Florencia Pizza

I wish I read the review from Sascha R. before I came here. We walked in at 7:20 (40 minutes before their «closing time») and they refused to do anything but a takeout order. Yes, really. A bad sign but I really wanted a chicago-​style deep dish so I ordered a pie to go. They charged my card immediately. It’s a 25-​minute wait for the pie and at some point my girlfriend needs to use the bathroom. They refused to let her use it. No explanation. No apologies. Just four employees and us in a tiny little hole-​in-​the-​wall restaurant and a tense stand-​off over usage of the facilities. Honestly, it seemed like most of them felt guilty about it as they did the look-​sheepishly-​to-​other-​person-​with-​more-​rank-​than-​me-​cuz-​im-​ashamed-​to-​tell-​you-​that-​you-​cant-​use-​our-​bathroom move. The chain ended with an older woman who I’m guessing is the same older woman mentioned in other reviews. I will give her credit, though — she’s really good at the looking at you with disdain thing. So much so that I lost my appetite and cancelled my order. Alas, I still have to deal with following up with the credit card company to make sure the charge is backed out.
All was not lost, though, and this story has a happy ending. We ended up going to Little Sicily about five minutes away and had this:

This is a great pizzaria. Service is as prompt as the line allows. It’s obvious that. the place is full of long-​standing customers. We will return because the pizza was generous and delicious. This was our first visit but it won’t be our last.

I have never dealt with such poor customer service and rudeness in all my life. We came in as a large party, ordered a lot of pizza, spent a lot of money, and at 8pm on the dot the mean lady at the front started passive aggressively YELLING «Everyone get out! We are closed! I want to see my family!» The pizza place is listed that it is open until 8pm. Which means the kitchen closes at 8pm. And then people eat and chat like a normal situation. And leave. But at 8pm she decided she was closed and kicked all her customers out! I said «you are being rude.» «She said I want to go home. We close at 8.» I said «then you should list closing time as 7pm. Give customers a chance to finish their meal and enjoy their mealtime. She then yelled to everyone again «get out!» Another customer said to her «if you want to go home so much, quit.» She said «I will with customers as horrible as you!»
It was beyond rude. This woman’s vitriol towards everyone in the place was palpable. She should never be working in customer service again. She even rushed out a man in a wheel chair!
Not to mention the pizzas was totally mediocre.
Never go to this place!

Love this neighborhood eatery. All my guest and family when then come to visit insist on eating here at least once during their stay. Best food ever, owner is friendly and comes to greet people when he is not in the back preparing the delightful scrumptious items on the menu. So glad we have this bistro in our community

The worst customer service I’ve experienced in a long time. The manager is anything less than helpful and does not care at all about their customers.

Just picked up a large deep dish pepperoni, the toppings (cheese & pepperoni) were sufficient amount. The crust was baked just right, but the sauce really had no flavor, to me it seemed like a water down tomato sauce. Other than that the pizza was good

My wife and I love Florencia Pizza, especially the plump, tasty wings which are BAKED instead of fried. We’ve ordered a little bit of everything on the menu and have never been disappointed. The sandwiches are delicious, salads fresh, and pizza toppings are outstanding. You won’t be disappointed. The only downside is that you have to order at the counter, because they do not have waitress service. Given the great food, I can give up the waitress.

Well for a long time I only had there pizza and I enjoy them every time. I had some friends show up and they wanted to go out to lunch. I suggested we go to Florencia Pizza because of there pizzas. Once I was there, I decided to try something else. I had there Meatball Sandwich. It was a great sandwich. Now I am waiting for some more friends to show up so I can go there again. I really don’t like eating alone at a restaurant…

I love Florencia’s. I used to go pretty often, but was reintroduced when I started a job down the street. I have a whole new appreciation for it now that I know about their great lunch specials. Their lunch slices are actually two slices from a medium pizza, so getting just one slice is REALLY filling!

Pizza is saturated in grease… methinks NOT!

I forgot what real pizza tastes like thanks for reminding me! Excellent! Also. Quick. When the server is so friendly and attentive sometimes that it feels flirtatious, that is good customer service. Thank you for making me feel like you actually wanted my business. I’ll be back!
I called in for my pizza and even that experience was good!
Thanks from your new regular!

We have been getting pizza’s here for years. You can’t beat them. They make pizza’s like they made them 40 years ago. Delicious.

Consistantly good food. The pizza is the best! Salads are large. Small, quaint, busy place. They are packed every Friday night. Get there before 6pm or you won’t get a seat. When the snowbirds are in town there will be a wait. They also offer take out.

Moving here from Chicago I didn’t have high hopes for pizza. There were actually several strike outs before I stumbled upon this little gem. The pizza is as close to Chicago style as I have found. Thin crust or deep dish. Good toppings. Not those nasty turd ball sausage pieces. The salads are amazing too. I highly recommend. This is my go to pizza place.

Went here based on Unilocal.The deep dish pizza was really crispy and delicious. The greek salad was pretty good also. However, the ambiance and service were odd. The lighting is bright enough to violate interrogation guidelines in most 3^rd world countries. Also, it is critically important to note the time you are eating; they close at 8pm. This means that if you get there at 7:15 and are still eating at 8, the staff will be turning chairs upside down, sweeping, and grabbing any dish that you are not holding onto. I definitely recommend the pizza but dinning near closing time is not a great experience.

Really good pizza and the Greek salad was giant!

Small pizza place serving pizza true Italian style. Got half meat lovers style and half Hawaiian. Both were great and one of the best spots for pizza around. Definitely going back next time I’m in AZ in the mood for pizza.

Good pizza at a reasonable price that’s NOT a chain! What more can you ask for? Service is good and the pizza is great. The only downfall is that you have to deal with the Sun City-​ers which makes visiting the restaurant annoying. Beyond that, the restaurant itself is clean and simply set up and the food is very good.

I have turned my nose up to all deep dish pies offered to me in the past. I can only make the assumption that at some point in my solid food eating life, I ate the wrong deep dish! This is by far thee best pizza I have ever eaten! Next stop Italy! Only fair to assume that pizza is better there.
The dough is key, and they served me the most perfectly baked, melt in your mouth, flaky crust! Next the sauce, it actually tastes like fresh tomatoes were just crushed that morning and I’m hoping they were… Amazing! I also had a salad with homemade Italian dressing served with a slice of freshly baked bread. Dressing was also excellent. Soups (homemade of course) are also available. They were serving Italian wedding soup, my favorite, but I passed and went for the salad. As we were finishing up I overheard a women telling her friends that she comes in to the pizzria just to have the soup! That’s it, I’m coming back next week!
I will be bringing everyone I know to this little piece of Sicily hiding in Sun City West, Az.

I have to raise this review of mine to five stars. I went here again after a year absence, and have to tell you… Florencia’s still rocks and it is even better than before!
The up and comer in town was Rosies and now they are off the grid. But Florencia’s is still here and still making GREAT pizza. Loving the pepperoni and sausage thin crust!
ENJOY!