Public Storage

I strongly recommend you DO NOT use this Public Storage location for your valuable items.
I rented a storage space from this location last spring, thinking Public Storage is a reputable chain. I was sorely mistaken. After being talked into purchasing a «mandatory» $ 12 per month insurance policy (that I did not originally want), then pressured into purchasing one of their in-​house locks/​keys (again, that I did not want, and in fact insisted I had my own), I was assured that one of the managers lived on site and all my belongings would be completely safe. Coupled with an assumption that they had proper security camera coverage on all their units — a fact I would later discover to be untrue — I trusted that my stuff was safe.
Long story short, I went on vacation overseas for several months and, upon returning to my storage unit, discovered that several boxes had been rifled through and several thousands of dollars worth of items were missing. Interestingly, the lock I had purchased from the location manager was intact, and the boxes with missing items were neatly repacked. When I brought this to the attention of the management, they insisted they knew nothing about the missing items. Worse yet, they only have outward facing security cameras and there is no actual footage of the entrance to my unit. Further, because my Public Storage-​brand lock was not broken, the insurance policy I purchased was apparently null and void and I would get no compensation for my missing belongings.
Please reconsider using this location to store your important items. They are thieves, crooks and liars.

«Thank you Elva, Property 24 526»
I started using this storage site many, many years ago… and have been pleasantly surprized to be welcomed, assisted and respectfully treated throught the years by its staff.
Over the years I have particularly appreciated Elvas friendly and attentive help. She is always professional and tactful; she is knowledgeable in the business and thoughtful in customer service. Moving and maintaining storage can be a stressful and often emotional task, even when simply reorganizing priorities in life. Elva has continually helped me feel more at ease with her practical ideas and insight when I sometimes feel overwhelmed.
I think Elva has been a great resource in her position, and I would like to thank her and the staff for all their thoughtful assistance.
Loyal customer,
Teresa Shapard

It was a good experience. Elva was helpful. My stuff is safe and secure. It would be nice if the hours were longer and that the prices didn’t rise every year.

Stopped by this morning to find a drive up storage unit to relocate from the Northridge Public storage. Gerald was very patient and professional showing the available units. Tania was also very nice and professional (ready to help attitude).
If your looking for a professional storage company then public storage is the way to go. Gerald made my moving process a very easy transition.
Thank You Gerald.

I recently moved back to the area and needed a place to store my belongings while looking for an apartment. Elza was very helpful explaining how pricing works and showing me the different unit sizes. Ask for her when you go to this location. She’s very sweet, courteous and make the process a breeze.

Wonderful customer service! Gerald was such great help with my moving process. Definitely recommend coming here for any storage need!

Gerald was so very courteous and helpful. I highly recommend this location — the grounds and the unit is clean.

Moving is never easy on back or the tears! Elva at this public storage made it as trouble free as possible in getting the paperwork and the storage shed ready for me to pack my beloved possessions into. She thought of everything I might need, threw in some special offers and helped me out to my car. Considering the circumstances, I must’ve had, «i need a hug,» written across my forehead because she comforted me with a friendly and much needed thank you hug! I also feel that this public storage is the best for the price. Only issue… I wish it were climate controlled but I wasn’t willing to fork out the money for it! High recommend working with Elva at Public Storage on Sheldon St. in Sun Valley, CA

I have had my things in storage for a few years and when I do my part (pay my bill and obey the obvious rules!), Gerald and Elva always go above and beyond to do their part. Courteous, organized, helpful, understanding… awesome. I highly recommed this location.

I received great service at this property.

This place is unsafe to store your valuable things. No cameras inside the facility only at the entrance. The space is not made of metal. Someone can break the wall and steal your things inside. Though there is an insurance as per requirement but it’s not a happy feeling your things will be stolen while inside the storage. Our things were stolen right in this storage just this month.