Lowe’s

If you are thinking of getting custom anything (shutters, windows or any furniture) installed for your home DO NOT waste your time, money and effort with these useless, unprofessional, careless amateurs.
I did a mistake of not reading Unilocal reviews and going to Lowe’s since it was a well known store and close to my home. We have a new born (who by the way is now 4 months old, since we placed the order for shutters). We wanted the shutters installed primarily so that we can block off light in the bedroom when we want so the baby can sleep peacefully without being distracted by the bright daytime sunlight.
Nov 2015 — I go to Lowe’s pay a fee to have someone come and take measurements of the windows at home for shutters to be installed. I was asked to pay the full cost of shutters and installation in advance and was told it will take at the very least 4 weeks for the shutters to be manufactured and shipped (from Mexico).
December 2015 — I check with the store and the installer and was given a date in early January 2016 for installation.
January 2016 — A few days before install, I get a call from the installer saying the shutters were lost in transit (bad cover-​up for some other screw-​up for sure). I was given a tentative date in early February for install.
February 2016 — Shutters seemed to have arrived at the installers location. The night before install, he sends me an email saying they are missing a «t-​post» without which he cannot install — fantastic!
As of this review, I have been told they are expecting the «t-​post» at the end of February.
I called the store — the store manager is supposedly in a different state attending an important meeting. Assistant store manager spoke and didn’t seem apologetic at all for the series of screw-​ups and said someone will call me tomorrow to given an update.
Now my $ 1400+ is with these useless people for 4 months.
Save yourselves the additional stress in life and DO NOT go to Lowe’s. Here is what I would recommend — go to the store only to checkout hardware — get the sizing and such right and order online yourself. These guys do not deserve to be in business. Such arrogance is only short-​lived in these days of e-​commerce.

I’ve never felt so ignored in a store the way I felt when I came into this one. I attempted to make eye contact with a worker to ask a question on where to find a product and when I finally called out to a woman at her register she looked me right in the eye and looked away. When I got to the next employee I managed to ask my question and although he answered me he continued walking away as he spoke. All in all it was rude and disrespectful, lacking in customer service 100%

Ordered a washer and dryer and had a bad experience. Would not recommend this store.
When we placed the order the sales person had us also order extra parts needed to install and scheduled the delivery so we thought we were set. On the day of the delivery they come with the washer and dryer but of course they are missing parts needed to install. On top of it the delivery guys are rude. I call the store and the delivery manager says I should know what I need to have the washer and dryer installed. I don’t do this for a living and I assumed the sales person had it covered.
We schedule another day for delivery this time they bring what they need but the installers refuse to remove their shoes on the carpet when it has been raining and muddy. I have no choice since we have been without a washer and dryer for some time and they end up dirtying the carpet.
The part that gets to me is the customer service. The calls to schedule the delivery can be frustrating since you are dealing with people with very little respect for customers. I called to reschedule the guy on the phone says you are all set and of course the rescheduling never happened. I call to ask about confirmation the reply is did you schedule it to be installed that day? My response is yes but I want to confirm it it in your system. Put on hold and line eventually disconnects…

We ordered a washer + dryer. The sales person said that the delivery guys could change the dryer door position at the time of delivery.
But the delivery guys installed the dryer but refused to change the dryer door stating that it was not in their sales order.
We went back and forth with the store to have them contact the driver to complete the order.
It was such a big hassle with these guys.

Bought some cabinets at this location and prepaid all of them. Took half back to the office and the other half were to be pulled and were getting picked up the next day. Of course, when we came back for the rest and got them back to the office, they had sold us a damaged one. Shoddy customer service: why would you give us a damaged one instead of saying that you didn’t have any more or calling around for another!!! Then upon returning it, we had to track down everything and unload by ourselves (they weren’t super heavy but they sure as hell weren’t light either). I will never come back to this lowe’s. Frustrating!!!

OK. I already left Orchard because of the loud music. Maybe it will be quieter at Lowe’s.
Nope, music a tad quieter BUT EVERYBODY IS YELLING ON THE INTERCOM !!
Again, asked customer service about the loud music.
They said they can’t turn it down because it’s remotely controlled by Lowe’s HQ.
At least now I know to avoid EVERY Lowe’s store. Off to Home Depot I go!

