Steven C Marshall, DDS

Tech did a lot of x-​rays first thing. Then he examined me. Said he could not help me because I need a oral surgeon. I was in a lot of pain and he was very insensitive. He was even rude to his assistance. Office still hasn’t sent x-​rays as asked. I don’t think he wanted to deal with a Denti-​Cal patient just collect money for x-​rays and office visit. I would never refer anyone to this cold uncaring man.

Dr. Marshall is very RUDE and ARROGANT with patients, and he was like that all my three visits. May be because I have denti-​cal, may be I have foreign accent and he hates foreigners, may be he thinks I am low educated, since I poorly can explain my thoughts in English, may be he is rude with everyone, I have no idea what is in his head. If he decided to work with people, he should be able to work with them, despite his mood swings, subjective judgement etc. So I had to change a provider, even though it is worse location for me.

Went to see him after years of neglect and some butchery from my previous dentist. He fixed everything. He is the best dentist I have ever been to.
He does behave just like a police officer because interesting enough, he is an ex cop. I found this aspect of his personality a bit strange when I saw him for the first time but, aside from our difference in political and social views, the fact was that I was there for dental work, and for that, he is excellent!
On top of all this, we worked out a mutually beneficial financial arrangement because of my garbage insurance’s shortfalls in relation to paying for the work they deemed was cosmetic.
He is an amazing dentist with a lot of skill. You don’t have to go play tennis with your dentist after your procedure so I’m a little surprised that a few Unilocalers felt the need to wanna be pals with Dr Marshall. He definitely isn’t the type to chum it up with as he can be a bit cut and dry, Thats just his personality and law enforcement background, but as far as dentistry goes…
He knows his craft. He is excellent.
–Pete
The Mattress Man

Dr. Marshall and team are absolutely wonderful! I have been seeing them on-​and-​off since I was about 6 years old (I’m in my mid-​twenties now). I recently acquired new insurance, which put Dr. Marshall’s office back on the list of approved providers. And boy was I happy to hear that! I immediately scheduled a cleaning/​check-​up and the visit was better than I remembered. Everyone in the office remembers me by first name and all of my (lengthy) family history. Goes to show the tenure of the folks in this office.
Dr. Marshall is a no fuss kind of guy, but I’d trust him with anything related to my dental health. He’s filled numerous cavities and even extracted an extra tooth when I was younger.
Highly recommend this office! Your teeth will thank you. :)

Very professional and courteous.
Can feel genuine care for the patient.
Highly recommended.

5 stars for Dr. Marshall and his entire staff! I’ve been coming here for years and would not dare to go anywhere else. I dread the day Dr. Marshall decides to retire because I really don’t trust anyone else with my teeth.
Dr. Marshall is pretty straightforward, especially when it comes to caring for your teeth. He doesn’t BS and I actually prefer that. He is a really friendly guy once you get to know him. Do you think his super friendly staff would stick around after all these years if he was mean? I don’t think so!
So shocked to read some of the negative reviews because he really is the best. I actually enjoy going to the dentist which should speak volumes!

Came here about 3 weeks ago for a few fillings (my fault for not taking care of my teeth!). At the first examination, the dentist was short and to the point, as most of the reviews on here agree, so I was expecting that. However, after the first appointment for fillings, 3 weeks later, 1 of the 3 fillings still hurts when I chew. 2 of the 3 fillings are okay, but that last one is bad. I’m eating a Filet O’ Fish now, and it still hurts. I wasn’t expecting fillings to be pain-​free, but 3 weeks is a bit much. I’ve had fillings before, and I don’t remember them hurting this long. I’m currently dreading going back and arguing with him if it has to be redone. And during the filling, he didn’t put topical anesthesia before shooting me 3 times with the Novocaine needle. I thought maybe every dentist is different and my previous dentist was just more helpful, but even the receptionist was surprised I didn’t get topical!

Great experience! Finished in less than an hour. The staff were friendly and I got an appt right away.

Steven C Marshall, DDS:
Having some apprehension as I’d had little to no professional dental care in the last decade, I was thrilled to be in such a lovely dental ‘spa’ this morning — lush, comfortable office furnishings and charming, knowledgeable personnel who assure that the patient is relaxed and comfortable, in addition to a marvelous, very professional dentist. Dr. Marshall, obviously a ‘master of his trade’, after careful examination and treatment, explained in detail what further steps must be taken and pointed out those problem areas needing attention. This practice is the perfect example of why America has the best dental care in the world. And to help you relax while waiting in the office — there’s a copy of «Far Side 3» on the table.

