J. R. Bolton Services Inc

I was looking to convert my 1960s wood-​burning fireplace to a gas insert direct-​vent fireplace. After doing my research, I settled on the Mendota brand because of their quality, asthetics, efficiency, and features. I wanted something that looked like a real fire. I emailed several companies in the Atlanta metro area that carry the Mendota brand, and explained what I wanted, and included pictures and measurements of my fireplace. I was most struck by J.R. Bolton’s thorough response. Karis emailed me with a thoughtful response with a detailed, itemized list of what would be involved. Not only did she give me a quote for the smaller insert I inquired about, she suggested that the larger of the two models would fit, and voluntarily provided a quote for that model as well.
Other companies I contacted either didn’t respond, or gave me vague answers and price ranges, making me wonder if they wanted my business or had even bothered to read my email. Not only was J.R. Bolton extremely helpful in discussing my installation wishes, they were also very price competitive, and I decided to go with them.
After talking with Karis, I was also struck with the fact that she was interested in giving me cost-​saving options. For example, the Mendota fireplaces come with a large selection of decorative fronts and optional doors, some of which can be quite pricey (the one I inquired about had a lot of copper and cost over $ 1000!!!) Karis said that we didn’t even need a decorative front at all for the install … it could be added later. That is what we decided to do, and after seeing the base front, I’m pretty happy with it, but glad to know it’s an option I can add later.
Karis came out and confirmed my fireplace measurements (which I’m glad she did!). She also visually inspected the chimney and suggested we consider installing a full chimney cap at some point, verses the small flue cap we currently had, as this would better protect the masonry. She offered it only as a «someday maybe» suggestion and was not pressuring me to add to my bill.
Two weeks later, and their install guys came out and set to work. They laid drop cloths everywhere they were going to be, and wore covers over their shoes. The install went smoothly and quickly, and were done in about 3 hours. They took the time to show me all the features of the fireplace, so that I didn’t have to read the manual first. I was quite impressed, and still know how to operate all the functions!
I was so impressed with J.R. Bolton from beginning to end, and will be contacting them first for future home improvement needs.

I had a AC coil leak, and Bolton did a great job. They claimed a warranty from the manufacturer that i did not know I had (10 year parts on coil replacement) even though the manufacturer attempted to escape the warranty. They are the first company that has been able to service my 2 stage dual fuel units without multiple failures.
After discussing discussing problems of my current system (hot/​cold rooms), it is clear that these guys know what they are doing. They can actually do load and duct calculations, unlike the morons who installed the systems.

After soliciting quotes from multiple vendors, replaced my air conditioning unit at my home recently. From quoting to installation the experience was top notch. The servicemen, Angel and Ricky, were focused, professional, helpful and efficient. They ‘weathered’ the scorching temperatures in my attic for hours and did not miss a beat! I would recommend J R Bolton Services to anyone interested in cost-​effective solutions and above and beyond service!
Kammy

Very unhappy with this company. I chose them because they are incredibly close to my home. Big mistake! I have totally gotten the run-​around. I do not believe these folks actually care about their customers, retaining business, nor referrals. They must be making money hand-​over-​fist because they just don’t seem to care. I DO NOT recommend them. Find someone else!!!

My AC stopped blowing cold air. The unit is 7 years old. Called JR Bolton as their sticker and number were on the unit. Long story short, I was told the compressor was bad and should get a new AC unit. I was told the reason my compressor failed was because my duct work was not sized properly. I called another company to get a 2^nd opinion. I was told that the capacitor was shot. The JR Bolton tech never mentioned that the capacitor was bad. The capacitor was replaced and my AC started blowing cold air. The 2^nd company checked my duct work and said it was sized properly. I called JR Bolton back and told them that I didn’t require their services and that I was pretty upset with them trying to screw me. The JR Bolton tech said they knew the capacitor was bad and that they tested the compressor with a megaohm meter which showed it was bad as well. He said the 2^nd tech probably didn’t use a meter on the compressor to test it. The 2^nd company did use a meter. 10 days later my AC is working just fine all for the price of a capacitor and a service call. Do not use JR Bolton.

Marty Herrera, the service tech who came out to work on our AC unit, was great. Clean, neat, well spoken and knew exactly what he was doing. The price was very fair for the work done, and I’ve never had a service tech do as good of a job explaining a repair as Marty did.
Our unit is not on it’s last legs, but it won’t be long. Now I know who I need to call when it’s time to replace it. These guys did great. Swiped the credit card right there, so no having to worry about giving someone my card number. Even emailed me the invoice on the spot so I don’t have to keep up with a receipt.