Great selection of Christmas trees! Fast easy checkout. I usually go to Lowes for all my Christmas decorating needs. Great prices. Reliable high quality products

I had a great experience here this past weekend while helping my mother in law pick out some some Christmas presents for her son and daughter. Dustin was extremely helpful and knowledgeable about the outdoor tools and supplies we were looking at. He had to special order a power washer for us and even gave us some tips on how to setup and use an outdoor propane bbq. Will definitely come back when buying hardware or tools.

tl;dr — Lowes’ selling point is that their store looks nicer but once they have your money you are on your own.
In my case I lost my recipt and couldnt return some new items which were still in their original packaging because my account was «flagged».
I only had these items because Lowes screwed up my washer/​dryer installation.
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In the last 10 yrs we’ve bought 2 washers, 2 dryers, 3 fridges and 2 dishwashers at Sunnyvale Lowes.
The last washer/​dryer install was screwed up because the store forgot to provide the gas line hookup materials to the delivery guys even though we paid for them.
We ended up paying the delivery guys for some «spares» they carried. At first I thought it was a scam bt the delivery guys and I called the store. I soon realized it was just incompetance by Lowes because the guy on the phone kept insisting I never purched the gas lines when the paperwork I had clearly stated that I did. Eventually the Lowes rep found that I had in fact paid for the lines.
The installers had to go so I paid them and they finished the nob. More than an hour after the installers left a 30FT FLATBED truck showed up with my gas line. What a waste of resources!
Long story short I attempted to return the gas lines today and was told that I’ve done «too many returns» without a receipt. Nobody could tell me what the limit is on returns or how many times I’ve returned items.
I asked for the manger and he and I called the corporate office. The rep listened intently for 22 minutes (I set a timer) and then put us on hold and somehow another rep answered the line :) The second guy kept saying the policy is that a receipt is needed for a return so I thanked him and told him they’d lost a customer.
Home Depot is two streets down and will be getting ALL my business from now on. Their store may not look as nice but at least they aren’t so difficult to deal with.

I would give them no stars if I could! DO NOT order anything from them that needs installation. I had a fence installed around my pool the beginning of July. After a week one of the sections came loose from the concrete. After calling several times someone finally came out about a month after the original install. Another week passed and the same fence section came loose from the concrete. When I called I was told that the installer was really busy and to be patient. It has now been 5 MONTHS since the original install and 4 months that I have been calling to get the fence fixed. RIDICULOUS!!! STAY AWAY FROM THIS PLACE!!!

Ordered a microwave online to be picked up at store. Got an email that its ready to be picked up. Showed up at store and waiting for 20 mins and still not here.

Worst customer service I’ve ever experienced. Try calling them and see what happens. I have had to call multiple times in the last few weeks and have been transferred no less than 12 times whenever I call. Trying to get help in the store is not any better. No question that I’ll purchase appliances elsewhere from now on.

How hard it could be to get a door installed? Well, it takes us 2 months, and we’re still waiting.
If you simply want to get something off the shelf, the shopping experience should be pleasant. Plenty of parking, clean and bright store, and usually a quick checkout. However, if you need to talk to someone, only a few staffs are professional and know what they are doing. The rest of them have no sense and want to transfer you to someone else, keep you waiting forever, or answer as if you are begging them something.
If you want to get something installed and need measurement, chances are: you will be always out of luck, because the installers are contractors, and Lowe’s mostly have *no* control of that at all. The communication is just horrible. We ordered a storm door through the door department. At first it required a door measurement. We waited for a week, called a phone call from the contractor to schedule, waited for a few more days, the guy came here late, and got the measurement. We had to go back to the store to make the final purchase (which took another 1 hour in store because there is usually only one person in charge). Then, the real nightmare begins.
We learned that there is only *one* installer after calling back to the store — no one informed us beforehand. Not sure if it’s only for the doors or what, but you can imagine how busy that installer is then. He never picks up the phone so you have to always leave the message and wait for a call back. We finally got scheduled and waited for another 2 weeks, however, the guy came an hour early and we missed it. Now, we’ve been waited for more than 2 weeks and no one ever calls us to reschedule! The installer again never picks up the phone. What Lowe’s can do is to tell you they will try to remind him via phone calls or emails — what? Basically, they are not responsible at all. And by the way, the Lowe’s installation department only opens in the morning. After such a long wait, I have no idea if the door will ever get installed. If it does, thank god. Think twice before you order anything from Lowe’s Sunnyvale.

