Rocky Rococo Pan Style Pizza

The. Place was kind of clean. Never being in here before I was looking at my options and decided on a combo, asking the young lady if they have a combo or supreme pizza she just turned and pointed at the quarter full shelves of pizza. Not very helpful or friendly. Pizza was ok. I guess I’m glad at this point she doesn’t make 15.00 a hour which sounds terrible.

The establishment itself is very beautiful, but the service needs some serious work. I have tried this place several times and will not be returning. People running the cash register are never friendly, not even a warm hello has ever been said. I went through the drive through once and got breadsticks and got all the way home just to find out they didn’t give me marinara sauce when I specifically asked twice for it. The woman working didn’t say one word to me, no hello or goodbye. I’m sick of the service here, it’s pretty obvious that the employees are only there to get a paycheck and they could care less about the customers.

We have loved Rocky’s for years since it started in Madison. We were so happy when one opened in Sun Prairie close to home. We have been to this location several times and have been disappointed every time. The service is horrible, staff not friendly, barely speak to you, never seem to have single slices available and the crust has been doughy. We decided to give it a try tonight and nothing has changed. Unfriendly staff, can’t even smile. No slices ready, had to wait 15 minutes, no breadsticks either.
The dough tonight was so undercooked and doughy we did not even finish our slices. Last visit to this location. The East side restaurant was in major need of updating and new booths last time we were there but at least the pizza is cooked and staff friendly. Our adult kids have had same complaints and told us to stop going there, now we totally agree.

Boy, it is a sad state of affairs when I walk out of this restaurant and say to my husband, «God that service sucked,» and the people who walked out next to us said, «we agree.»
No greeting at the counter, clerk didn’t understand what pinot noir was, only included one piece of pizza in order when I ordered two and then, stated that only one piece of pizza was available and we were to wait.
And wait my poor husband did. His piece of supreme pizza was given away at the drive through window. After waiting 10 mins and eating my own pizza, I finally asked the busser where my husband’s piece of pizza was. He looked up and saw no pieces there (remember his piece was given away to the drive through). I said, «My husband is not going to wait forever. How about you give him a different slice. He then went back and got another piece. No, «I’m sorry it took so long, No, «I’m sorry that you didn’t get what you wanted.» Just nothing.
It will be a cold day before I go to this location again. If the manager reads this, get new help fast, train them right in customer service, and if you want to send me a coupon for a free meal, please PM me. We deserve it.

Ask the guy what they had available and he said pepperoni so I order thru the drive thru. I get to the window and said its a five min wait. I said I asked what was a available but I guess I’ll wait. So he just took my money and didn’t hand me my drink to wait.

Got Rocky’s last night and it was good as always. If you like this style of pie it is quick and always good. Staff is also always friendly and quick.

Not sure what’s up with all the lackluster reviews. This location’s friendly staff always exceed my expectations, and the food is consistently great! I’m a fan, especially since Rocky’s is a Madison original.

Ordered a large pizza as a take out. It looked great except when we got home we realized the bottom crust was not baked. It tasted bad. I tried to bake it longer in my oven, but it still gave us a stomach ache. Even though our first experience here was good, not sure if we will be back. I just never feel very welcome here and I haven’t heard good things from others regarding the quality of the food.

This location left a lot to be desired. That really surprised me… The first thing that REALLY turned me off was the fact that I ordered cheese with my breadsticks. They charge extra, no big deal… I get my food and they didn’t include my Marinara sauce that automatically comes with your breadsticks. I asked for it and the lady seemed a bit put off that I wanted my Marinara too.
Listen, if you’re going to play games and only offer one sauce with the breadsticks, DONT CHARGE EXTRA! Jeeze.
I can’t say I plan on going back to this location, NO WAY.
I’ll stick with the Rocky Rococo on Madison’s West Side. Sorry you got a dud Sun Prairie!

The service at this location is insulting. It’s very, very poor.
The product is good, if you can get past the clerk making you feel unwelcome.
My advice would be to check and see if the blond woman is working the counter, and if so, go somewhere else.
Like anyone who grew up in Madison with Rockys, it’s always been a favorite. Just don’t go to this location.

New Sun Prairie location.
Expected a little more fanfare for grand opening but there really wasn’t anything.
No opening deals, fun, nada.
On top of that they forgot to take our pizza to our table.
Still. Rocky’s has a place in my heart having had lots of memories eating at the other stores.
:/​