7-Eleven

This is the customer complaint I left on the 7 – 11 website. I actually rate them 0 stars, but hey
To whom it may concern:
Hello, I am writing this because I love 7 – 11 and I hate to see people/​employees give it a bad name so I’m writing this complaint with the hopes someone will see this and consider some sort of actions to make my experiences with this particular Shadow Hills store a lot less excruciating. I go to check out and am greeted by the employee in question. I grab 3 wonka laffy taffy’s from the candy section. The employee proceeds to scan the candy but for whatever reason it doens’t scan. So he looks at the wrapper which states (3/.99cents). The man then proceeds to enter $ 3.99 in to the register essentially charging me $ 15.96 for the 3 taffy’s. I tell him that is not correct and then he proceeds to tell me I am wrong and that the taffy wrapper clearly states ($ 3.99). After 3 minutes of trying to explain what (3/.99cents or 3 for .99 cents) means he gets an attitude and I tell him to ask the guy in the freezer because I figured someone that works here must know what (3 for .99 cents) means. He comes back to the register and proceeds to charge me the 3 laffy taffy’s for 99 cents each. I tell him its wrong, (Now I’ve been standing here for 5 – 6 minutes already dealing with this going back and forth) now he is clearly angry so I ask him what his name is because he has no name tag on. He then tells me «I’m not telling you my name». At this time I’m calm, I did not raise my voice once but am very irritated at this time. I proceed to bother a customer to try to explain the best he can to this employee that it is (3 for 99 cents). The random man obliges and after several attempts the employee nods and then charges me .99 cents EACH for the essentially .33 or .50 cent candy. At this time I am just completely in awe of the incompetence of this particular man and tell him to take the 3 taffy’s off the purchase because it still isn’t right.
Now this particular 7 – 11 is close to my house and I come here every day which in turn attributes to me spending close to $ 200 dollars here every month. If you’d like me to return to your store I need complete assurance that this issue will be addressed and that something like this does not happen in the future.
Also, In a separate instance which happened around a month ago. I walk into the the store, notice no one is in the store including employees. I look outside, next to the door and see the cashier having a smoke break with a buddy of his. At this time I’m at the cashier with my money out waiting for him to check me out. This man clearly see’s that I’m standing at the register but yet continues to smoke and proceeds with his conversation. Astonished by the customer services I’m receiving I leave the store and take my business else where. I thought about making a complaint about this situation but really, who has the time for all of this, but after multiply instances I have no choice but to express my disgust with this particular 7 – 11 store. I will say, 7 – 11 was my first job and at that time I learned how to be polite, greet customers, and make sure they have the best experience possible so that they keep coming back but this is just astonishing that a store can be run like this yet still survive. I’m sure if things had changed they would see a pretty significant increase in sales.
One more thing. The condiments/​and food (more specifically pico de gallo, onions, pizza) at this particular store looks as if they have been left there for days maybe even a week without being changed out. Actually I can confirm this because as stated before, I come here every day and if I’m in the mood for a hot-​dog I will go directly to the condiments and see that the same pico de gayo hasn’t been touched since 3 days ago when I came in and saw the same thing and left. I’m intelligent enough to figure out when something definitely looks like it’s gone bad and this is just another thing I will drive 5 miles to another 7 – 11 or another business just to able to eat your amazing big-​bite hot-​dogs, but it’s a inconvenience for me to do this when one is so close to my house.

I really enjoy their coffee, but where do they get their employees??? Like your typical minimum wage employees, it always looks like they don’t want to be there, they don’t say Hi, good anything, thank you. It may be the Indian culture, I’m not sure, but the young homeless people outside are friendlier. One older, shorter employee, is on the phone ALL of the time. No eye contact from him at all. If you spend more than two bucks there, watch your change.

Be careful when getting your change back from these 7 Eleven employees! The extremely rude staff will try to short you on your change. Weather its a 100 $ bill or 20 $ bill.

The cashiers are usually rude, and the food is usually expired. I’ve tried several different ice creams and they’re usually freezer burned. This 7 eleven sucks.

Came in to get coffee. They didn’t have my favorite flavor (cinnamon) so I went for the Pumpkin Spice and it was freezer cold (no kidding). So I dumped it and got the regular coffee and it too was freezer cold. I ended up getting French Vanilla and there wasn’t enough to fill my extra large cup so had to downsize to a large. When I told the lady at the register she had the nerve to tell me 300 – 500 customers have come by and none have complained about the things I’m complaining. What ever happened to good old customer service? Additionally they have signs saying they’ll brew any flavor just ask and when I asked her about brewing Cinnamon she said they don’t carry it. Overall a horrible experience this morning. Will not be back again.

