Waxing Poetic

This review is solely for purchases made online.
I fell in love with Waxing Poetic when a girlfriend of mine bought one of their necklaces and charms from Sweet Surrender, a local bakery. I knew I had to have one of their initial charms. Now that I’m a part time working girl, I decided to buy the charm I had always been wanting. I went online and found that a lot of their charms were 50% off! That’s a plus for me because I usually don’t buy anything that’s full price. I also had a 15% off coupon code for signing up for their newsletter and they were offering free shipping with a $ 100 purchase as a Mother’s Day special.
I decided to not only buy myself a charm, but one for both of my boys’ teachers, one as a birthday gift for a friend, and 2 Mother’s Day gifts. I decided to get ground shipping because it was free. It said I would receive it in time for Mother’s Day, but guess what?! I got my purchase TWO DAYS LATER!
I love the quality and design of their products. There’s so many items to choose from. I can’t wait to add on to my collection. The only thing I was not happy about was that every item did not come in its own box. It didn’t matter if mine didn’t come in a box, but I bought 5 gifts and I wanted a box for every item I purchased. The online store doesn’t provide the boxes for every purchase, but if you go into a boutique or store that sells their products, they give you a box for every purchase. Seems kinda weird. But, not to worry, my girlfriends kindly came to my rescue. I received two boxes in my order for my 6 purchases, I had a box, and 2 of my friends were kind enough to each give me one of their boxes. Those are true friends! Problem solved!
I’m planning on taking a trip to Summerland so I can see their shop. I can’t wait!

I’ve shopped at Waxing Poetic for years, (long before the brick and mortar in Summerland).
I’ve purchased multiple pieces for my self and my daughters. And I’ve referred lots and lots of people. Needless to say I love the jewelry. But after spending 10 minutes in the store with Elizabeth (I think that was her name), I have no desire to purchase another piece of jewelry from the website or set foot into the store again. Sorry.
I’m an adult woman — please don’t patronize me. Please don’t blame the salt air (I don’t live by the ocean) for the tarnish. In fact, last time I was in the store they out right replaced my daughters chain because they said they had had issues with the silver from the suppliers.
Maybe educate all your employees so they aren’t giving misinformation? Or maybe just be nice?
Yes, I purchased a polishing cloth and yes my necklace sits here half dull because certain segments of the chain have lost all luster. Sad.

Love this store! I was lucky enough to stumble upon this place on my recent trip to santa barbara. I stopped in summerland just to see what it was all about, such a quaint little town. Waxing poetic is an amazing store, beautiful jewelry and super friendly and helpful staff. They are so fun, Ellie the store’s manager made me feel like her best friend instantly. If you find yourself in summerland definitely stop by.

This is the cutest jewelry store I quite possibly have been to! From the location, décor, the products, and the service; Waxing Poetic really provides a fun and unique jewelry boutique experience. I walked into WP just over a year ago and was impressed with the quality and variety of their chains, and the intricate work put into their charms. I seriously LOVE their chains! I have been helped by Ashley, Anne, Summer, and Ellie and these ladies are a strong team! They know the product, listen to what you want/​looking for, and work with you to create a truly special piece that is unique, special, and looks awesome. Needless to say, I have quite the WP collection and I cannot wait to see what they will be coming out with next!
Thank you, Summerland WP Ladies!

