Mike’s Sun City Unocal

As others have said before me, I wish I could give ZERO stars. My radiator broke down recently. Thanks to my insurance, I have towing coverage. They dispatched the towing company, which is Mikes — now Sun City Exxon — and said that they would call me shortly to let me know when they would head over to me. I originally wanted to be towed to Midas, which was about a mile from where I was. I waited and got a phone call from Ray, the owner of Sun City Exxon. He let me know that the tow truck was on its way over and he also let me know they are also a repair shop and since I towed with them, I would get a FREE diagnosis on my car. With that being said, I happily agreed to be towed to their facility.
We get there and Tom, a manager looks at my car, tells me someone will call the following day with some prices as I arrived late in the afternoon. The next day, I get a call and am quoted $ 1400 for my radiator and other things that I did not want/​need. They said I needed an oil change which made me weary because I recently had it changed. They took of what wasn’t necessary and dropped the price to $ 1200. However the next day, Tom calls again and says the price stands at $ 1400 without adding anything additional and I said I would have to discuss with my boyfriend and get back to him. Decided to go with someone else with better prices and could tow my vehicle from the Exxon to his facility and so I let Tom know, he said he would make the arrangements. We get off the phone. Ray then calls and tries to reel me in one last time. I politely declined and he then says that my car can’t be released until I paid $ 150 for their diag. Which was supposed to be free. I tried to fight it but it was just not worth it… They don’t honor their word and they saw me as a gullible young girl who doesn’t know better, wanted to just take all my money. So disappointed since they were so nice at first. They left my car in worse condition than when I arrived. Do not go here.

If I could give no stars, I would. DO NOT TAKE YOUR CAR HERE!!! For starters, my husband is a mechanic and had all the parts they needed, but they wouldn’t take them (even though they were brand new). Charged $ 100 over the actual price of the parts plus $ 96 in labor. THEN, they «fixed» the problem for $ 400 and not even a week later the car took a shit again. I called to have them tow it back and Ray said that we would have to pay (which I’m not going to pay for — since this problem should’ve been fixed in the first place.) They overcharge and they are a horrible horrible business. Please, do NOT take your car here!

Don’t trust them! (Now an Exxon, dba Sun City Union, Complete Auto Service) I took my vehicle in and they said I needed a bunch of work done (over $ 1,000 worth). They looked at things I didn’t ask them to look at. Then when I refused the work they said I needed, the owner (Ray Sanchez) got mad, charged me for the labor anyway, and wouldn’t give me my vehicle back until I paid every penny. Including a «shop supply» fee that he never mentioned up front. The next day I took my vehicle elsewhere and was told that almost all of the work this shop suggested didn’t need to be done and that this shop had over tightened my brakes so I was «riding» my brakes all the way from one shop to the next (17 miles). This wouldn’t cause me to crash, but would cause my brand new brakes to wear down too fast, not to mention kill my gas mileage and over work my engine and transmission. I wonder how many senior citizens in this community get ripped off by this place.

For starters, this review is written by a mechanic. I have never seen such poor service, incompetence, and lack of willingness to fix a problem until coming to this shop. Horrid communication between staff and customers. They fixed my original issue but in doing so they created a new one which was no less serious and took them months NOT to fix. Instead, we bypassed the problem which considerably decreased the value on my vehicle and even that solution was carried through incorrectly. I literally spent thousands of dollars for them to do nothing. To add insult to injury, they were incredibly disrespectful throughout the process. Do NOT bring your vehicle here. Had I been any less knowledgeable about vehicles I would have paid them considerably more and still be left with a non functioning vehicle. At the very least, I should have been completely refunded and again, this is coming from a mechanic. I gave them ample opportunity to remedy their mistakes and time and time again they failed to do so. They are an absolute disgrace to the industry. Had there been an option, I would have given zero stars.

I see that there are some really negative reviews on this place, however that was not my experience. A friend and myself were supposed to be making a turn around trip to AZ. On our way home we had some problems with the car. We were towed to another repair shop (Because they were closer) that place replaced 1 tire and rotated the others. As we paid, we were given a list of things to have checked out once we returned to California. We were told that 2 women would make it home safely. You guessed it, we made it from Dysert to Bullard! It was then that we were towed to the Exxon on Bell Ave. as soon as we entered the building, we were given cold bottled water (Of course it was hot. July in AZ?). Tom, and the whole staff was very accommodating. The problems with the car, was the same things that the other shop told us could wait until we got back to California. I’m in the customer service industry, and I have to say, that theirs was the best I’ve seen in a really long time. The car was ready when they said it would be, and we made it back home safe and sound. Thanks guys!

We love Mikes! Don’t let the name on this review fool you. It is Currently Sun City Exxon. Our first fortunate visit was when it was Sinclair. Nevertheless, we love this Station. We just moved a couple of miles from Mikes in Peoria. We have two Mercedes. One 1974 Diesel, and a newer, 2004, SL 500. The ‘old girl’ as we call her, had the clutch go out at an inconvenient time (just moving, finances tight). We had the car towed literally across the street to a German auto repair place. We were STUNNED by the estimate. We asked if they would install parts we furnished. They gave a flat no. We called to have our car towed again. This time the driver suggested Mikes. They looked it over and cut the price in half. The car was up and running in no time. We feel confident in their knowledge. Tom has experience working on each of our particular models. We have since had some minor issues with the old girl. We are so grateful for Ray and Tom. The car needed brake work. They ordered and replaced the brakes. Once we came home, drove the car for awhile, we had a nagging feeling that they were different. We took it back, and they found that the parts they ordered happened to be faulty (there was no way to know that until we drove it). They kept the car and made it right at no additional cost to us. She has perfect brakes now. We are planning to return, after vacation, to have a new alternator installed. It’s an old car… Things are falling apart from age. We were quoted a modest price for the part and labor. In addition, we recently took the 2004, and enough oil, a new filter to have them changed before a trip to WA. We were extremely blessed when Ray had his mechanic perform this service, at no charge. These are good people. They are always busy, but that is a really good thing. The best thing that has happened to us since moving to Peoria, was when the tow truck driver suggested Mikes. We are loyal! Highly recommend these folks.

