Ulta 3 Cosmetics & Salon

I went to this Ulta bc I got a gift card and I wanted to just walk around to look at the different make up. I was greeted at the door but than the one girl who asked me if I needed any help, I asked a question on a urban decay product. Instead of saying «I’m sorry I’m new. Let me find out the answer». She made up her answer?!? So I just walked around til I could find the product I was looking for … After getting everything I wanted, the check out girl was talking on her headseat as a social call with the other co workers. Making jokes over the headset and talking over me asking questions. I asked her bc there was a sign posted if you spent $$, you got a few free samples. When I asked, she rolled her eyes and acted like I was inconveniencing her that she had to look it up. This location of Ulta is shockingly terrible. I would rather go without makeup and I’m a make up addict. Will never go back.

The cashier Racquel yelled at all the customers to have their coupons ready when they get to the register. Like I understand that helps speed up the process however, you could have said it in a nicer way. If you ask her questions about any of the coupons or sales she rudely and insultingly interrupts any further questions. This is one of those stores you have to support online cause if you walk Into the store be prepared to deal with negative attitudes.

First impression for my first time at ulta… Huge & it smells very clean. Has a lot of grocery/​drug store brands. I came to this location because they carry NYX cosmetic. They were sold out of almost every nyx lip liner which was annoying. They Also have little goodies you’ll find at Sephora. Ulta has more affordable choices for buyers, but most are stuff I would not use.

The products that I want at this location are always sold out! However the workers there are always friendly and ready to help. Every time something new comes out, don’t go running to this Ulta and be expecting to get that product because 9 out of 10 times that product won’t be in stock and even after a couple weeks later which is the main reason why I gave this location 2 stars. I say go to a CVS or Walgreens or even Walmart if you’re looking for drugstore and for higher end you definitely need to go to the Galleria location or a Sephora.

Do not go to the Brazil’s town center location

Perhaps the third update is a charm, no?
This particular Ulta has done some reorganizing and rearranging of the store and it’s definitely made an improvement. Once you learn the new layout, items are easy to find and yes, the stock is replenished much better. There was only one brand that I had to do some searching for and that was because this particular brand is located on two aisles.
This Ulta location has also began carrying more high end brands in cosmetics, skin care and even hair styling implements. I was quite happy to see they had a particular brand of flat irons in stock. Along with the better brands, Ulta has more organic and natural products.
The store’s upkeep is much better and they have frequent sales of buy one, get one half price, etc., as well as coupons and redeemable Ulta points for reward club members.
I’m glad this Ulta got its much needed facelift. It certainly has improved it in every aspect and makes shopping here more enjoyable.

Absolutely worst Ulta! I don’t care for being greeted but I do expect to be respected as a customer. I visited this Ulta on a Sunday evening, Ulta sent out an e-​mail with bonus points and that was the last day to use them so were excited to visit the store. There was one associate helping customers (it was the last day for 20% off purchase too), she was very sweet and was doing her best to help all the customers that needed help. Now the manager was a whole different story, I’m assuming she was the manager because she called the associate for help at the register. I believe the manager’s name was Mary. My sister and I were waiting in line and lucky for us Mary helped us at the register. She was extremely rude! My sister asked her about her points and if she could use them with the 20%, she told her that before she could answer anything she needed her phone number to pull up her membership. She said it with an awful tone. A couple walked into the store and instead of greeting them her exact words were, «You have 10 minutes to shop, we are about to close.» While completing my undergraduate studies I worked in retail and totally understand that when its almost closing time all you can think about is going home. But it is not necessary or professional to be so blatant about it with customers. The best way to get a customer out of your store is to offer help and find out if you can help them find an item, this way the customer walks out happy and you get to leave on time. This was my second time at this Ulta, since I live on the other side of town but my sister tells me that every time she visits she gets a rude associate.

I’ve been to this Ulta location a handful of times and every time I arrive I am never greeted by a single employee. I can tell they see me walking in but their personal conversations amongst each other is so much more important .“obviously”…Not only that but most of the employees tend to have a snobby attitude. My friend who use to work at this location quit after two weeks because of her snobby co-​workers. I can’t blame her, they are not only rude towards the customers but I’m pretty sure they are rude to each other. When the work environment isn’t good, you can expect the service to be the same. I only come to this Ulta whenever I need something that I can’t get else where. I don’t even bother looking for «help». I much rather search on my own than deal with their attitudes. The last time I was at this Ulta, I was checking out with an item and the cashier was laughing and talking to her co-​workers instead of answering the questions I had… no surprise! Customer service… wait…what «customer service» that doesn’t exist or applies to this Ulta location at all. I can’t say I won’t be returning but if another Ulta location opens up near by, you can best believe I’ll be heading that direction.