Just terrible customer service, employees there don’t know what they are supposed to do and not willing to help customer.
I asked for help for a gas cooktop from an employee and he was very impatient, so I had to ask another employee. After I decided to place the order, I ended up with the first employee, his first response was asking me to place order online. Duh, if I do everything online, why do I still need local store?! I insisted having the order placed right away inside the store and I can see he was not happy about that, maybe that broke his «not having to deal with customer for 4 hours» record?
During the entire ordering process, he was very dismissive, trying to deny every question I asked so I asked to see his manager, and guess what, he brought in his fellow worker to pretend his manger.
I used to shop at Home Depot a lot and this time it happened that the gas cooktop I like is only carried by Lowes, so I gave lowes a chance. This experience told me that I should just go with Home depot all the time.
Don’t lowes employee understand they have a job because there are customers need their help?

Horrible. Just horrible. We ordered two faucets (special order) and they estimated that it would arrive in 8 to 10 days. When nothing arrived at our house, we went back and asked if something had happened. It turned out that our delivery was delayed and it would take 3 to 5 more days to arrive. At this point, we were already upset, but the worst was yet to come. When the order finally arrived, it was the wrong item. We took what we had received back to the store and went to the Fashion Bath section.
Here, the customer service was absolutely terrible. The employee, Phil, had an extremely bad attitude. First of all, he did absolutely nothing to help; he kept shrugging and saying that there was nothing he could do. («Well, what do you want me to do about it?») He nearly punctured a hole in the airbags, and when we reminded him that the manual belonged in the box he rolled his eyes, crumpled up the booklet, and tried stuffing it back into the box, all with a very angry look on his face.
At this point, I was becoming extremely annoyed and simply said, «You should put it in correctly.»
His reply? (And I quote) «Whatever, you’re not buying it anyways.»
We ended up returning the faucets and looking for them somewhere else. And after the two week delay and horrible experience, we definitely will not be returning.

Garden Center gets one star on a quiet sunny Sunday afternoon. Jack, Matt and García were happy to let me stand in line while a an available cash register set idol. All three seemed to ignoring my question. No smiles. No thank yous. I gave Lowe’s two stars because Customer Service and returns was excellent.

The online order and pick up at the store is a freakin joke! If you going to emailed me and said my order is ready to pick up and I gave you ample time to get it ready. So why am I here waiting for over 30minutes to pick up my items.
I won’t order from here again I rather give my business to Home Depot because at least they got their shit together.

Do not order appliances from lowes or really buy anything from this location. I ordered a new refrigerator set for delivery next day between 830−1030am. Called to check on delivery around 10 was told everything was set and they would be calling me soon. Called again 1030 when I had yet to receive a call and was placed on hold for over 10 mins just to be told the driver had not even left their store yet. NO COURTESY call NOTHING! I had to push appointments back and wasted away half my day waiting for the delivery driver because they had no respect for my time what so ever.
When I called this location to speak with a manager every single person I came in contact with was extremely rude. No sense of customer service! I am in shock. I wish I had NEVER spent my $ 1200 with this company.
I have no plans on returning to any Lowes. Team orange (Home Depot) all the way!

While all home improvement stores may seem similar, Lowe’s is in a far superior category from my experience than Home Depot. The people who work at Lowe’s are consistently more knowledgable and helpful. For example, at a recent visit, Eddy helped me locate everything on my list. He not only pointed me to an aisle number, but he actually walked with me there and helped place items into my cart.
If you’re looking for some home related goods, check out Lowe’s.

PARKING: has its own lot so that was nice.
OUTSIDE: your typical Lowe’s outside. Plus is they had a hot dog guy vendor out front and it smelled so good! I didn’t try it, but I could see where if you’re hungry then you can get something to eat. Especially for kids on the weekends shopping for house stuff.
INSIDE: typical Lowe’s inside as well. We brought our dog and nobody complained same as other Lowe’s we’ve been to who don’t mind dogs. Overall clean Lowe’s and organized the same as other Lowe’s so it was easy to orient ourselves from where we’re used to looking for things at other Lowe’s locations.
REGISTERS: check out went smoothly without any problems.