Hampton Inn & Suites Suisun City Waterfront

We stayed at this hotel because it was only a few minutes away from the Jelly Belly Factory. We checked in and got our room key. The room key lets you in to any side of the hotel. It was a really nice hotel that I would give 5 stars to, but our room had a faint smoke smell so that is why I am taking 1 star off. I didn’t think it was too bad, but in the middle of the night I woke up with allergies (I am allergic to cigarette smoke) We stayed at a bunch of hotels and this was the most comfortable besides a 5 star resort we stayed at. The bed also felt wider than many of the other hotels we stayed at. We went to the pool at night but didn’t stay long because there were so many bugs attacking us. My kids left with my husband to check out the gym and I stayed in the spa with my 3 year old until something bit me on my finger while I was in the spa. A few days later and my finger is still super itchy.
Complimentary breakfast was very nice. And this is the only hotel where the lady actually helped and warned they were closing in 5 minutes. They had a waffle machine that my kids liked to use. The bacon was really crispy here (the way we like it) They also had bagels with eggs and cheese. It was nice to have something different.
Free ATT wifi. My husband also got a free water bottle for being a Hilton Honors member.

Nice room, good service at the front desk and room was cleaned well by room service. We had a room in the back so there was absolutely no view of the lake that’s pictured. The room was small, a king bed with a desk and chair, and a dresser with a microwave and small fridge. Coffee maker is in the bathroom and there is a hairdryer, iron board and iron. A basic room for the mid range price 150’s. It’s about 20 minutes to napa and close to the freeway.

Rooms were decent, a little worn. My biggest complaint was my kids went to get the breakfast and they wrapped it up before the time that was given to end which is at 10. They were disappointed and so was I. The computer centers computers would restart every 5 minutes kicking you off of your web sight it was very annoying. For the money spent it’s not worth it at all.

I booked a suite on the 4^th floor to avoid the road noise. Right after I entered the room at 6pm, i can felt a low frequency vibration. I asked to transfer to another room immediately, but the front desk told me they are fully booked.
After I came back from my dinner, the situation remained unchanged. I called the front desk again, because there was still standard room available on the
. I ask front desk for transfer again. The person told me «it is probably something on the roof. she is just front desk not maintenance, there is nothing she can do.»
If you are planning to live in this hotel, avoid rooms on the 4^th floor.

I stay here a couple times a month for work, the rooms are always clean, I have never had a problem with noisy guests. Always warm cookies in the evening. Breakfast is good with a lot of different choices, stay here and you won’t be disappointed.

Apparently they have a minimum two night stay, even under extraordinary circumstances. Corporate doesn’t have that policy and tried to help, but these guys would not bend. We’ll be there for an event with someone who needs extra TLC, and they would not budge. Not cool!

Super staff. Made sure we got a room near where our motorcycles were parked outside. And let us park right outside the entry.
Desk clerk recommended a great restaurant nearby and gave us a discount card worth 10%.
Room was huge and comfortable. Breakfast is full hot fare.
The marina is a short walk as are several places to eat. Will keep this one bookmarked.

Great location and walking distance to grab some food and drinks. This is my go to hotel when I visit Susiun every time.
I come back to this hotel for it’s great location as well as its friendly staff. I have never had a problem or a complaint. The check-​in processes is very simple and fast, hotel staff always willing to assist when needed and also the hotel is very clean and that is always a must for me.
It can be a bit pricey but you can’t beat the location of this hotel.

*** PROS ***
* Easy check-​in * Clean hotel * Friendly staff
* Delicious free breakfast — waffles, biscuits & gravy, cereal, omelets, hard boiled eggs, pastries, coffee, juices, yogurt, etc.
* Handy travel brochures on display, and a dining guide given to you at check-​in
* Clean, heated pool and spa, from 3 — 5 ft (not too deep)
* Beautiful view of the marina, and near the businesses of Main Street (we walked to Bab’s for breakfast)
* Plenty of clean towels and toiletries, plenty of pillows, and the A/​C works well
* By the 3^rd night of our stay, the beds seemed VERY comfortable!
* We lost a stuffed animal on this trip, and the staff did look for it in our room (called us back to say it wasn’t located).
*** CONS ***
* Light outside our window near the pool kept our room bright all night. Two sets of curtains didn’t cut the light out completely. We were on the second floor, so maybe ask for the 3^rd or 4^th floor if available.

Very nice staff. Rooms are large and have microwaves & fridges. Waterfront has a great path to walk and pretty in the evening. Breakfast was just ok… everyone doesn’t eat pork. Add some variety.
We’ll definitely be back.

Back again and still getting very friendly and excellent customer service from the front desk.
Had 2 nitwit s that I work with go to the wrong hotel and checked in. Did they call so my card wouldn’t be charged… nooooooo!
The girls took care of me… which is why I keep coming back.
Don’t tell the 2 nitwit s but I texted them that the bill for the 1 night was waiting for them… and they need to stop by and take care of it. Theres no bill but maybe they’ll get the point??? We’ll see.

