OnTrac

Dispite the complaints, the same women driver is parking illegally on my street. I know it is the same women who does it all the time. Worse drivers ever!!! This was on Sunday at 6:27pm in valley village, ca

Simply put, this company shouldn’t be in business. They suck. I ordered a jacket from Nordstrom and they use OnTrac. It’s stuck in their warehouse with a comment of wrong address — the same address that each and every day FedEx, UPS, and even the lowly USPS finds. Every day yet the idiot driver from OnTrac can’t seem to find it.
The problem is that they don’t return email nor do the pick up the phone so you can’t even communicate to say «hey, I’m here, try again!». Nope, nothing. Silence. When they did get back to me (5 days later), they asked for the address again (hasn’t changed). They then said it would arrive the next day but instead, they returned to sender. Maybe they read my review! Pathetic.

It’s the worst shipping company, customer service they never answer, and 99% of the time you don’t get the delivery on time.
I wish there’s zero star to give for them.

These cats are the PopCopy of shipping.

Horrible company that must be ran by Mr. Magoo himself. Every single time I see my Amazon order is going to be delivered (eventually if at all) by OnTrac I know it is going to be a drama filled order. Each time it is a nightmare of false promises or straight up lies. You can email them with a complaint, but you won’t hear a word back, you can call them just to have them blame Amazon. It is the worst delivery company next to carrier pigeon. Did you know the first CFO of Amazon was hit and killed by an OnTrac driver? Fitting little bit of trivia there don’t you think? I will no longer play around with Amazon if they are going to let OnTrac handle the delivery. I would rather hunt down what I need locally rather than mess around with what will surely be a frustrating mess of an order. OnTrac is way off track.

Same shit different day. They claimed to not be able to deliver because they weren’t able to gain access to my building. Once again I had to call, and let them know they have my access code on file along with my phone number and that the access code is on the gate itself.
The one good thing is I was able to finally find the actual Sun Valley facility’s phone number. It’s (818) 504‑9043. Now you all don’t have to wait the 4 hours with the 1 800 number the only offer you.

This company definitely steals packages. I had an order from Sephora, and they literally admitted on the phone that the driver had to have lied «or delivered it to the wrong address» because he said he left it on my steps (I have no steps! I live in an apartment on the first floor!)
There is no similar street number, and I ONLY have this issue with OnTrac. They were happy to tell me that Sephora would comp me for my package and that they don’t deal with this – basically they’re admitting they can steal and Sephora takes the fall for it. Absolutely disgusting!
How the hell are they still in business? Beats me.

If I could give his service zero stars I would.
I have two different packages from two different vendors who apparently both used OnTrac. Both tracking numbers show THE SAME EXACT TRACKING INFO AND BOTH SAY DELIVERED. Neither has been delivered. E-​mail customer service loves to email the same information over and over again.
This is not acceptable. If I wanted crappy service I’d choose USPS, at least I’d know the courier.
Where are my packages?!

If I could leave no stars I would. I cringe every time Amazon ships something using OnTrac. My most recent fiasco was a few days ago when I got a notification from Amazon that my package was delivered. I immediately looked outside and there was nothing. NOTHING was delivered. This is not the first time I have had an issue with OnTrac.

Thank you for give me a chance try Amazon Prime for free (first month). Today i have a first experience with your service. My order supposed to be — One-​day delivery.
There’s a call box next to the gate all you have to do is ring my apartment number. I also leave my phone number when i make order. So, when i was home and wait for my delivery… i got a messeg:
” The carrier was not able to access the front door to deliver your package. This sometimes occurs when carriers do not have an access code for a gated community or secure building. Please contact for next steps.“
Any call to me, any stick on main entrance…
You realy think they («OnTrac») was here? Because i’m not.

Package was delivered on day as expected but the service… I happened to be sitting by the door and could hear/​see when the package was being dropped off… Excuse me… THROWN. I know the drivers are busy but come on two or three more steps would have sufficed
Luckily the package didn’t contain any breakable items

Today was my first experience using the same day delivery service through Amazon. I needed to buy doggie wipes because my pug, ever the gentleman, peed on my neighbors sweet, WHITE, fluffy dog. To be fair, I think his stream was intended where she was also relieving herself in an effort to claim that spot as his own but alas, yes. It indeed happened and I am a forever embarrassed fur mom. So I immediately ordered doggie wipes for same day delivery (among other things) so I could leave my peace offering on my neighbors door step in the hopes that this moment could be wiped away forever by green tea scented, hypoallergenic, and natural doggie wipes.
One star for actually delivering these items the same day they were ordered. Bravo! Mission accomplished.
Minus four stars for refusing to bring it to my door step and giving my leasing office a hard time. Apparently, they refuse to deliver to our complex 99% of the time because it’s a secured complex. I’ve never heard of this before, I get packages ALL the time so this is a first.
Upon further review– Ontrac is like the «Über» of delivery services. They hire individuals contractually to pick up and deliver packages… I can see why they have 1 star reviews– especially if the majority of their delivery drivers are high school kids who could really care less than anything other than a paycheck (of course, there are exceptions). I hope Amazon switches companies, because I guess this American will just have to wait an extra day and a half for 2 Day Prime shipping instead. Rats!

Horrible delivery service for overnight shipped items by Amazon. It was a guaranteed delivery date for Friday. It is now Monday and I still have not received my item. Waiting for a customer service person takes hours upon hours. They still don’t know where my package is and when I will get it.
Stay away from this horrible shipping service. Go with someone more reliable like UPS.

