Enterprise Rent-A-Car

I rent from this location all the time and usually have good service. It is a small location, and not typically well-​staffed but I don’t have issues getting ahold of them by phone. The main guy Johnny will usually have the phone forwarded to his cell if he needs to go pick up a client or will call me back within 15 minutes. I’m usually in and out really quick because he has the car ready for me. Again, small location, so not always many choices for vehicles, but not having to wait for the car and great service from Johnny keeps me coming back.

Horrible staff, horrible experience.
I had rented a vehicle from a DFW location. I had a flat in Sulphur Springs and the spare was leaking once it was aired up. I thought the sensible thing to do would be to exchange the vehicle for something that would get me home without having another tire go flat on the drive home.
When I arrived at the enterprise location, there was nobody there. Somebody at the body shop gave me the managers cell phone number, so I called him. He said he’d be back shortly, which ended up being about fifteen minutes.
I explained what I needed (I had called the location I originally rented from and they gave me the info to relay). The gentleman seemed put out that he had to deal with it, and said he had to inspect the vehicle.
After several minutes, he claimed there were mysterious dents on the roof, then told me he would have to file a damage report and ding me for repairs, or I could attempt to get home on the leaking tire and handle it there.
Once I arrived at the original location, they confirmed there were no dents and accommodated my needs.
I will NEVER do business with this enterprise location. I’d rather take a Greyhound bus than to deal with this poor customer service again.