European Auto Works

Recently took my 2002 Jetta to European Auto to get a periodic power loss fixed. It needed a jet suction pump and the surrounding engine breather components. As usual they fixed the problem in a timely manner. But that’s not why I’m writing this review. This car has had a flat spot in the power curve around 1200 rpm since the day I bought it new in 2002. No dealer or mechanic has ever been able to fix it. Until now. The glitch is gone! The engine runs smooth as glass. Better than it ever has. These guys are phenomenal! There is no better place to have your German auto serviced period.

These guys did me a solid and worked me in to their schedule within a day. After I had some mobile tire installers install my S-​04s but do a poor job on the balance, European Auto Works came to the rescue, fixing my highway vibration by road-​force balancing all four tires. The estimate given was accurate, and the work was performed in a timely manner. They took great care of my car and had excellent communication with me throughout. Afterward I had a nice smooth ride home on the highway. Thanks!

Awesome shop. Took my 08 528i here for the second time and nothing short of professional, and quality work from these guys. Luis was able to break down the work performed and recommend service advised by the techs and didn’t feel pressured into other services. They fixed a flaring issue I had with my transmission (full transmission flush, new filter, and EGS update), diagnosed a check engine light that I had up for sometime (ethanol purge valve seal), and replaced both halos lights in my headlights. Definitely taking my car back for future visits.

First time customer. Hit all points: customer service, expertise, and price. I could not be more pleased to find a place to bring my Jetta for ALL its service needs. I was treated with respect and professionalism (without arrogance). Got new tires plus alignment as well as mechanical work. I am a 60 year old woman and have many years experience around automotive business, this is a top notch place in all aspects. Thank you Ralph, Tony, and Luis.

Love this place. Love the parts guy Justin, who knows his stuff. Love the mechanics who clearly know how to fix anything. && Ash up at the front desk is the one who I like to speak to about my vehicle whenever I come in. He knows everything and is always a huge help.

Ralph and his team are top notch. I’ve brought my E36 M3 and E39 M5 to many independent Euro shops around the Bay Area, but I’ve never had as good as an experience as I have with this shop. Their staff is extremely attentive and asks all the right questions when you leave your key with them. Their attention to detail is unmatched, and their technicians very skilled. Last but not least, their prices are extremely fair. If you love your German vehicle, then do it a favor and take it to these guys.

First time at European and it was perfect. Totally professional, knowledgeable and friendly. I’ve found my service team. And they’re within walking distance of my home. Couldn’t ask for more.

Ralph and team took the time to give my old expedition a thorough going over showing their abilities in all makes and models. They troubleshot a particularly nebulous problem for me and will help me take corrective action on PM problems I have been ignoring — hoping to get another 125K miles out of the old beast. Great guys, quality work, reasonable price. I have now entrusted them with my daughter’s Jetta and my wife’s Volvo

Came here for an inspection on our 2500 dodge sprinter van and was charged $ 400. They suggested several repairs that summed to $ 4000. Luckily, we went to our friend who was a mechanic and he agreed on the brake change and said the steering bar was fine. Good thing we didn’t follow through with the suggestions from European Auto Works! On top of that, we noticed a large dent on the back door of the van and it was not there prior to the auto shop! It looks like they slammed the wrong side of the door first and it dented the other side of the door. They could have told us, but no one did. So, for $ 400 (the guy didn’t even honor the Unilocal discount!), we received an inspection, suggestion for unnecessary repairs, and a dented door. Save yourself the misfortune and avoid this place!

Called their office and talked to Justin regarding my car’s problem. he is very nice and courteous, he told me to bring my car after work yesterday… Very pleasant guy in the front desk talked to me and entertain me immediately. They assisted me in renting a car in very low price. Now i got my car and its in good condition. Told me to call them immdiately if problem occurs again. Thank u.

Took my car to European Auto Works to get four new tires installed and aligned. The work was done quickly and very well. Everyone I had contact with in the shop was professional and courteous. I would definitely go back and will refer my friends!

I had a great experience at European Auto Works. The team there is polite, professional, and most importantly: honest. That’s a rare find in the auto repair industry.
I took in our MINI Cooper for a tire set change and the process couldn’t be easier. I purchased the tires from Tire Rack and had them shipped directly to European Auto Works. They called me to schedule an appointment on the same day they were delivered. I dropped off the MINI and they offered a courtesy shuttle to work. Surprisingly, they under promised and over delivered – completing the tire change 2 hours earlier than they originally quoted.
My only complaint is that they couldn’t honor the Unilocal 10% off check-​in deal. They explained that they have been attempting to get it removed by Unilocal without success and I gave them the benefit of the doubt as they’re a small, private business. Ash was nice enough to tell me about the website deal which was close enough to the Unilocal deal; it was much appreciated. When I picked it up, he also went over the installation and basic inspection that they performed, e.g. brake condition, fluids, etc. Thankfully, it passed all the health checks.
Our MINI is under the maintenance plan for another year. When it expires, we’ll definitely be going to European Auto Works for service in the future. I would highly recommend them to all Euro car owner.

