Overlook Hospital

I’m writing this review for anyone who may be suffering from a mental illness and is thinking about going to the ER to be evaluated. I went to Overlook after experiencing a horrible stay at Mountainside Hospital for anxiety and OCD. Mountainside made me considerably worse as they did not provide the proper care that I needed and I unfortunately needed even more help and so I went to the ER at Overlook to be evaluated.
I was admitted and surprisingly I actually enjoyed my stay there. The hospital staff is exceptionally caring and they have a variety of activities for patients to do during the day including animal therapy on certain days. The patients are average people who are going through rough times. No one is going insane and having to be restrained. It’s not that kind of place.
The only complaint I have is that the social workers who come in can be a little condescending. However, I’ve experienced that in other places as many unfortunately do not have the qualifications to provide proper care towards the people who they are supposed to be helping. Overall, it’s a good place for short term treatment.

I tossed around giving them a 3 or a 4 star review. Ultimately I decided the 4 as my positive experience outweighed my negative. I was scheduled for a same day surgical procedure. My husband and I were greeted right away by a super friendly women (forget her name) who just got back from Vacation. She showed my husband how he can use the ID she provided him to track my progress on a monitor in the waiting area. The waiting area was modern, clean and very comfortable. Nurse Mae came and got me within the first 15 minutes. She assured me they would bring my husband right back after prepping me for surgery. Which they did follow through. The room I was in was very cozy as far as hospital rooms go. I was constantly being checked on and I had not even had my procedure yet.
In recovery I had another great nurse who made sure my pain level was okay and I wasn’t experiencing any problems. I was brought to 2^nd recovery where I had another great nurse. She sat me up, got me cozy and called my husband in. Than she went to lunch and that’s where it becomes a non perfect review. This next nurse Ann seemed like she did not know what she was doing. The doctor forgot to write me a rx for pain meds so she started talking badly about him. Next she told me call the office to track him down. Next when going over the discharge instructions she couldn’t read the Drs writing and said oh you will have to call him if you don’t understand. Never even once asking for another nurse to help with the Drs writing. I have been in the medical field for over 12 years. I know that sometimes it’s not the best but clearly Someone with experience could have read it or at least asked someone else. I was cleared to go home and she said I will call you a wheelchair and had my husband go down to get the car. I waited 10 minutes and no one, another nurse walking by said honey your still here let me check on this for you. No one called down for a wheel chair in the first place or at least that was claimed Unless someone forgot about me. The nurse decided to take me down herself and used a wheelchair that was in my room already. When I got in the car and we started driving I called the Drs office immediately regarding pain meds since I live an hour away. She contacted the dr who was still at the hospital and asked us to return for a rx. You can’t call in narcotics so they had a prescription at the wrong desk. If nurse Ann would have cared Alittle more this hospital would have been given a 5 star, which it clearly needs by reading previous reviews.

Worst place EVER, seriously ever. If you aren’t dying this place will make you wish you were. Been in the ER for over 24 hours, have yet to be examined by a doctor, nurses are rude and refuse to make eye contact; at this point all I want is transferred to a new hospital and even getting that is extremely difficult and time consuming. This place needs to be closed down; seriously a disgrace. Everyone who works here appears to be unorganized, lazy, and lacking basic human decency. If you have the option DO NOT COME HERE. And if you are in a real emergency risk the potential complications of taking a few more minutes to get to a different hospital bc it might end up saving your life.

Emergency room wait horrendous