Literally the worst ulta in the history of the world. They literally never have anything. Any day that I come, they say the shipment comes on Monday. When I go on Monday, they say they haven’t restocked the shipment yet. When I go on Wednesday, they are currently restocking and still haven’t put out the make up I need. When I go Thursday, aka today, NOTHING IS THERE. this ulta honestly needs to be shut down bc it wouldn’t even make a difference to the world– that’s how useless it is. The employees are so lazy and unhelpful when I ask about the items I need it’s disturbing. They should not be in the business if they don’t know how to deal with customers. Bye.

Would actually give it 0 stars never has the products I want always sold out. And yes I make several trips to check if the product is in or available.

Salon only: Kim Freeman is a great stylist. She’s been my only stylist when I had relaxed hair to now being all natural. I love how she was able to keep my hair flawless throughout the transition process. The day of my Big Chop 3 weeks ago was fun and nothing to be weary of since I was in good hands. Today I came in for a trim. She told me she wanted to give me a Mohawk cut. And that she did. I’m walking out looking like a million bucks.

I love the Ulta chain but this location’s customer service leaves something to be desired. The staff don’t seem very engaging and often times you are hunting around the aisles for things and when you ask for assistance, none is forthcoming. Plus their lines seem so long.

Like other reviewers experienced; I also received no greeting. I didn’t think much of it because surely their service should be fine when helping me in finding products. Wrong. No one helped me until I asked. I walked around aimlessly so there would be no reason for them not to help me. Oh, wait. They are talking amongst themselves. It’s also disappointing when they talked to me, it sounded as if I forced them to help me. Their tone drops and its monotone. But when they talk to each other, they seem so happy. I don’t understand.
I understand I look like a child so they don’t think much of me. But I’m not. I’m a customer like everybody else. What else irritated me is when I came with my mom, she was helped with much more friendliness yet they seemed to forgot about me.
Love Ulta, hate this location.

Ah yes, Ulta, the cheaper alternative for Sephora. I do really like coming to Ulta and seeing all their beauty products, gift sets, and even miniature items on sale next to the cashier line. However, this Ulta really lacks in customer service. Everytime I come here, I am either not greeted or greeted after 10 seconds of me staring at someone. If you’re here just looking around, not having a greeter or someone asking you for anything may be fine. But if you’re actually looking for a specific item… Most of the time, you won’t be able to find anyone. I came here once looking for purple shampoo because I had just recently gotten blonde highlights, and my hair stylist recommended me to get a specific brand. I searched throughout the store and couldn’t find it, so I attempted to look for a sales person. I walked around the store for probably 15 – 20 minutes without finding anyone. I lingered near the salon because I saw 3 ladies STANDING AROUND and talking to each other. They looked at me and didn’t even ask me if I needed help. Finally, after 5 more minutes, I interrupted their oh so important conversation to ask if they carried the product (which by the way — they did not). Her sass was definitely something I did not need.
Also, if you’re coming here trying to use a special (buy 2, get 1 free, etc) or even getting a complimentary item stated in your email, please double check. I’ve had to come back because the sales person did not ring my order correctly to get my free item.

Yet an other reminder of why I DON’T come to this Ulta. No one in sight to help. Girl at the front makes eye contact with me and still answers the phone when I’m about to ask a question. If you want friendly associates who are happy to help, go to the Rosenberg location. Ulta Sugar Land needs to step up their hiring game. Girl BYE.