Don’t of anything come to this place. It is a no good place to take your car for a fix. My car die and I thought it was just battery but the tow truck guy brought my car here. And I told them to look at it and see what was wrong. And then 2 days later Tom Bremigan called me and say that alots needed to be fix and to get the car start and I ask him how much he say roughly between 2800 $ to 3100 $ I told him no thank you and have a tow guy tow back to the house. My husband friend looked at the car engine it needed fix but not that much, and be was able to fixed it got less than 400 $. So if you think of have your car fix here think again they will jack you up. No thank to this place will not be coming and will tell people I known this place is NO GOOD!!! SCAM!!!

Please don’t go here. My truck got towed here after it stopped on me. The new owner Ray Sanchez said they would diagnose it for free. So they called me the next day and told me they need to replace the throttle body and the crank pos sensor my husband was going to take care of the throttle body. He said diagnostic would $ 120 and if they fix it they would deduct that of the total. Well I had them go ahead and replace the sensor and it was going to be $ 138.12 part and $ 144 labor plus $ 10 shop fee and $ 8.98 taxes. So I told him out the door is what? I calculated $ 181.10 and he put me on hold and came back also with that price. I got there the next day to pay and it was $ 301.82 I told him that is not what we discussed over the phone and he started yelling and raised his voice where I had to get a little loud just so I can say anything. He didn’t even take into consideration that’s that my 8 year old son right next to me. So we went thru the numbers and he said no he didn’t say that and said he can take it out if I didn’t want to pay so I told him to take it out and he charged me the $ 120 diagnostic fee +$ 10 shop fee. I payed it and they took part off and brought my truck back. My husband and I heard the same thing and he said he didn’t say that price. He yelled in front of other customers and as a new owner he should have stuck to what he said. Well my husband just fixed the truck and guess what nothing by the sensor looks disturbed. Usually when someone works on a vehicle its clean or surrounding area is disturbed also. Plus some bolts didn’t even get tooken out and you need to to get that part. So imagine if I payed for the whole thing and they didn’t do nothing. Please take it from me they are scam artist and I feel bad for all the older people that take there vehicles in. Please don’t take your vehicle here.

Please ppl, listen when I tell you not to trust your car with these ppl. My battery died and my insurance company used this company to tow my car. The driver was extremely nice and offered their repair shop for a new battery and I agreed. After we got there I was told I needed a new alternator. When they told me over $ 600 close to $ 700 for everything. I called my dad and told him and when I told him the name, he quickly told me to get the hell out of there. He said this place will try and burn you. So I left. The next morning I called another tow company to take my car to Liberty Buick. I get a call back from them because they were making them wait a ridiculous amount of time to release my car. The guy at mikes called and was quite upset that I decided not to let them fix my car even though the day before they said they would work with me paying them. I think they knew that was a ridiculous amount of money. However, after a 2^nd attempt, the tow company got my car and took it to Liberty Buick. Two days later, Liberty called and told me all I needed was a new battery. I didn’t pay over $ 150 for that. Mikes was going to take me for my money. Do not trust your car to these ppl please.

They did fix my car but I found out later I was overcharged probably $ 200. Was that cause I was a woman?
My fella had his car repaired and they did a good job, BUT they put an item on his car which will require him to have another $ 1,000 repair. He is really unhappy.
I thought they did a great job till all this came to the front.
ALSO, they seem to have lost their affiliation with AAA which seems suspicious. WHY would AAA drop them???
Guess we are not going back there.
Really NO BUENO!
Update: The car my boyfriend spent $ 3K on there to fix last year that Mike’s claimed would last «forever» if he would just fix some things now has soooo many leaks it would be another $ 2K. He’s just chucking it and buying a new car.
However, either Mike’s doesn’t know car repairs – which I seriously doubt – or they are so greedy that they blow smoke just to get your money.
Well, Mike, you got our money, but you lost 2 good customers… REALLY NO BUENO!
More disappointing because we thought Mike’s was a good shop and had used them for a number of years… soooo disappointing.
UPDATE: OMG! Someone just pointed out all the horrible reviews on Mike’s on Google and also all the complaints he has with the BBB! If we had looked there before taking any car to Mike’s we would never have let them do any work at all. Wow… they have alot of complaints and horrible reviews… beware!!! I think I see what another auto shop (not a repair one, tho, so they are not a competitor) told me when they said AAA dropped them. I see why now.

It’s always good when a mechanic starts the conversation with «you got lucky.» My car’s AC stopped working. Fortunately, it quit in March, not July. Took it in for a diagnosis fearing the worst. Just got my tax refund and I could see it evaporating as I arrived at Mike’s. Even though the parking areas were full, they checked me in right away. After a quick look, the car was moved outside a service bay to have test equipment connected. All of the Freon was gone. After half an hour, the mechanic let me know a valve had failed allowing the gas to leak out. Cost for the new valve — $ 1. New Freon — $ 100 (thanks EPA). Add an hour labor charge and I was on the road with a working AC in less than two hours. Fast, friendly, expert and did I mention fast? Way beyond expectations. I hope to not visit often, but will definitely visit again the next time repair is needed.

The battery died on my car and after I got a ride home — with the keys — Ford had Mike’s tow the car.
As I had the key, the driver made a special «out of the way» trip to my house to get my keys. I could not be more pleased with the professional, friendly and courteous attitude of the driver and the people.
I highly recommend them.