If I can not give this any star… i would!
I’m a new mom and the best thing in life is having to order baby formula thru Amazon because of their same/​one day delivery.
I ordered my baby formula yesterday because I was running low so with all the «busy mom» duties I had, I had no time to run out and go buy some and with the next day delivery as promise by 8pm. I’m good with what I had left until then.
So I get a message from Amazon stating that Ontrac attempted to do a delivery but couldn’t do it because I’m in a secured building.
Really?! Is that what stopping a driver? What. he couldn’t locate my name in the call box and call me stating he’s at front?
I’ve received many mail/​boxes delivery (of all sizes) in this apartment complex and I have NEVER had any issues with the driver gaining access because 1. They were smart enough to use the call box and call me and/​or 2. They called the security/​leasing office to gain access into the building to call or leave my packages at the desk.
I’ve read many reviews left by other Unilocalers about this company and I agree that Amazon should not use this deliver company especially with a promise to deliver at a certain time/​day.
Now I have to wait till tomorrow to call Ontrac to see when my baby formula will be re-​delivered again.
And now I have to get my ass up and ready so that I can go buy some baby formula from the store!

TODAYS THE DAY! It’s the day I finally get the final part for my new PC! Expecting to see that beautiful SSD to bring my beautiful machine to life. All that stands in my way afterwards is installing my completely legitimate copy of Windows and simply picking a game from the hundreds of options available in the steam library.
Now it’s reached 12pm and quite antsy about this. No matter, I’ll just go to the gym and when I come back, surly it will be here. However when back home the package is nowhere to be found. «You’re just being ridiculous just wait a couple more hours. Surly you should be grateful for the amazing world you live in where products are literally delivered to your doorstep»
8pm rolls around and really I’m starting to worry. What if I put in the wrong address is it something that I did? They say they deliver until 9 so surely it should be here any minute.
10pm, the realization slowly kicks in. I’m not going to get my package today. What went wrong? How did this happen? Then it hit me
I’m actually dead
I died going to the gym and was hit by a car and now am in hell.
I will be in this limbo for eternity where every day is just filled with the anticipation of getting a package but the package never arrives. You keep looking at the tracking information and it only changes to tell you that your package is at another facility and is going to be delivered tomorrow.
edit: Just like a delicious triple bean dip, there are apparently layers to hell. now the status says delivered and it hasnt. Not only that but it says it was delivered to a completely different city when on top it clearly states my city as the destination. And the sprinkle of cheese on these beans is that it says it was left at gab gabriel. After wondering if thats a name for one of the fancy pots outside i googled gab gabriel and found out it was 25 different people on linked in… hmm well at least i can now grab my map and strings to find out how these clues are linked and where my ironically fast hard drive is.
Edit 2: I’ve figured it out! According to Wikipedia «In the Abrahamic religions, Gabriel is an angel who typically serves as a messenger sent from God to certain people.» You see what this means?! He is the messenger send from God to ensure that I don’t get my package! Such fast read/​write speeds are only for those in the holy land. And now I’m waiting for the claim with new egg to see where this package is! But they won’t find it because it’s gone to heaven and I haven’t!
To anyone reading this don’t use ontrac, even Newegg uses ontrac and they will either lose your package or deliver it late making your extra shipping fees pointless.
To my friends and family, don’t remember me as the weird paranoid boy that constantly opened the front door and looked around, remember me as the free soul that brought joy to your lives… I think.
Sincerely
Whatever my Unilocal user name is

Wow — 50 consecutive ‘one star’ reviews and, so far as I can tell, they are all true. This company, used by Amazon, is dishonest about their delivery times and the reasons why packages are not delivered. My Amazon Prime ‘same day’ delivery never arrived at all. OnTrac first marked the package as delivered, then said it could not be delivered due to weather conditions (on a sunny day in Burbank, California) .
Oh gosh, avoid if you can. Just awful.

Ontrac status update that package was delivered. Looked near my door and no package. Either wasn’t delivered or someone snagged it.
Best of luck Amazon primers if they’re selected as the carrier. I’m holding out hope it’ll turn up in a day or two.

Kind of the same story as everyone else.
Ordered on Amazon, for next day shipping.
I was checking consistently using the online tracking, when it said it was DELIVERED AND SIGNED for. They never received the package.
I tried to call customer service, but all they kept telling me was that «Delivered and signed for means, it was just delivered to the front door. Someone probably just stole it» … how does this help me???

In addition to their utter uselessness as a carrier (all the reviews about them lying about delivery and damaging/​stealing packages are true) they recently decided it would be appropriate to verbally abuse my wife. An Ontrac employee came to our door asking if we knew anything about our NEXT DOOR NEIGHBOR’S delivery. When she replied «no» (because we all know our neighbor’s order and delivery information?!), he became belligerent and started yelling at her, screaming obscenities.
I’ll be filing a formal complaint with the BBB this afternoon as well. Avoid these charlatans at all costs (and yes, I’ve had their drivers literally steal things before, including a brand-​new iPhone out of the box).

Ordered same-​day delivery on Amazon around 10:30 AM. Said it would be delivered by 9 PM. I wait at home to make sure I am here for delivery, since these dummies have been unreliable in the past. 8:45 rolls around, I get a text saying the driver couldn’t deliver because my gate was shut. However, if anyone had come up to my gate, I would have seen it because I was right by it all day. I quickly called customer service, and after waiting 20 minutes, was told there was nothing they could do about it and that it would be delivered on Monday.
Cut to Monday. My package arrives. They threw it over the gate, but not before apparently running it over, as shown in the picture I added to this page.
Amazon really needs to get rid of these bums. What worries me is that they just hire these random guys to drive around in their own cars and if you complain, they now know where you live, and can do stuff like this. If they aren’t mentally sound enough, they could also burn down your house or kill your cat. What a poor company.