First Dr. marshalls staff were all wonderful friendly and compassionate. The office itself was friendly comfortable and interesting. Second I’m a lot big so I didn’t fit in their chairs and the front office lady accommodated me w out any hesitation. Dr Marshall is definitely no nonsense but in no way cold or rude like I saw in other reviews. He has up to date machines equipment .he knows his stuff. He does his job and does it well. He missed a few spots but I’ll put that on me I was moving around and squirming as I am a bit afraid. Even though I had not brushed in forever and was afraid he made the whole process easy. He made my trip almost painless and I want to go back. He is a very direct but kind. The only thing is go in there knowing what to ask. I didn’t know what to ask. He is more than willing to answer questions. U just need to know what to ask. So not sure I am fully informed about my teeth yet. I am new at this. I would recommend him to friends especially those afraid of dentists. He makes it easy and is fast. fast better for that are scared. I think he did great job even though fast. Some are gifted this way.

Ok, let’s give this review one more try, so first off I’d like to tell you that I am a Denti-​Cal patient. I get a little discouraged by this from the treatment I’ve received in the past and present. So I thought this place would be different. WRONG! The staff was nice. Dr. Marshall was not! He was extremely rude, insulting, he belittles you, scolds you for the condition of your mouth not knowing your circumstances. Tried to do all work in one appointment, a cleaning took a whole 10 minutes. He could care less that I have TMJ. Anyone with TMJ knows you can only do so much work in one day, he didn’t care!!! Didn’t bother to polish nothing guess this is what you get with denti-​cal. Hated it! Overall bad experience. Unfortunately this is how it is when you don’t have that kind of financial stability. This is the kind of treatment you get! So please understand the good reviews probably came from people that are not on Denti-​Cal, do yourself a favor and spare yourself from this place!!! As you can guess will not be returning!!! I’d rather pay out of pocket at a dental school in union city. This place deserves negative marks just for the dentist alone!

As in some classes at Berkeley, my Alma Mater, some professors always started you out with an «A.»
So, being a new patient and who never has visited Dr. Marshall, under Denti-​Cal, I will start him off with an «A» even though I had to call twice to get the appointment email sent to me…
I will update with my experience later this month…
****UPDATE****
Maybe the Dentist here is a good dentist, it’s his demeanor that is off-​putting. Very cold, and extremely condescending… I feel the fact that he treats you like a commodity is my issue and I do not trust him… because he talks at you, and is difficult to understand, and smirks at you when you question him. If you have problems. he wishes you GOOD LUCK.
Do not need this and the expense is outrageous to say the least… Looking for another dentist
Melissa and Diane are truly wonderful women and very helpful… So, at least, Dr, Marshall hires good people…

The staff here are wonderful, warm, and friendly. the complete opposite of Dr Marshall. The dental assistant I had talked to me more than Dr Marshall himself. I was really looking forward to this visit since I was overdue for a cleaning and had a concern about my right front tooth being uneven than the left one. I should also note that I am Denti-​Cal patient.
Upon meeting Dr Marshall, right off the bat, he seemed very cold and unfriendly already. When I told him about my right tooth, he examined it, sighed a lot, and answered in a very grumpy way as if I was the one that did something wrong. His answer was simply «this should’ve been something you would do when you had braces» and he just stopped it there. Didn’t give much of his opinion or alternatives as to what else could be done.
Throughout the cleaning, it seemed as if he wasn’t even happy about doing his job. It was as though he was doing it just for the heck of it. My cleaning probably took 15 – 20 mins tops! Not a detailed job at all. Oh, and when he finished he just straight up got up and left without saying anything. Didn’t mention anything about my x-​ray results or the condition of my teeth like most dentists would do when they’re done. Nope, just straight up and left. The dental assistant even talked to me more about my right tooth concern and my x-​rays, something I felt like he should’ve done.
I don’t think I’ll be back at all. I’m not sure if it was the fact that I was a Denti-​Cal patient so he didn’t bother to put much effort and attention into it, but that was the worst dental service I’ve ever had. Great staff, horrible dentist.

Excellent staffs, team work, and on time schedule. It would be perfect if the dentist show me his smile.

efficient, skilled, honest. Dr Marshall and his staff fit the bill. got scheduled, checked, x rayed, cleaned then replaced a filling. no upsell, no tedious wait, and no mystery charges like other dentists offices. my teeth are in the best of hands.

