Ralphs

Hehehehhehe!!! THIS RALPHS IS CLOSING! Yessssssssssssss! I cannot be more happy because A) I hate this Ralphs and B) everyone in it and C) everything about it and D) it’s ghetto as all heck. I hope something much, much better replaces it!

IT’S FINALLY CLOSING!
The peasants rejoice! I’m going to miss the convenience of rolling in here for the occasional late night necessity and the employees are great but this cancer needs to be cut off. This is literally the worst Ralph’s I’ve ever been to. The only reason they stayed in business is because there is no competition within a 5 mile radius.
The locals finally had enough and started fleeing over to the Mexican market; Sun Valley produce which is leaps and bound above Ralph’s in terms of quality and value. It was only a matter of time.
Maybe this area can finally get a real market and hopefully hire back the wonderful workers!

I must say that this Ralphs location is probably the best store I have ever been too!!! The Customer Service is 5 stars hats off to the Staff as they make the shopper experience a very delightful one!!!
The prices I seem to notice are much lower than of those Ralphs in Glendale making my stops in easier on the wallet… From the minute you arrive to the minute you leave those that come to this Ralphs will see what I’m talking about.
Customer Service: 5 Stars
Selection: 5 Stars
Cleanliness: 5 Stars
Cashier Readiness: 5 Stars

Fact, it’s silly to leave a review for Ralphs.
Fact, this Ralphs isn’t the cleanest, best stocked (AT ALLLL), or newest Ralphs I’ve seen.
Still, I had to write a review for this place because I have never received such good customer service at a grocery store. They are consistently the friendliest group of employees I’ve ever seen at a grocery store. There’s an employee named Charlena… I think that’s how it’s spelled. Anyway, she’s so sweet and always has a great attitude, even if she’s been working for like a million hours on her feet. I was amazed this one time I was there and some terrible man was being so rude to her, she was still respectful and polite, never lost her cool.
Recently, I walked in and was in such a rush. I asked where I could find frozen raspberries… and the security guard went out of his way to help me find them right away. He coulda called an associate, but didn’t and that was nice. I got what I needed and went to the register. Again, they’re just so incredible nice and courteous and treat all their customers like family. Every single customer gets a warm and sincere, genuine welcome and light conversation (not to the point where the customers in line get annoyed though).
As I was leaving the worker in the parking lot who collects the carts (a young guy… in his teens I think) noticed that my trunk was open. Not all the way, but it was open. He politely tapped my car before I drove off and asked for permission to close the trunk. permission granted.
This is the kind of «moms and pops» service I wouldn’t expect at a chain like Ralphs. Unfortunately, their inventory is not that great. I hear a lot of «we don’t carry that because it doesn’t really sell here». Well, in my opinion their customers are changing because Sun Valley is getting… well… less ghetto with all the new construction and nice condos. So hopefully that will change.

This a small old store. Nice for a quick trip, but don’t enjoy it for major grocery shopping. One of the managers is not very friendly, but everyone else in the store is very nice. It’s quite a hike to the public bathroom, thru the stock-​room, then up some worn out wooden stairs, then down a dingy hall way. Not too convenient. One nice thing about this location, is that it is next door to a fabulous donot shop. Bud’s Donuts.