Do not take your vehicle to this place or you will be sorry. They will take your car inside the garage just to sit there untouch by mechanic for hours then claimed otherwise. They will call to claim other problems so they can scam you for more parts/​installations unnecessary. Complete Fraud!
Options; If no justice, you need to report this to CA State Attorney Generals office and CA State Bureau of Automotive Repair 866.799.3811 and Local District Attorneys Office and Better Business Bureau.
Don’t let yourself the consumer get the run around. Teach these assholes a lesson.

Good customer service, and they get things done when they say they will.

Great place for your German car. They were one of the few places that could handle a rear end alignment on my 1983 Porsche 944. Also had my 06 Jetta GLI in to them. Probably aren’t the cheapest around but honest and do good work.

These guys are very excellent at what they do. Had my wife’s X5 worked on and not only did they do the job to get our car back on the road a very detailed and thorough explination was given to my wife and made her understand everything. She doesn’t know much on how things works but she kept telling me how confident and reassuring Ralph made her feel. To top it off we decided to get all work done here because of the $ 2000 we saved from a quote we got from another BMW shop thanks Luis.

They are honest, friendly and don’t seem to gouge customers. They did the work they told me they were going to do in a timely fashion and didn’t write a laundry list of recommendations.
They have a new customer with me and my BMW Z4.

I was a customer here for many years with my 1999 3 series BMW which reached over 225k miles before I sold it and bought a new car.
I first showed up with a door problem that the dealership tried to fix twice while it was under warranty. It didn’t get fixed correctly by the dealership, but when EA-​W fixed it, it stayed fixed for the 9 remaining years that I owned the car. That was a general trend about EA-​W that I appreciated — when they fixed a problem it always stayed fixed.
I was impressed with the clear communication, particularly with estimates. I liked the way that they would prioritize the needs from «critical» towards things that would be nice to have but I could live without if necessary.
When they diagnosed a problem, it was always nailed, in other words the needed work took the amount of time they said it would and was accurate based on their diagnosis.
I like the attention to detail and the amount of time that they spent discussing the mechanics of my car with me. I highly recommend this shop.

I inherited a Porsche Cayenne 2005. The previous owner never did a lick of maintenance, and for many years neither did I.
I failed a smog test, and was referred to a specialist auto place. Happy that I was not going to the dealer, but reluctant since I was going to a specialist place, I knew the costs could get outrageous.
I was immediately impressed with my first call into European Auto Works. The person I spoke with was very meticulous and recorded down all my concerns with the car, it was Justin now that I remember. He was very professional.
Once I dropped off the car on a seemingly simple smog failure, I knew a few other items would be flagged for repair.
Ralph, the owner, called me. After giving the car a very careful safety check, he told me all the items needing attention. It was not a short list, but I knew this was going to happen. Ralph worked with me, each day, to come up with a customized repair plan for the car, that I would be comfortable with.
He spent an amazing amount of time answering my questions, running through all of the scenarios for repair (save/​salvage/​sell), and worked his hardest to combine work to save on labor time.
I used to despise driving my Cayenne due to the above neglect (from two owners, myself included) — now I absolutely love it. He gave me such great advice on what he would do from a safety perspective (since we both have children), I really valued his input. Ralph is a kind man, super knowledgeable master mechanic, and I am fortunate I found him to repair our car. He is single handedly responsible for resurrecting this beast, and also for improving the safety of my family through the concerns he flagged for my review (like new tires as they were completely bald), and some rim damage that could give out on a turn.
A few month’s after the major reconstruction work, I reported an issue with a sound emiting with starting the car. Ralph took the car back, and replaced the defective starter unit (twice, two defective units), and the car runs perfectly. While he had the car, he replaced a head-​light, washed the car, and took care of a blown fuse. Ralph didn’t even charge a penny for the work. (how much labor time for replacing the starter, it is probably a big job). You just cant ask for any better service than that!
I’ve already scheduled Ralph to work on my other car (bmw 328i) that is recently out of extended warranty.
I love this place, I am forever a customer. Telling all my coworkers at eBay about this place.
Thanks for reading my review, you can contact me directly for more details or evidence of work done (pages and pages of details!).

Brought my 2002 Mini-​Cooper to these gentlemen for a total engine rebuild. They had the car for roughly a month.
When there was a short delay on the delivery date of my car, they gave me a detailed explaination as to why. When it was time to pick up my car, I was given another detailed list of all the things they did to my cars engine, as well as all the things that could/​should be looked at in the distant, and not so distant future.
Not long after I picked up the car, my engine wouldn’t start. A minor adjustment needed to be done. They were very pleasant, and quickly fit me into the schedule on a date that was convenient for me… I was in/​out within an hour.
Very Professional. Highly recommend…