Complete Janitorial

I started using Complete Janitorial last spring; on the first visit I had them do a deep cleaning and all of the windows. I have since used them for monthly service. All I can say is wow. They do a great job, on the first visit they actually removed the sliding window and the screen to clean all the edges inside and out. What a difference this makes. They also did a great job of getting water stains out of the jets in the bathtub. We have really hard water in Dixon and water stains are a constant struggle. I also appreciate them working around my pets, I have 3 indoor cats and 1 outdoor cat and it means a lot to me that they use green cleaning supplies. My house never smells like harsh chemicals. I just can’t say enough, they clean the inside of the microwave, inside the oven, dust the blinds and dust this one light fixture that is high up in the stair well, not sure how they do it but it always looks great.

Easily one of the worst experiences I’ve had with a business. They came highly recommended but these people need direction — you can’t just tell them to generally clean the house. I will say that the grout lines and bathrooms were outstanding — I was very impressed that they were able to get the rings and dark marks out. However… Everything else was a failure. I checked on them on the first day and saw they were cleaning windows — standing on top of my tile roof, which is to be avoided at all costs. I trust they were professionals and thought they could do it no other way so I ignored it. Then I saw that they had torn off the frosting on one of my windows — without asking or mentioning it to me. When it was brought up they claimed it was scratched and looked bad. Yet they did not do that the window next to it which was also badly scratched, or the window in the room next to it that had an 8 by 3 in long paint mark on it.
The next day they were STILL working on the windows. After they left I was horrified by how bad of a job they did on the windows. The front one looked like it had just been drenched with a hose. Then I saw the owner carrying shelf liner into the house. Thankfully I stopped him, asking him what he was doing because I made it very clear I wanted a QUOTE for the shelf liner, as I was afraid it would be too expensive. He told me $ 30 for supplies and $ 80 for labor. I said fine and let him get to it, but notice he was not planning on telling me before he did the job. I came back at the end and he claimed the supplies were over $ 100, so he switched to a much lower quality liner, and then attempted to install that (which you should NOT do without clearing it with the owner, as I never approved that liner). But he claimed he could not get the paper to stick and he was tired so he was giving up. After he left I took a look and the reason it wasn’t sticking was because he never removed the back of the paper… Is that not common sense?! Not only that, but it was cut very uneven and jagged, which I don’t know how that’s possible since it has measuring lines on the back!!! Glad he gave up as I would not have paid for that.
He then showed me that apparently the kitchen cabinets had food on the outside, so when they cleaned them the coloring was stripped off (something had been put on the wood to make it darker) so not the cabinets looked terrible, with the original lighter color coming through in some areas. He should’ve asked before just destroying the cabinets. I’m sure you could get it decently clean without ripping the color off and making it look bad. So they ripped that color off yet on the inside of the cabinets the dark smudges were left, which I got off with warm water and a sponge.
He never gave a quote as I expected, and then he charged me more because apparently his men stayed an extra hour. I pay deliverables based. I asked you to clean my house — I did not say I paid hourly, nor did he ever mention that. His men were not there at all times and hours — the amount of them changed depending on the time of the day. Overcharged is putting it lightly.
After he left I found more horrors — some doors were cleaned, but most were not. None of the light switches were cleaned in the least, some of the shades still had stickers and dust, and even a lamp still had cobwebs hanging on it. There were smudges left that I could get off with my nails that they left.
I was just moving into the house, so when I saw a box of pasta I accidently left in the cabinets gone, I let it go since they just threw it out. Stupid, but they really couldn’t look worse in my eyes. Then, I noticed they had stolen an entire crate of wine!!! They claim they thought the pasta and wine were from the previous owner and threw it out. a box of pasta I can believe, but an entire crate of wine?! who throws out wine? I’m sure they took it for themselves, along with the coins that were left around the house (certainly was never given to me, and I bet you they didn’t throw that out). I went after them for the wine, and they acted very suspicious, eventually claiming the idea that they through it out because it was the previous owners. It took them a week to replace the wine — which when you’re a good business that makes a mistake, you rectify it immediately.
If you’re going to use them, lock them in the bathroom and that’s it. And get a strict quote. Do not allow them anywhere else, as these are immoral, terrible cleaners. My house isn’t all that clean, and in some areas, like the windows and cabinets, it looks WORSE!