Khoobsurat Saree Palace

Went there straight two days n there is open sign but no body there . door is locked . Both days I wasted my whole day by waiting n waiting . After I ask a girl in beauty saloon she said it is lunch break . Waited again . But no one appeared . No value for customer,time . They just put open sign but it is not open . Don’t go there

For a store that touts «25 years of customer service», they have the worst customer service policy I have ever come across in a retail establishment. My elderly mother purchased a salwar kameez that wasn’t quite right for our trip to India. I walked into the store 30 minutes later to exchange it for one made of more durable material was told simply «no». NOTHING CAN BE EXCHANGED or RETURNED. I can understand a store may have a policy, but exceptions can be made. I was coming to EXCHANGE an item purchased just 30 minutes prior. They could have earned the same money and had a happy customer. There are plenty of shops that will do you the courtesy of an exchange. Skip this place. Why would you ever purchase from a store that doesn’t take exchanges?

I don’t know not why most people gave them bad reviews. I had a really good experience.
1. The clothes and jewelry I bought were CHEAPER than their competitors.
2. They have a pretty good collection. I went to lot of Indian stores to look for what I wanted and I finally found it at this store for a good price. And I got lot of COMPLIMENTS from my friends for both the jewelry and clothes.
3. There were two women that helped me out and they were both very PROFESSIONAL and sweet with me.
4. And lastly I liked the fact that their prices are the SAME for everyone. Its a shame when some people that dont know how haggle get ripped off.

I seriously just made a Unilocal account to write a review on this store. WORST CUSTOMER SERVICE EVER. The workers are so annoying and speak so low. They’re so rude. The variety is not even good at all either. After all the dresses they showed me, I only liked one. And as I was trying it on, the embroidery was broken! Smh. Honestly, I wouldn’t recommend at all going there. Well it was a waste of my time. I would give this store 0 stars but that’s not a choice lol

I don’t know why I’m wasting my time writing this review.
Whatever you do, I encourage you not to go to this shop. I would rather recommend Manisha Saree Palace across the street (even though I didn’t like their selection). Khoobsurat is a total rip off and you can get even better outfits if you go to Maharani Fashions (the next city over) or even Berkeley’s Sari Palace and/​or Roopam Sari’s for wayyy CHEAPER. All you non-​Indians — I am not cheap. But, just to educate you a bit — Indian weddings go through at least 3 changes of outfits and I do not believe in paying $ 300 for one very simple outfit that barely cuts it! (this excluding the purchase of our elegant bangles, jewelry and head pieces)…also note, tailoring costs, which this dump does not provide… who does that!!!
They do not negotiate (the most commonality thing to do – «bargaining»). Tip: Indian shops rip you off. They will tell you an outfit costs higher than what it is worth because it’s «one-​of-​a-​kind piece,» but don’t let them fool you… you can and will have to bargain! They get all their outfits from India for less than half the price they are selling it to you for… They are making more than 50% of profit on each outfit…
People working here are very rude. The manager was sitting in the back office and when asked to talk to him, the «sales» girl said «No, only I can talk to him because he doesn’t deal with customers»…WTH? Wow, what bad customer/​business skills… so we made her go in the back to ask him our questions about 5 times before we left this place with nothing… everything is, literally, final sale…
This place does not condone your business, and they really don’t care. I walked out on them twice in the last week. Don’t ask me why I went the second time…
Don’t get me wrong, they do have «Khoobsurat» (beautiful) pieces… but…definitely not worth your business [time and money!].

Came here looking for Indian attire for a party and was checking out anarkalis. The girl at the counter said go have a look at the discount and you will find stuff there in your size (5’8″) most of this is for like 5’4″.
Anyhow I asked her again its for a wedding after looking at the sale items and I was after the bollywood-​iest attire, so basically no discunted rack items but the real deal display stuff. Not sure if she passed judgement thiunking I can only afford clearance item rack? I went back to the girl the fourth time then asked to show me the displayed items, one outfit worked and she said look its $ 379.00 and we DO NOT discount! I said ok calmly and continued to try on the clothing. I actually liked it and was ready to make my purchase and wanted matching earrings. She brings these cheap, cheaper than 99 Cent store earrings with tin foil stones around them telling me they looked good…
The other set of earrings were stunning, my choice was the other, altough she kept talking me to purchase the ugly ones. I then asked other shoppers their opinon and got the honest one to go with the stunning one. After I took off the stunning earring carefully, the bell part like broke! It was loosely just held by a wire as the other earring was solid sturdy. I complained and the girl reassured, «I’ll fix it,» her fixing was just tighetinng it with her hands (how professional). This girl shunned me away at first to the clearance rack, when I said i’m willing to pay full price for the display items then she was being nicer…
This is not how a good business runs. I will be bringing the earrings in as the hinge fell off luckily after my party! Not the best selections, I’m raiting this on customer service, in the end I ended up purchasing 2 bollywood anarkali’s and they wouldn’t even discount cash payers! They discounted the earrings, but it was defective to begin with!

