not be bothered to get up. They pointed to the section where the hitches were. Only one of them offered to help, however I’d have to wait. The other two made zero effort. I should have looked at the Unilocal review before going in.

A very belated review for a summer of 2015 move: I ended up having to use this U Haul location because the Mountain View location didn’t get the truck in that was supposed to be mine. Service here (Sunnyvale) and at the Mountain View location was very slow, partly due to understaffing and partly due to a credit card machine not working in Mountain View. But Norman (at the Sunnyvale location) was super helpful and patient when it came to hooking up the trailer and securing my car to it. So five stars just for that.

DO NOT go to UHaul of Sunnyvale on El Camino. Terrrrrrible customer service, some of the worst I’ve ever experienced. Not surprised to see their poor rating but thought I’d add my own experience.
When we were to drop off the truck, the entire street in front of the UHaul was blocked off by police due to a shooting of a police person. Obviously a sad and unusual situation (look it up– Feb 2015). The police initially said it was inaccessible due to the investigation. It was critical we be able to drop it off at some UHaul that night as we were flying out in the early morning. We called the UHaul about the situation and asked if we could leave it down the street, or at another area UHaul, and they said «we don’t care if someone died, if you return late or to another UHaul there will be extra charges.» Wow.
I do recommend however UHaul in Milpitas/​San Jose on Oakland. I had a good experience there. They even called to let me know i forgot my sunglasses in the vehicle. :) Reward the good folks, if the drive isn’t too terrible…

Dante (the only person working there) is the only reason I’m giving this place two stars. He was working his butt off to get through the long line of people waiting, helping two people at once and then running back and forth to grab the vehicles. I can’t imagine how management thinks it’s okay to staff a place like this with ONE employee on a Saturday morning. Come on U-​Haul. You can do better.

Really terrible customer service and the staff doesn’t seem like working at all. I have been waiting for more than 40 minutes and the efficiency is really slow. When I asked the fact that I am running over 40 minutes late from pickup time and he did not give me a respectful response. I am very disappointed at this experience.

Professional service, did not experience the long waits as others have at this location. We visited several local Uhaul locations to get the truck we needed and this location was by far the best

Management advised us to use street parking when almost 15 spaces were available for customer parking.

I have be overcharged a ridiculous amount and I have been trying to get in touch with these guys for the past 4 days, but they simply don’t seem to have the time, to address my problems.
Be careful with your transactions, don’t expect any help from them to resolve any payment issues. It’s been a painful experience so far. Don’t know if every UHaul is like this or only this one is.

These people don’t know how to manage their man power. The line is long while only one person working on the counter desk.
Extremely slow motion !!

1 person to check out people in a Saturday? Took me 40 minutes to get my truck. No customer parking on site. Truck had a quarter tank of gas in it.
Once I got my paperwork it was very quick to drive off.

If I had a way to give a thousand negative stars that is what uhal of Sunnyvale deserves. This place should go out of business. Have been in line since 9 am for my 9am reservation that I have already paid for and now it is 11am and there is one other customer ahead of me still. 2 hours in line is an absurd and a disrespect with us customers. Not ever coming here again and if you read this please don’t give them any business either.

Warning!
Do not rent here period. I rented a cargo van they miss marked fuel at ¾ on sheet I called ten miles down the road they said they would correct it. I brought back with more fuel than it had and they still charged me me refueling. They are thieves period. Rent from Penske and be done with uhaul.

Despite the fact that everyone hates «moving», you would think coming to U-​Haul would make your life a little bit easier. Arriving here late in the evening before closing with my friend, she is in need of 2 bunches of boxes and boxing tape. We speak to a guy named Jason Soares at the front desk, who was quite and checked us out in no time. My friend tells Jason if he is able to help us carry the bunches of boxes into her car, since we are 2 females and the items are heavy. Jason then tells us to move our car near the front entrance of the store, so we did.
Jason first comes out with one bunch (please note this is a VW Jetta 2007) saying it wont fit in the trunk, so we open the back doors to put the boxes in the back seat. He then says «Well what about the leather??» At this point, my friend doesn’t care, we just want to hurry up and leave. Jason then puts one bunch into the back seat of the car, then asks us if we will be back for the next bunch? No, it will fit into the car, Jason then walks away from us. Prior to this, my friend had told Jason that she is pregnant and unable to lift anything. Once Jason leaves, and walks back into the store he is just standing there watching us shove the last bunch of boxes into the car. I’m sorry you wanted to just hurry up and close the store, since it was about to be 7pm, BUT STILL!
This kind of behavior is completely unacceptable, especially with a pregnant woman involved. Jason you are in the customer service industry, if you expect to go far in life with this kind of attitude, GOOD LUCK!
Ladies: You don’t ever need a man to assist you with things in life. At all costs please avoid this location. I bet the people at home depot standing in the parking lot would be more than happy to assist than this place!

I was faintly surprised with our experience at U-​Haul.
Since no one I know owns a truck, I’ve used quite a few U-Haul’s with varying results.
This one was one of my better experiences with them. The van was clean, ready promptly upon check in and when we needed more time we called in and extended our rental by 2 hours.
We had no issues with any aspect of the van. Something after renting a U-​Haul which had been in an accident and had not been removed from the rotation, I no longer take for granted.
The service was friendly, polite, and quite good for so early in the morning.
Overall we had a great experience at this location.

Went to pick up a trailer today to haul a metal shed from lowes to my home in Sunnyvale. Normally, I have had a good experience with this location. They refused to rent me a trailer because my 2014 Jeep Wrangler has a soft top. However, if I would have gone home and put a hard top on my Jeep, they would have rented me the trailer.
NO WHERE ON THEIR SITE DOES IT STATE THIS. I went online to review the «trailer helpful rules» and it doesn’t say anything about any vehicles that might be turned away due to the make and model.
This rule is beyond me. A hard top or soft top shouldn’t make a difference. If something is going to happen to the load on the trailer, it doesn’t matter if it’s canvas or plastic.
I wouldn’t care so much if their site showed the vehicle restrictions and didn’t waste my time.

I seriously almost died because y’all had two trucks blocking off the sidewalk, so on a Friday during rush hour I had to literally run down the middle of a busy freeway to get around it.
I don’t like playing Frogger when it’s my actual human body on the line, thanks.

Since moving to the Bay Area five years ago, I’ve moved on average once a year. But now that I have a permanent roommate (aka wife), I’ve stopped having to move. My reward? I get to help other people move!
This U-​Haul was where my friend decided to reserve a truck (for me to drive, since I’m apparently the moving pro). The cost for a 14′ truck was $ 30 plus $ 1.29/mile. Not cheap, but reasonable considering that it was Saturday and summertime, two factors that usually make prices go up.
Picking up our truck was a breeze. The lady who helped us was friendly and answered all of my annoying questions:
Me: «Is there a fee for adding additional drivers?»
Her: «No, anybody with a valid driver’s license can drive the truck.»
Me: «What if we need to keep the truck past the return time?»
Her: «No problem, just call and we’ll adjust your reservation.»
Me: «Do you have an overnight drop box?»
Her: «Yes, you can just drop the key in the slot through the door over there.»
Me: «After we’re done moving, can we have a rave party in the back of the truck?»
Her: «Umm…»
Me: «Sweet!»
No problems with the truck, either. It was clean and ran like a champ. The only gripe I have is that when I turned the key when the parking brake was set, a very loud buzzer started going off. Scared the freak out of me. Maybe replace that with a friendly bell or something?