Dr. Marshall has the kind of dental office you find once and travel across states to keep going to. Having lived in four cities and several cavities in the past few years, I’ve gone through my share of dentists and Dr. Marshall is definitively the best I’ve had.
They absolutely kill it on the logistics front — easy to schedule, forgiving when I’ve been stuck in traffic, friendly and knowledgable staff! I mentioned the work I wanted done and they had my insurance policy ready with all the info about cost and time ready upfront when I showed up for my appointment. The environment is really comfortable too — clean and professional and also really comfortable with plush seats and nice photos on the walls — lots of creamy white and lush greens keep it from feeling to sterile.
I have no clue what the other reviewers are talking about when they call Dr. Marshall a jerk. He’s very nice, open to chatting, and knowledgable. Maybe he’s slightly on the introverted side?
Probably my two favorite aspects of this place is that they’re very reasonable in their approach and the doctor’s amazing with the anesthetics. Yes, they’re aware of the 100 things I could do to improve but each time I go, I get an easy to do suggestion on how to improve my teeth. One time it’s floss with strings instead of picks. Another time, I mentioned I wanted whiter teeth and they said crest whitestrips would probably get me where I wanted. And, the doctor’s just really good with anesthetics. Not sure what he does differently — he numbs and you feel a small prick as he put in the anesthetics (really more of a slight soreness) and that’s all the pain I’ve every felt with him.

I was involved in a crazy bicycle crash during a race. I suffered SEVERE oral trauma and lost several teeth. I’m glad I found Dr. Marshall. His skills and manners are absolutely the best I’ve experience so far from a dentist. His entire staff are also SUPER friendly and easy going. They make you feel comfortable.
I came to Dr. Marshall to fix my face, but now I plan to keep him as my regular dentist. I have already recommended him to all my family and friends.

Dr. Marshall took good care of my mom who is a Denti-​Cal Patient. His equipment and his methods are updated and superior to the point of being «futuristic» compared to other dental offices (e.g. Western Dental). I had a discussion with him over my mother’s x-​ray — I had never seen a dental office take a panoramic x-​ray with such exquisite detail.
For those of you who say he’s insulting, he’s actually a no nonsense kind of guy who is confident in his abilities for a reason: He’s better than most!
According to my mom, he applies the oral anesthetic like a biological dentists: Pokes you in a few places and spreads it around rather than poking you 50 times. Including time for the anesthetic, he took fifteen minutes or less to remove 3 bad teeth — with no swelling /​trauma — and no need for pain medication according to my mom — The complete opposite from what she experienced at Western Dental.
So, I’m wondering if this guy IS from the future — which is why he feels insulted when he has to work with troglodytes.

Part 1: I had to think about this one for a few days because I really have never been through this kind of experience before. Without a doubt, the staff is awesome. The one star is for them. So, gentle and caring. I had one of the best dental assistants ever take care of me there. And maybe they’re even nicer than they should have to be because they know they work for such a jerk.
So, where do I begin… After going through a very bad experience at Western Dental, I was looking forward to some caring treatment by a quality dentist. That is not what I got in Steven Marshall.
Instead of receiving quality treatment, I got embarrassed. I got insulted. I got ridiculed.
Part 2: At least for the time being, I am a Denti-​Cal patient. I found Doctor Marshall on the Denti-​Cal Website and called to make an appointment. I asked the receptionist if he handled adults under Denti-​Cal and does he accept new patients. I was more than excited to know I would finally have my problems dealt with. But I was living in a fool’s paradise.
Dr. Marshall is cold, rude, and ridiculously insulting. And I have news for you Dr. Marshall… No matter how smart or talented you may think you are, that doesn’t give you the right to be a jerk. And yes, you are one.
First of all, when you accept a new patient under Denti-​cal, you do so with the knowledge that they most likely don’t pay top dollar for procedures. I do believe they pay a fair amount though. And you wanted to get patients from them after all. Now, there may not be a law that says you must provide every service they will pay for. However, after requesting addition to their program and going through the process to get added, you have a moral obligation to take care of Denti-​cal patients to the best of your ability. It makes no sense to then say you don’t want to help your patient with a service they desperately need because you don’t think the program will pay you enough. And the fact that you so clearly provide this service to other customers makes it even more insulting. You obviously don’t want to provide service to us lowly Denti-​Cal customers. But don’t you worry… I put in a nice complaint about you and they said you’re being removed from the program. They would like patients to have a GOOD experience!
Part 3: I very clearly explained to you that I have a very small mouth and a major gag reflex. So, what do you do? You stick your giant fingers in my mouth, feeling things while I gag and gag and gag… Then you had the nerve to insult me. Well, funny that NO OTHER DENTIST has ever done that to me. DOH. And, oh yeah… you found an absess on one of my molars. You let me walk out to continue to suffer with that too.
No, you are definitely not the sharpest tool in the shed Dr. Marshall. But you clearly are the rudest!
Folks…Do yourselves a big favor and stay clear of this one!

I’ve been a patient of Dr. Marshall’s for over 15 years. He is kind, careful and thorough. All the staff at the office are personable and genuine. The office is clean, easy to find and they always make you feel welcome. I have never had to wait, never been cancelled and always easy to schedule. I have referred so many people to his office and they are all happy clients!