Go to another location!
I wish I could give them a .5 star or negative stars. I had a terrible experience and I usually get on Unilocal to write positive reviews. Now this particular Ulta is not a reflection of the other locations I have visited around town. I particularly like the Upper Kirby location.
So here is a Run down of my visit:
I was not greeted when I entered nor when I was walking around. I even kindly smiled (because that’s what nice people do!) at a salesperson that walked by me which made her dodge eye contact and duck into an aisle. I walked throughout the store glancing at products and kinda waiting to be greeted. I walked over to the Benefit section and tested the products I am going to buy at another location. While I was in the Benefit section I noticed that one of my favorite products «boo boo zap» was brown (usually white) and oozing out of the tube. I thought they had reformulated the product until I saw on another display perfectly fine. Ewww! Last straw.
On my way out I remembered what brought me into the store, a coupon for my birthday for a free Ulta shadow palette. I walked up to the cashier and asked if they were closing soon (maybe that’s why I wasn’t receiving service) she said they weren’t closing until 9pm (it was 6:30pm) and that they usually leave the store at 10pm (I guess she was counting down the hours.) She asked if I found what I looking for. When I told her «no» she said nothing like «sorry» or «What products? etc» I then told her that none of the people on the floor greeted me or asked me if I needed anything. All I got from her was an «Ohhh» under he breath and then when I mentioned the expired Benefit product I got a «hmm» under her breath. So rude! Such lack of professionalism. I want to say they had awful service but there was NONE — ABSOLUTELY NONE! Go to another Ulta, Sephora, MAC, hell WALGREEEN & CVS have customer service!

This Ulta is the worst one I have visited. The customer service in non existent and the employees don’t seem to really care… the store was not busy so the lack of help is unwarranted… the cashier seemed to hate her job and when I asked questions about what was reflected on the screen she was not pleased, ma’am, it is not my fault that the customer screen and yours don’t reflect the same information… as a paying customer I am allowed to ask questions when I am spending my coins… luckily I was able to find what I needed on my own and quickly exit… I will save my hard earned coins for Sephora

You’re better off not bothering the people who work there. No eye contact, the «what we have on the shelf is all we can help you with» attitude, and just the overall lack of professionalism.
While I like the fact that drugstore brands are sold in the same shop as pricier brands like Urban Decay, it is not to keep me a loyal customer. Tonight was my last night as a shopper at Ulta.

I’d consider myself 99% a girly girl– I love pink, flowers, and shopping. I will probably never fulfill that remaining 1% because I don’t wear much makeup, and I don’t even own a hair brush. My excuse is that I want to minimize the difference between my morning face and my dolled up appearance, but secretly, it’s because I know nothing about makeup and hair. If I KNEW, I would totally take that extra hour to get ready every day. But despite watching numerous YouTube tutorials, I can’t make myself look good to save my life.
I’d gotten by for a quarter of a century with my best friends primping me. To mourn the death of my youth, and welcome the onset of my wisdom, I decided to get my hair and makeup done professionally before my birthday dinner. The 20% off coupon from Ulta Salon offered an extra incentive. I booked an appointment and showed up on time. The lady I was scheduled with was running behind, so I waited 15 minutes, and ultimately, two different people filled in to help me instead.
I trusted them with free artistic reign, only expressing a few concerns: 1. I have thick hair, so the curls needed to be LOOSE so that I didn’t look like a bobble head figure. 2. If they use liquid foundation, not to pile it on or else it’ll look cakey. PLEASE DON’T MAKE ME LOOK CAKEY.
It’s as if they did exactly what I said NOT to. My hair was puffy, and she assured me that the curls would quickly fall and flatten out. They did not (at least not for several hours).
My face was caked on with makeup. I was very vocal throughout the process, and I had to ask her several times to use less eyeshadow. I mean, I guess I’m glad they’re so generous given the price I’m paying, but this was just excessive. She needs to get better glasses because my eyeliner was drawn on unevenly, and I had to point it out for her to fix. The mascara was very clumpy, so it made my eyelashes stick together and left little black speckles all over my cheeks, which she could not see so I cleaned up myself.
I was repeatedly complimented by the staff about how «pretty» I looked. The first time was fine, but after the seventh time, it starts to feel a bit disingenuous and scripted. They also kept trying to upsell. «I really wish you’d get the fake eyelashes. It’d really complete your look!» No, I will not pay $ 10 just for the APPLICATION of the lashes. No, my answer has not changed since the last time you asked me minutes ago. No, I don’t believe my Asian eyes were meant to be curtained by such heavy, thick lashes.
It was a frustrating experience. I felt like a clown until I went home to wipe off the excess layers. Fellas, I hope you appreciate the trouble your women go through just to look a certain way for you. For me? Never again.

Came in here looking for Kardashian Khroma products. They did carry the line, but it was in a very small area and almost completely empty. There were even a few open lipsticks thrown in with the new ones.
For the most part, the store was organized. I don’t live in the area, so prob won’t be a regular.