Point Security

Had a fantastic sales experience with Chris out of the Sugar Land office and my install today went flawless! Both Jeremiah and Josh were fantastic! So far so good!
We had some after service install issues and Chris made sure everything was done right at no additional charge. Robert, the Service Manager and James, the service technician came out today and readjusted a camera for better view and angle and they installed the mini touch screen in the master that mirrors the main touch screen. Robert also took the time to explain additional functionality of the touch screens and camera that we were not advised of on original day of install. Robert and James also took the time to give me some additional burglary tips that we were not advised of at install. Both Robert and James did an excellent job today. I highly recommend both of them. Great service experience today.

Today I had my alarm service activated with Point Security and James S. Was my tech. He was actually early and had everything set up promptly and efficiently. He was very knowledgeable and friendly. It was a pleasant experience.

This company definitely needs to get it together! I need my alarm in my new home and in my contract I have what is called a «Movers Guarantee» which you can find online here
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It states:
«Move Warranty Certificate: Point Security provides a move warranty certificate with every installed security system. We want you to feel just as safe in a new home as you do in your current home. Should you move to a new home, we will extend the FREE HOME SECURITY SYSTEM there as well.
***Current system must have been active for at least 12 months before the free installation is available. This offer applies to residential systems only.»
I just got off the phone with a technician by the name of Jeff that told me not only would it cost me $ 75 dollars an hour to install which could take a minimum of 3 hours, but that I would NOT be getting a free home security system there as well. He would need to remove the EXISTING alarm system from the home I was LEASING and install that same system at my new home. This is not going to please the owner of the home since they will have to plate the home where the equipment currently is.
Definitely not going to let this one slide. Next step is the BBB and the local news if they cannot fulfill their «GUARANTEE».

Point Security sold me a system that was not compatible and failed to work properly after it was initially installed. The solution… Reinstall the older keypad. So much for the touch screen LED keypad. Also, when I recently complained about a billing issue to Point Security I was redirected to Montronics. Point Security claims to be focused on customer satisfaction but clearly this is a sales tactic. All of the contracts are through Montronics and even though I have tried to get in touch with Montronics management to discuss my displeasure with the equipment and the level of service they never returned my multiple phone calls and there is no one you can speak with after 4:30 PM on weekdays and forget about the weekends. When I threatened to cancel the service, Point Security advised I would be responsible for the remaining 2 years on my contract… So much for customer service. I am completely frustrated with this company and wish I had never switched. Stay far away from Point Security and Monitronics unless you have a lot of time to waste and enjoy the aggravation associated with speaking with customer service reps that do not have the power to solve your issues.
Update: Just berated on the phone by Travis at Point Security for complaining to Montronics about the level of service that is being provided. I don’t know about you, but as a customer I feel I have the right to complain if the services are not delivered as promised. Travis has made several claims about services and products being given without charge but he does not mention that none of these were asked for but we’re instead offer by Point Security without solicitation by the customer. This does not and should not excuse the lack of response and level of service for recent issues. If you can’t deliver the level of service you promise, STOP PROMISING THE HIGHER LEVEL OF SERVICE. Who yells at customers?!?

James Simmons with Point Security did an amazing job today. Very professional and very thorough with explaining the new system. He here within the time frame I was told and meet my standards 110%! Great Job!

I am so stoked about my decision to go with Point Security, I can’t even tell you how much I like it so far.
I contacted them on a Tuesday via their website, requesting a free quote/​more information. The representative called me a little while later, very friendly, discussing my home and my needs/​concerns. He told me what he recommended and the cost, including things like — you know, typical sales (what I’m getting free and how long that deal lasts, yada yada). Anyway, it is a great deal compared to other companies I spoke with and they are not beating around the bush here as far as what I am getting and what I am paying. I needed that.
One big name company, probably the most well known, insisted that I have a representative come out to assess my needs before we discussed money and that I then have someone else come out to install. Another company, recommended by a family member, wasn’t playing that game, but still confused me on what I was getting and what the rates were.
*There is a cancellation fee of $ 99 if you do not cancel your appointment (at least for a weekend) 48 hours in advance. I didn’t like this because I felt overwhelmed and almost rushed. I also was informed of this right before the call ended and we had scheduled my appointment for only a few days away.
My tech’s arrival window was between 11 and 12 on Saturday. Juan called at 11 AM to let me know he would be there shortly. He arrived soon after and got to work. We discussed my concerns and how to maximize what I was getting in my package and suggested which add-​on would best suit my needs without coming out of pocket more than necessary. (I was getting one free add-​on with my package.) We discussed where we could potentially place the keypad and what would be the most convenient of these locations. After everything was mapped out, he got to work.
He installed everything in the most possible aesthetically pleasing way and was quick. He showed me how to use my new system, helped me download and navigate the phone app, etc. When he left, he provided me with a manual in case I forgot anything he showed me. He made sure that all my questions were answered and my mind was at ease with my insecurities with my security system.
About the system: This system has so many more features than ones I’ve used in the past and it is so convenient to use these features! Multiple access codes for babysitters/​family/​dog walkers, along with ability to control when their codes work AND see who and when someone activated/​deactivated the system on your phone??? AHHHMAZING! I love the color touch screen. Also, just today, my husband accidentally set off the alarm and I learned more. In the email I was sent to let me know of the alarm being set off, I learned that in the scenario that someone sets off your alarm and tries to destroy the keypad (something I never thought of ’til another alarm company mentioned it), the keypad will send the alert to the monitoring center, due to lack of response, and police will still be called. One more loophole taken away from criminals. WHEW!
Last notes: This company CARES about your opinion! I do a lot of comparison shopping when it comes to spending big money, especially when they involve my security and come with a long contract. During my search of consumer reviews, I noticed that they almost always respond directly to the reviewer, especially in the event of dissatisfaction, trying still to resolve the issue. I cannot say that I have ever seen that before. This really helped assure me that I was making the right choice. Also, Monitronics (the monitoring company) called me a couple of days later to make sure I was satisfied with my tech and service. I called Point back to obtain a certificate for my homeowners insurance and had it in my email within 24 hours — no hassle.
Pros: 9 complaints with the BBB (all resolved) vs THOUSANDS of negative reviews with next leading companies, mostly unresolved, or vs some local companies not being found on BBB website. Installed ASAP and without multiple visits, friendly staff, professional install — no need to worry that you don’t have what you need or that what you’ve done yourself is overkill. Read my narrative above for more pros!
Cons: 3 year contract. (This could be worked around by buying the equipment, I believe.), $ 99 fee in the event of last minute cancellation.