I travel frequently and love to try new hotels. This one was built a few years ago but the room smelt like it was 50 years old. It was embarrassing when colleagues came by. Considering I had the «best room in the hotel», the carpet was FILTHY (turned my socks black) and the bathroom had broken tiles; I was very disappointed.
The view was gorgeous, though. Perfectly overlooking the Suisun marina. The pool wasn’t too cold and the spa was relaxing. Weather was great, but a little windy.
The staff, however, was not pleasant. The front desk called my room twice complaining of noise, but I wasn’t making any noise — I was working! The maid was irritated when I asked for more towels.
I complained about all of this, and was told they were going to comp one night. But low and behold, when I received my credit card statement, I was charged for that night.
I will never stay at this hotel again, and will make sure to warn friends.

Very friendly and helpful staff. They always greet me and are nice and cordial. Ask for something, and they are quick to help. The beds are really nice, soft and comfortable.
Do anything to avoid room 132 near the gym though. Worst location for a room ever. Imagine a bunch of clothes dryers going off at 5 a.m.

Everyone was so sweet and friendly. When I called front desk never harsh response the breakfast was good as well. We had room 430 and it was nive. Suite with fireplace over looking the Marina.

My mom and I had just endured a 10+ hour trip from Long Beach to Suisun City to visit family for the Thanksgiving Holiday (11÷26−11÷30). Needless to say, staying at this Hampton Inn was not a pleasant experience. The ONLY bright spot to this hotel stay was Kimberly (front desk) who was very accommodating & helpful in resolving a few unfortunate issues:
1) We called about a month in advance and reserved a marina view room and request to be at least 3 floors up however when we checked in, we were told that the only available CLEAN room left was a 2^nd floor corner room… knowing my mom’s physical limitation, we asked to be as close to the elevator as possible but of course our room was the LAST AND FURTHEST room situated in the corner, next to the stair exit… the view was TOTALLY blocked by a palm/​fruit tree which also turned out to be infested with (what I presume) baby wasps (which were evident in our room (KILLED A COUPLE, EVEN WHILE IN THE RESTROOM!!) and also present in the fitness center). Due to this inconvenience, Kimberly discounted the room rate (which is why I’m giving this a ‘2’).
2) That Friday (¹¹⁄₂₈), we had a late start and requested late room/​housecleaning services and was assured by the front desk that the staff would clean the room, empty the trash bins, make the beds & provide fresh towels after the housekeeping crew returned from their lunch break. We left at approximately 1p and when I returned to the room around 5 hours later, to my complete surprise and displeasure, I saw that NOTHING was attended to: beds were still unmade, the used towels were still left on the bathroom floors, the trash receptacles were still full/​not emptied, the bed sheets were not replaced and the bathroom was not cleaned. I called the front desk to complain and to seek clarification and yet again, Kimberly to the rescue! She apologized for the mistake and assured me that our room would be attended to as best as possible since they only had one house staff/​member on site that night. Upon our return later on that evening, the room was decently cleaned.
Obviously, I won’t be returning to this location any time soon… I wasn’t going to even review this hotel but because I kept receiving email reminder notifications to ‘Take a Survey’, I decided to post what I said on their survey site on here.

Just a nice, tidy local place to lay your head when you’re in the area. Marina vibe was so relaxing as I was handling my business and such.
Another reason to love the northern Bay Area.

This is very nice hotel. I made a mistake in making my on-​line reservation (wrong day!) but the desk people took care of things and made it right. That kind of defines customer service to me. I debate if I should say it is a bit pricey for a Hampton but it is a Hampton in the Bay Area where any good hotel is pricey. The location is great and restful, easy and pleasant walk to restaurants. I left too early to comment about the breakfast quality.
I would certainly stay there again.

This was not a good place to stay !! Dirty and noisy we got a «waterfront» view room above the pool. Pool was noisy until after 10 pm and since 9 this am !!
We counted on internet to catch up on our business and the internet was out all night we arrived at hotel at 6:00pm
Hallways dirty
Room very basic and stale smelling
We won’t be back!

We really enjoy this hotel with a nice place and pretty variety offered. The manager (Mrs.Leena) is wonderful and super nice. She helps alot of things such as giving me a great view for the best photography shoots, giving my kids stickers, giving us all offer whenever we need. The way she behaves is very respectful with a smiling face always.
Mr. Brett is also a nice person who answers all my questions on the phone.
For sure, we have to come back next time whenever we travel Napa for wine tasting. We will post our photo in your site on Facebook. Hopefully, we will be getting the same good service next time :). The breakfast is really good for both adults and kids. It is worthy to rate this hotel with 5 stars.
Regards,
Mr. Le

Since we got our puppy, we have been excited to know some pet friendly businesses, and Hampton Inn is one of them! (They accept pets up to 20lbs with no extra charge.) The staff and guests were very understanding and accommodating, since we had our little puppy with us. He would sometimes bark and have his little accidents, but no complaints from staff.
I also appreciate how they have a nice walking area outside, where we can take him out and potty and also to get his daily fix of the outdoors.
The hotel is clean and the daily breakfast is awesome! Plus, I love their fresh and clean duvet covers.
Definitely, this place is going in the books as a keeper for our yearly travels to Fairfield.