i went to this place more than 3 times and every time i step in the door, i get great service and friendly faces are then happy to help you out and take care of you needs and get you want you need. im geting married in aug and deepdi, is a great sales person and very friendly girl. she is the one who helped me out with jewelry sarre, bangles for my bridesmaids and wedding bangles for me she is great. i will go there any time for any occasion. they have great stuff for great price …

Horrible and rude customer service. My girlfriend went to inquire about having a saree altered, the person helping her asked if she was actually going to buy anything then battered her with question about her family (my girlfriend is half indian). Seriously avoid this place.

Walked in and out of the place in under a minute. I asked for a yellow anarkali, the lady working there pulled out an orange one and threw it on the counter. As she’s doing that, she asked what my price range was, which I think is a stupid question to ask a customer that just walked in. I walked out because of the rude lady and told the lady she was rude! Horrible service, crap selection and overpriced… Not good combos for running a successful business. And they have a FAKE «people love us on Unilocal» sticker on their door considering they have a 1.5 star rating… I’m sure people DON’T love them. Shows what kind of business they’re running.

~Decent Display of Desi Clothes — Reasonably Priced~
I often come out to this plaza to get my eyebrows did.
Mom wandered into the boutique.
Small but good display and trendy south asian styles.
Recommend.

Sales people are reluctant to give halfway decent customer service. They don’t communicate with customers properly. They just wait for you to say, «I’ll take it» They are typical Desis who have not learned the value of good customer service. (hey I’m Indian too)
All of their merchandise is heavily over-​priced. The only nice clothes are on the manikins and a good amount of the manikins are wearing gaudy clothes.
Go to Fremont or Berkeley. You’ll end up spending the same amount because of gas, but you’ll have better selection and get BETTER QUALITY and there is enough competition to keep prices lower.

The prices are pretty high, considering that they buy them for extremely cheap prices in India. I bought clothes here, payed separately for alterations, and asked for them to be more tightly fitted. Instead the alteration lady totally screwed it and made my chest extremely tight EVEN after he assistants measured me like fifty times. Came back picked it up and it was horrible fitting, the back was all wrinkly because of the way the women altered it, and it was nothing close to fitted! After the alteration lady said there was no solution (when clearly the store said they COULD do a fitting when I was paying), on top of it the lady demanded even more money on top of the alteration fees!
One star

I bought some jewelry from here as a gift. A day after, it broke, just from regular use. When I took it back, they didn’t even bother to fix it or offer a refund. Instead, the sales person told me that their jewelry breaks all the time, and they lose money on it because they break so much.
So they tell me this, AFTER they make the sale? If their jewelry breaks so much, why do they keep buying it from the same mickey mouse jewelry maker? Is that my problem? And why are you deliberately selling me defective jewelry, then telling me afterward that it’s defective.
Do yourself a huge favor and stay the heck away from this place. There are tons of other great shops to buy Indian clothes and jewelry from within a 5 minute drive.

I would give negative stars if i could.
I picked up a piece of clothing looked at the price tag and was getting ready to pay. The shop keeper said he wanted to recheck the price as the tag was not reflecting the correct price. he pulled up some other price that was double of what was in the price tag and said that was the true price of the item. The sales woman who was helping us was herself confused. We just walked out.

Amazing selection of gorgeous and ornate saris– the whole 9 yards! Cool flowing lengha cholis, salwar kameez, belly dance cholis and dupattas. it’s all very glamorous and exciting. Sizes run small. All the costume jewelry you can wear.
I wore my cotton salwar kameez and dupatta today and got masses of «I love your outfit, it’s so pretty!». I consider this a well spent $ 20.