I went to this Ralphs in Sun Valley, CA, to complete a Western Union transaction on 11÷9÷11 at about 6 pm in the evening. I asked a bagger if someone could help me and he called over to a manager by the name of Ron Works. Ron yelled back to me «It’ll be a while, we’re all at the registers.». That right there got me angry. How rude! Didn’t anybody ever teach you customer service!!! I started looking for a customer complaint line while I waited but couldn’t find one. I waited a few minutes more and noticed that both RON WORKS’s line and the checker next to him were finished with there customers. Nobody in line. I thought, ok, he’ll help me now. Then a customer went into Ron Works’s line and began placing his items on the conveyor belt. I expected Ron Works to let the customer now that I was next and that he’d be right with him. No such luck. He greeted the customer and proceeded to ring him up.
I approached Ron Works and asked him why he started with another customer when he knew I was waiting. He stated that he had to help customers first. I told him «I AM a customer!!!». He told me to wait 5 minutes more. I pleaded my case but he just repeated 5 minutes more.
I left and when I got to my car I figured out the customer service # for Ralphs and called. The lady was very empathetic and stated that she would forward my complaint to someone above the store level and that they would call me. It’s just about a week later and still no word. I called yesterday and they told me the «notes» say that someone would call me that day. Well, it’s the next day and still no call.
One more thing I left out. When I initially called to complain I didn’t know the guy’s name so I walked back in to get a look at RON WORKS’s name badge. This triggered an angry response from Ron. He proceeded to yell the letters of his name to me across the store while I was still on the phone with customer service!
What is wrong with this guy!!! Sorry if you don’t like helping people with the other services Ralphs offers! And corporate… I’m still waiting for my call!!! I never complain but RON WORKS, YOU’RE RUDE and you don’t know a thing about customer service! I don’t know if I’m the first, but I’m sure I won’t be the last to complain about you. And when you’re out in the cold, alone, without a job, don’t blame anyone but yourself.
Having said that, Ralphs isn’t a bad store. Ron Works is just rude.

Small store but very friendly employees. I enjoy shopping here.

This Ralphs is dirty as hell, and just reeks of «low income». Went a couple times because it was the closest major supermarket to my ghetto apartment at the time, but man am I glad I’ve got better options now.
You might think that as long as the products are the same, no big deal. That isn’t the case at this location. I’m pretty sure they receive the old merchandise from other, more privileged stores. Everything is at or near their «best when used by» or expiration dates. A couple times, I found products that were actually past those dates. I didn’t know they were even allowed to sell that stuff. Don’t believe me? Go walk down their soda aisle and look at all the busted up, dirty, torn boxes with dates sometimes half a year in the past.
The meats as well, are terrible and always have «use or freeze by dates» that are THE SAME DAY YOU SHOP.
Go somewhere else. Anywhere else.

It’s not that bad! It’s not remodeled, true, but it’s got the basics and is closer to me than the Burbank Ralphs. It’s not so different from the one on San Fernando Rd…

Ugh! This place needs a good scrubbing!
I must say the staff has always been friendly and helpful, but the store itself could use ALOT of help. I usually shop at the Ralphs in Burbank (on Buena Vista and on San Fernando Road), but I come here for emergency items only because it’s so close to home.

The Ralphs that time forgot.
I love how the security guards will follow or eye-​ball me like I’m suspect #1 or shoving food down my pants, (I’m not, I just get turned on grocery shopping), even though I come here practically everyday! It has no seafood debt, and the slices of cake you could buy at every other Ralphs are missing here. Which make Michael sad.
Because I live so close is why I go, otherwise I’d go to the one in Burbank or the one on Buena Vista. I do feel sorry for this little guy, he’s the only one that hasn’t gone through a remodel and it doesn’t appear it will. This place actually reminds me of one of those Pilot gas stations you stop at when you’re on the road and out of state, and all sorts of people come passing through and you’re looking at them thinking:
Who the hell are you? Where’d you come from? Where are they going?
or Fuck, are you serious… there’s 8 people in line and one checker and all I wanted was this orange juice and loaf of bread…

AVOID THIS RALPH’S AT ALL COSTS!
I have never seen such a dirty and outdated supermarket in the western world. Especially under the Ralph’s name. Always check the dates if you buy anything. I have seen peanut butter on the shelves 6 months out of date, sesame seeds 2 years out of date!!! Avoid all meat and fish. I have purchased this on a couple of times and it is bad. I have literally opened salmon 3 hours after purchasing and it turned out rancid. At least 2 – 3 days bad. So much for fresh daily!
I have made a couple of complaints to the corporate office. They need to close this place down. Amazing what a 180 this store is to the beautiful new Ralph’s store in Burbank.