I found Waxing Poetic on Pinterest. I used their website to research the pieces I was interested in, and called the first two retailers nearest me — both were no longer doing business with WP. I called WP customer service line, and, without apology for their outdated website, their best suggestion was that I drive 90 miles each way to their Summerland store, which I did. I selected 6 charms, a holder and asked for their recommendation on a chain to go with it. I knew the prices of every item except for the chain (Medium Rolo Chain) based on my earlier research. I was not told the price of the chain — but was charged $ 279 for a 36 inch «discontinued» item — only discontinued for the particular length I was purchasing. Per their website, other Medium Rolo items: 7 inch bracelet $ 9.43/inch, 16 inch necklace $ 8.25/inch, 18 inch necklace $ 8.06/inch, 24 inch necklace $ 6.96/inch — all prices getting progressively lower per inch the longer the length. So imagine my surprise to be charged $ 7.75/inch for the 36 inch necklace?! I was fairly certain a mistake had been made, that the clerk entered $ 279 but meant to enter $ 229 ($ 6.36/inch, which would be in keeping with the above pricing trend), but couldn’t prove it, because that particular length is not listed on their website. I called, and, instead of an apology, I was given a string of implausible «explanations» that indicated a lack of basic mathematics and precious metals pricing combined with a disregard for consumer intelligence. Bottom line, they charged me what they wanted, because they could — I can’t prove (except by the above logic) that the price I was charged was inaccurate. I brought this to Ellie’s attention, and she declined to address the math in a straightforward fashion, but indicated that the 20% off sale they had that day covered the discrepancy — but ignored the fact that the increased price on the chain wiped out the 20% off on the other, less expensive items, such that I paid what I would have paid had their been no sale. To mark up your price on one item in order to cover a 20% «discount» is not just wrong, it is bad business (because there is Unilocal,and I can warn others). They sell a nice product, too bad their tactics are so disreputable.

Cute store with beautiful pieces and extremely helpful sales staff. A «must stop» in summerland.

What a great place to shop! I always find a unique and beautiful gift, or treat for myself. And everyone here is so helpful!

I love this brand and this store. The staff understands the products and they are very helpful. I see lots of things I like, but I am terrible at picking out what is right for me. The girls are great at mixing and matching chains, charms, and bracelets for me. I wear just what they put together for me and receive lots of compliments. Several of my friends from Chicago have visited the store on west coast trips. The store is small and can get busy, but stick around and wait for awesome personal service. A cup of coffee or a glass of wine from the little restaurant above the store is a pleasant addition to the Waxing Poetic experience.

I love this store and the people love the gifts i get for them there. Ellie is always super helpful and helps me tease out great pieces for gifting.

I went into Waxing Poetic for the first time today. When I walked in the sales clerk was on her cell phone. That should’ve been my sign to turn around and walk out the door. I was unfamiliar with the product and found her «service» to be rude and full of attitude. Some of the stuff is kind of cool, some terribly boring, all over priced.
I won’t be back.

Waxing Poetic has the best local jewelry! I get compliments all the time! Go see Sunshine.

Go see Ellie… Encouragingly Patient! Of course, Waxing Poetic jewelry always rocks.

This is the kind of little boutique jewelry store where everything they have is something perfect! They have wonderful necklaces and bracelets that you’ll love for yourself, but my favorite thing is always finding a small, very affordable bracelet with encouraging and poetic words on it. I always buy a few for friends upcoming birthdays or no reason at all and everyone is excited when they see a cute little Waxing Poetic box! My daughter wears her little wrist bracelets in multiples! Love love love this place!

I love their jewelry! Beautiful silver chains and charms. I’ve purchased many as gifts for my sisters and friends. I have a few charms that I love to wear, and my husband knows just what to get me because they keep a wish list on file! Very helpful staff too.

Not only does this amazing store have fabulous things… everyone that works there treats you ;like family!!! One of my all time favorite shops!

Not only is the shop beautiful, it is full of unique, quality, and very special treasures. My friend bought me a sterling and bronze chain, and I outfitted it with gorgeous crosses –I wear it daily and receive constant comments,. I feel like a gorgeous 21^st century Druid! I cannot wait to go back for all the sweet women and girls in my life!!!

LOVE Summerland boutique … going back tomorrow to buy some more charms!!! See you there :)

I get compliments all the time on my jewelry from Waxing Poetic– love it!

I love our Summerland Waxing Poetic store! I have purchased gifts for many here (and even some to-​me-​from-​me as I like to call them). Whenever I need to satisfy my guilty pleasure, I head to Waxing Poetic.
Deborah Schwartz

Love the quality and the price is reasonable. Very happy my friend introduced me to this store.