Carol Huong Pham, DDS

Here’s my experience. I was looking to be a new patient BUT…
So I needed fillings right?
I called them up
Told them specifically what I needed, I gave her the insurance info… the lady calls the insurance company…
She tells me Insurance wouldn’t give them info. I’m like my old dentist got the info from the insurance company, do you want to do a 3 way conf call, or I can fax you my quote.
Then I go why don’t you tell me what price you guys charge so I can do the math myself.
She then goes, we don’t give prices over the phone.
I’m like can I come into the office to get your numbers then. She goes, we don’t do this for new patients, you gotta be a patient first. I’m like I already did my semi annual cleaning/​exam, I cant come into your office without paying stuff out of my own pocket.
I’m like can you have whoever is responsible call me, she’s like oh that person is busy, we cant call you.
WTFFFFFFFFFFFFFFFFFFFFFFFFFFFFFFFFFFFFFFF

I’ve been coming here for years, since I was a child. and when I say years, I mean the majority of my life. The majority of my family have been coming here for years as well. As a child I was never really aware of time and what «good customer/​client relations» was until now.
I am writing this post not regarding one specific situation but the many visits over time and the experience and way I was treated. This office lacks a sense of urgency when it comes to your time. They tend to do things on their time and their way.
For example, I came in a for a check up that should have lasted only 10 minutes and ended up staying for an hour. I had an appointment at 1:30, I was punctual and arrived at 1:25. The ladies at the front desk had said that they were finishing up their lunch in the back and would be with me shortly. After about A HALF AN HOUR of waiting in the room for the dentist to come in, I walked back out to the front desk and asked what was going on. They said that the dentist would be right in. About another 5 minutes had passed and the dentist had come in and checked up on my mouth. The check only last 10 minutes, after the check up with no final diagnosis from the dentist I had asked them to write me a letter of recommendation to my primary physician to see an oral surgeon. The dentist said that they were understaffed today and to come back tomorrow to pick the letter up. I had urged them to write it today because I had work the following day and was unable to pick it up. So the dentist had to write up a letter which took another 20 minutes… after receiving the letter, it actually turned out to be only 4 lines long… 20 minutes for 4 lines…
So in total, I spent about an hour at this place on MY DAY OFF and was only seend for about 10 minutes. Their lack of urgency, consideration for others’ time and priorities are completely skewered.

I’ve been coming here for years. The staff is friendly, the doctors are top notch and they have never ever given me any reason to even think about changing my practice.
Each appointment room is equipped with Direct TV so that you can watch cable television while the doctors are working on brightening your smile.
In addition they offer ortho services as well.
Location is awesome and as a kid I was never afraid to come here as well, in fact I looked forward to it: D

So… Me being the horrible patient that I am, I lost my retainer!
But… last week Dr Pham’s office was able to fit me in to cast a new mold, and made me a temporary retainer and is ordering me a new one as I type.
Great customer service! :) I love this place.

I’ve come here several times now and have been treated by Dr. Mai. She’s fantastic and has put me at ease each time I’m concerned about something. She’s very patient at explaining what she’s about to do and what you can expect.
The place is clean and each patient seat has a flat screen TV connected to it. That way, you’re entertained while you’re in there as a patient in the hot seat. My only complaint would be that each time I go, the dental assistant seems to not be using the saliva sucker well while my teeth are being worked on and I’m almost always about to choke before she notices she need to use the sucker. Sorry of that’s too much information but I’ve gotten frustrated by that a few times.
Other than that, I’ve had great experiences each time. Dr. Mai is very knowledgeable and has been great to work with!

I’ve been coming to Carol Huong Pham, DDS for several years now. Not only is it conveniently located in Sunnyvale by St. John’s Bar and Grill but the staff and Doctors are top notch.
The front desk staff always makes sure to call the day before to remind me of my appointment. On the day of my 6 month checkup I informed Tami that I chipped one of my molars. She took the initiative to inform the dentist before I came in. They asked if I can come in a little earlier so the tooth can be examined. Stuck at work, I was only able to come in 15 minutes before my actual appointment.
In the past I’ve had experience with Dr. Mai and Dr. Ma. who are both terrific dentists. This time I had Dr. Shing. She examined my molar and took an X-​Ray. After my cleaning Dr. Shing made sure that she was going to fix my molar. She took time out of her busy schedule to fix a stubborn guy’s chipped tooth. Not only did Dr. Shing use the right tools to fix my tooth but she also has the skills to do it.
Thank you everyone at Carol Huong Pham, DDS! Your professionalism, patience and big smiles will always keep me coming back.

I love this dental office. All the dentists are great, and know how to make me feel confortable sitting at their chairs!
Now after turning 25 and having to be forced to get my own dental provider, i made the mistake of choosing HMO instead of PPO… i’m not so sure i want to try out the doctor that was chosen for me. so i think i might just wait until august to be able to change my dental coverage…
and once i do, i’ll be back at Dr. Carol’s and company! :D

Dr. Carol Pham’s office is run by women, with all women dentists, so as a woman, I always feel a sense of empowerment when I enter the place. Girl power, definitely. ;) My usual dentist, Dr. Ma, is really thorough and does a really good with cleanings and fillings. But she was on maternity leave at my last cleaning, so I had Dr. Mai. She was super fast, yet surprisingly thorough, too. My mouth felt really clean (she said I did a good job brushing/​flossing, so it was easy for her). So, two different methods, same results. And they don’t get mad or cancel on me when I arrive 10 minutes late. Big plus!