Burger King

WOW. I just waited in the drive thru lane for what felt like an hour (was really like 20 min) which is still insane for a «fast food» drive thru. There were only 2 cars ahead of me and all the while I’m waiting at the speaker waiting to be greeted and asked for my order but instead, NOTHING. Not a hello, I’ll be right with you… Sorry for the wait. NOTHING in the whole 20 minutes I was there. Why didn’t I just drive off, you ask? Or even drive up to the window to place my order? Because I was stuck in a one lane drive thru with no way out except for driving straight through past the pick up windows, where 2 cars were waiting-​again for TWENTY minutes for their food… Clearly the person at the drive thru window was brand new (or so I hope) but the fact that there were so many cars behind me waiting as well and no one was there monitoring this employee or helping them out is what’s crazy to me. Make sure your employee training is extensive and thorough and don’t just throw someone at the window when they don’t know what they’re doing! I really dislike leaving bad reviews for places but WOW lol this was a seriously ridiculous situation and I’m amazed that management allowed this to happen… Needless to say, I waited that long and didn’t even leave with food in hand lol so I drove next door to portillo’s instead…

Good fresh burger and nice friendly service.

Stopped in to order lunch. I was the only customer waiting in line (inside the restaurant). After 7 minutes of being completely ignored, I realized they were too busy to acknowledge «dine in» customers, and I decided to leave. Never stopping in there again. Sent a letter to ownership, and completely ignored. This investment group owns many BKs in the Chicago-​Metro area. Not surprised with the lack of POOR customer service.

I really don’t think I need to say anything except that I was stuck in their drive-​thru for over 50 minutes (not exaggerating, not joking) and didn’t receive any food. 1 star is excessive. But because I’m such a nice Unilocaler and I want you to believe that my experience was truly as horrible as I say it was, I’ll elaborate. We pulled in to the drive-​thru around 12 am, along with 5 – 6 other cars, coming from the B96 Summer Bash. Like the other cars, we were filled with a ton of hungry, cranky, sleepy pre-​teens/​teens.
Their drive thru was broken and there was NO sign indicating, so everyone of course hopped in their line (which is impossible to exit once you enter) hoping to grab a quick bite to eat. After about 25 minutes, we get to the microphone ordering area (still no sign indicating the drive thru is out of order) and we’re waiting. and waiting. and waiting. Finally, the girls in the car ahead of us scream back to us to tell us it’s not working.
50 minutes later when we get to the pick-​up window, we realize that everyone is placing their order there and the SINGLE EMPLOYEE they have on duty is cooking and preparing the food (and taking his sweet time doing so). Unfortunately, when we got up to the window, he didn’t even open it up to apologize for our wait and say he needed a minute to clean up or take care of business… he just left his window closed and left us sitting in the car for 2 minutes before we finally said SCREW IT and drove off with NO FOOD. What a freaking nightmare!
Not too often do I hope/​think that my reviews will be read by management somewhere, but I seriously hope Burger King management reads this and understands what a nightmare last night was. When we drove away there were still cars wrapped around the drive-​thru, entering the same fate that took us 50 minutes to escape.

This Burger King sits right at the busiest corner (On Harlem and Archer) in Summit, IL. Getting in and out of this Burger King is horrible. There are cars and trucks always blocking the entrance.
I stopped eating at this Burger King and all other Burger King’s after so many bad meals. When you order a soft drink, they give you around 90% ice instead of soda. The fries are always hot but never enough for the amount you pay.(I read that most profits come from soda and fries)
The beef is either not fully cooked or too dry from sitting around in heat lamps. They place the beef on the buns and microwave them together which makes the buns soft and soggy. The lettuce is always old and the tomatoes are always soggy .They use every part of the lettuce and tomato. Someone should tell them that the ends of the tomato should be thrown out and that lettuce that is wilted should also be thrown out.
Thank you BURGER KING for thinking about more profits instead of customer satisfaction!

Its open late with fairly fast service. Use the drive through and avoid the typical corner street vendor lurking in the area. What more can you say about a 100% all beef patty lettuce and sauce on a sesame seed bun that has not already been said.

Their dollar chicken crisp sandwich is what keeps me coming back. Their drive through is all right, never really sat down in there. The time from order to food is typically around 3 minutes and you can get ranch dipping sauce or whatever without a bat of an eyelash. I love my extra freebies.
I knock it a star for the bums that are typically corner. I feel bad for these guys/‘mother of six’ with a folder, but begging by a Burger King when your brown paper bag hiding your booze from Joe and Frank’s does not get you more sympathy from me, just makes me roll up my windows and not make eye contact.
Going westbound on Archer outta here round 4p-​7p can be tricky since people block the driveways.