It’s like any other 7-​Eleven nothing too crazy.
2 Smart Waters for $ 3

I got nothing much to say about this place.
Got my soda
2 bananas
paid
left
The End

This place is awesome with friendly associates, the only reason they get three star is because their hot dogs and ready made food is never fresh and tastes horrible. Common guys it’s horrible cheap food, just make sure it’s at least edible when I’ve got the munchies n want to stop in on the way home.

For some reason, Sunland/​Tujunga has a huge abundance of 7 – 11’s. For me, they’re all pretty much the same, give or take a couple of things; like, parking here isn’t ever really a problem, whereas the one on foothill and tujunga canyon is always a hassle for parking since there’s all of 5 (legal) spots for customers to park in.
one thing I did notice in particular about this 7 – 11 is that the cops like to frequent here.
*7−11 Exclusive Blend coffee is on point! and at less than $ 2 a cup, why ever go to Starbucks again?

I was waiting a while to write the review on this place as it really is — the cultural Mecca of Sunland. This particular 7 – 11 is probably the most trafficked and frequented place along the Boulevard.
Many 7 – 11’s probably have been looked at and described carefully and you may think you may understand all that there ever is or will be about 7 – 11, but in this instance prepare to find true understanding.
First, no on has ever won any sizable Lottery Jackpot at this location, statistically making it a sure-​thing down the road for some lucky, low-​income player. The struggling counter supplies tell the tale of loss and shame amongst the candidacy of Lottery gold.
Second, and please don’t get too upset when I break this announcement off, but the hotdogs served at 7 – 11 are probably the best in the city. Even better than the wait-​for-​an hour-​in-​line Pink’s. Yes, I said it. Pink’s doesn’t even stand in the glory of 7 – 11 hotdogs for one reason and one reason alone. 7 – 11 uses Hebrew National and advertises that fact clearly. Pink’s uses an off brand dog that’s owned by Hoffa. Now please forgive me, but Jimmy Hoffa was never found and just the idea of eating a dog by a company named after a missing piece of meat, leaves me downright suspicious. And on a side note: after every Pink’s dog I ever ate, my anus started the proverbial porcelain itch, if you know what I mean. Twenty minutes later, I was always sitting watching my body evacuate a strange and unknown bacteria life form. Sorry Pinks, but you’re for tourists, not die-​hards and locals. 7 – 11 has almost reached perfection with its hotdogs, the only downfall are the people who handle them. Certain cultural humps will probably never be mastered.
Third, the coffee at this 7 – 11 is incredibly good, never burnt, self-​serve, simple, heavily caffeinated and always hot, unlike its neighbor that I recently reviewed a few days back. It’s pretty difficult to mess up a good cup of coffee, but Starbucks takes pride in that footrace.
Fourth, if you’re the kind that likes to help the homeless, start here. I’ve spent hours talking with some of these poor indigent fellows that were born in Sunland, raised in Sunland and became homeless in Sunland. Hard to believe, but believe me — I heard it. There is a living, breathing, growing street community here and this 7 – 11 is the early evening hotspot where everyone comes to panhandle, play guitar, loiter in the parking lot and verbally accost the invisible. I recently was offered a copy of the new ‘Casino Royale’ on bootleg DVD, but when I opened the case, there was no disk. The guy said:
«I’ll mail it to you, but you have to pay in advance for that.»
Yeah, right. I’m all over it.
Check the schedule:
6am — 11am … Day Laborers galore
12pm — 4pm … Skateboarders & Street vendors
4pm — 7pm … Meth addicted guitar players
7pm — 9pm … Meth-​addicted mentally ill
9pm — 2am … Regular old school homeless
This 7 – 11 may one day find its way onto National Geographic, but for now, it’s social gold. Enjoy it, before the gentrification comes in like alcohol in a Meth Lab and evaporates the real substance here.
On a Post Script: Be advised that on weekends this particular 7 – 11 is a popular meeting point for Motorcycle Clubs across Southern California, and is heavily discussed on websites. This is commonly reffered to as the «Big Tujunga 7 – 11.» Cruising the Boulevard early enough will allow you to witness this in action. Hundreds of bikes my jam this place leaving you to keep trucking.